QueenE is conveniently located above train, Metro and the underground mall and is within 15-20 mins walking distance to Old Montreal and McGill University. Concierge were helpful and restaurant staff were courtesy. Fitness center is large. The lobby and common areas are up to the standard of what you expect from a 4-star downtown hotel. Rooms are a bit small but that is what you expect from downtown and rooms are general in good conditions. The only problem I had was the color-faded old toilet seat, which looked really really old! Toilet seat only costs $20. I totally understand that Fairmont cannot change the room sizes and the view, but for all the fixtures, you really need to keep up to a Fairmont standard. The flat screen TV has no hi-def programming, only blurry SD, which needs to be improved to match a luxury hotel brand. For others who complain about no free wifi, just sign up for the President Club. It is free.