I have stayed at three different Fairmont hotels in the last three months. The Fairmont Mayakoba was the only one that I can't say anything bad about. The Fairmonts in Toronto (Royal York) and Montreal (The Queen Elizabeth) need a lot of work. I stayed at the Fairmont Queen Elizabeth this last weekend on a friend get away. The hotel was booked up completely due to a dance competition. We had three "Fairmont" rooms booked and were able to check in early to one at noon. We were happy about that and had no problem waiting for the other two as we were heading out to do some shopping. They gave us a call a couple hours later to let us know our rooms were ready. The first room that we checked in early to was on the ninth floor and extremely small but looked nice enough. There was some wear on the carpet and furnishing. My other fiends checked in on the 10th floor to another renovated room. I know it was a renovated room because my fiancé and i checked into our room on the third floor. I am not sure how they managed to get this room smaller than the ninth floor room, but it was. The furnishings must have been in the room for the last 30 years. Everything was very well worn and there must have been about a foot of room around the bed and that was it. The bathroom was disgusting and the bathtub was chipped. The shower didn't work and was a dribble. And the kicker was that the room was right next to the stairwell so we heard the stomping all evening. I called down to ask to change rooms and was told "that was the room we booked". And that the hotel was fully booked and they could do nothing.
This room was worse than a super 8 room. The front desk offered to change rooms for us the next day.
My friend offered us an upgrade certificate for the next day so thankfully we were able to move room. The "Suite" was also very very small. The room looked upgraded but to nothing exciting.
Overall the hotel looked very worn and tired and needs a major overhaul! There are so many nicer hotels in Montreal, I would not recommend the Fairmont.