We picked the Fairmont Queen Elizabeth because of it's location in relation to the train station (as we were travelling by train). Checked in early & left our bag with the bell man while we explored la belle ville. Upon our return, we retrieved our bag from the bell man and made our way up to the 13th floor (not a good omen). The hallway walls were marked up and the wall paper was peeling off in places. The room itself was small and featured a large stain on the carpet on one side of the bed (size of a man hole cover) and the bath tub had been re-glazed white and the paint was bubbling at the drain and under the bath mat it was completely flaking off in places (you could easily flake paint off with your finger nails). Quick call to reception and I was offered a move. Room 2 was on the 10th floor which also had peeling wall paper and scuffed up walls. This suite had clean carpets, older marked up furniture and a dripping bath tub faucet, but not carpet stains or peeling bath tub paint. Only because the suite was clean did we close not to request another move.
I mentioned our disappointment to the front desk agent when we checked out. The young lady told us that we had reserved a suite on an older floor and that was why everything was a bit shabby. I felt the need to point out that I booked my room online with Fairmont and no where was I told that I would be getting a shabby room. And quite frankly had I known the type of suite I would be given for what I paid I would have stayed elsewhere.
The only positive note is how comfortable the bed was.
- Official Description (provided by the hotel):
- At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more less
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- Also Known As:
- Fairmont The Queen Elizabeth Hotel Montreal
- Fairmont Hotel Montreal
- Fairmont Montreal
- Fairmont Queen Elizabeth
- Montreal Fairmont