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“Appearances are deceiving” 4 of 5 stars
Review of Fairmont The Queen Elizabeth

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Fairmont The Queen Elizabeth
4.0 of 5 Hotel   |   900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada (Centre-Ville (Downtown))   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #42 of 162 Hotels in Montreal
Certificate of Excellence
Boston
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
64 helpful votes 64 helpful votes
“Appearances are deceiving”
4 of 5 stars Reviewed April 20, 2013

The Fairmont's location (attached to the train station) and its exterior architecture (late 1950s brutalism) mask a comfy interior, clean rooms and pleasant staff. The QE's other plusses are its downtown location -- if one wants to be downtown -- and its easy connections to Montreal's underground passageways. My son and I were visting McGill University, and the QE was a good starting point. Our room was quiet, and both of us slept well. But if you're on the south side of the building, don't expect a great view. Our package also did not include free parking (which is controlled by valets) or free internet/wi-fi connections. The former is a nuisance but the latter is downright unthinkable these days. One also should choose carefully when wandering nearby. Early Saturday morning my 18-year-old son and I ventured northwest of the hotel to find breakfast. A fashionable, "hip" shopping district quickly transitions to adult stores. (Numerous wry comments come to mind, but I'll just leave it at that.)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 28, 2013
Dear Sox_Fan47 - Thank you for taking the time to share some feedback regarding your stay with your son back in March. We're glad you enjoyed your overall stay. With regards to the internet access, we encourage you to visit fairmont.com/fpc and enroll in our complimentary loyalty program, the Fairmont President's Club. By doing so, you will be able to enjoy many benefits, namely complimentary internet access and this, at all Fairmont Hotels & Resorts starting on your next visit to one of our properties. We hope you enjoyed the University tour. That said, should you return to Montreal, please do not hesitate to visit our concierge desk in the lobby who will be delighted to point out different places of interest. Kindest regards.
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2,486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Burnaby, BC
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 19, 2013

I stayed 3 nights for the first time at this Fairmont Hotel. Thankfully, I had really good sleeps, which is very important. However, I was worried when I could hear my neighbours on each side so clearly when they first arrived or were talking on the phone. The walls are thin, for sure. The window opens so one can get fresh air and the heating/cooling system works well. The room was showing its age with a cracked bathroom sink and an elderly bar frig so packed with their expensive goods for sale that it is difficult to put anything of your own in there. The location is great and the staff were very helpful. Reception let me check in early for which I was very appreciative. The swimming pool is small but gives a good workout on a cold, rainy day.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 28, 2013
Dear Burnabytravellers - We truly appreciate you taking the time to share your feedback. We're sorry to hear we didn't entirely meet your expectations. Please know we are currently working on a renovation plan and we hope to address in the near future the issues you expressed. That being said, we're glad you enjoyed the comfort of our new mattresses, the friendliness of our staff members as well as the great location of the hotel. If we can be of any assistance for your future stays, please do not hesitate to contact us. Best regards.
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Syracuse, New York
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 17, 2013

This was a real treat for us - probably the best hotel we've ever stayed in. Staff is professional and amazingly good at their jobs. Seamless communication with all departments makes every decision so simple. It is expensive - BUT - our car was parked for us - and delivered to a convenient, easy to get to spot under the hotel. This was a real advantage as I have mobility issues and had not a simgle moment of worrying about navigating the hotel. The turn down service was unexpected and housekeeping staff did so many little things flawlessly.....we were grateful to be so kindly fussed over. The VERY BEST part of the hotel: the BED!! We had a king and never slept better in our lives. The boutique was a blast - the location (center city) excellent. There was no view to speak of but, because we required handicapped accommodations, we were necessarily placed on a low floor so that was a small compromise. All in all, the QE is a lovely choice for people with no budget restrictions.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 29, 2013
Dear Linda B - We're so thrilled to hear such delightful feedback and how the team left a memorable impression. We've already passed on your appreciation to the staff members. We do hope to have the opportunity of welcoming you back in the near future. Warmest regards from Montreal.
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Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 16, 2013

We stayed for a weekend getaway. The room was nice and the hotel staff were very pleasing. We had a queen room and that was fine for the weekend, the bed was really comfortable ( my husband said I slept like a log) We took the via from Toronto and the hotel is above the train tunnel so we did not have to walk outside at all. There are many shops that are part of the underground and again you do not have to go outside unless you want to see St. Catharine's street which is another location filled with shops and restaurants.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 29, 2013
Dear FromtheHamptons - Thank you for your recent review. We're glad you enjoyed the convenient location of the hotel, especially when traveling by train to Montreal. Also thank you for your feedback regarding the comfort of our new mattresses. We hope you will visit us again soon for another weekend getaway. Many thanks and regards.
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Ottawa, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 16, 2013

This was a fun hotel to go to. Everything was clean and comfy. The location was great.
We ended up having a friend come back to the hotel with us and they gave us a cot for him to sleep on. Very friendly service. Great valet service too!
The only complaint is that you can smell the chlorine from the pool near the reception.

Would definitely go back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 29, 2013
Dear Lucia L - Thank you very much for your fantastic comments regarding your recent stay at Fairmont The Queen Elizabeth. We're delighted to hear you all enjoyed your visit. We look forward to your next trip to Montreal! Best regards.
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Montreal, Canada
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 15, 2013

My husband and I are Montreal residents, but I surprised him with a night at the Queen E Fairmont this weekend. We stay in the Fairmont Gold section, because the extra service and attention is so worth it.
The rooms and views are amazing. Depending on which side you stay on, you can get a great vantage point of Montreal, just be sure to ask for a view that is not impeded by an office building.
Fairmont room service is always the best of any hotel I've ever stayed in. The food is excellent, and the service so perfect you won't want to leave.
Breakfast for Gold members means you are in the private lounge (it's served until 11am on weekends, so nice) which has another impeccable view. We stayed there for ages and spoke with the staff who loved conversing with us. It's great to see staff not so over busy that they don't have time to have a relaxed conversation with you.
Fairmont Gold also has a beautiful panoramic elevator which you should check out anyway, if you can. It runs only from the lobby (Rez Chausse) to the 18th and 19th floors.
Bathrooms are supplied with generous and beautiful bottles of divine stuffs, there was a bookshelf in our room with some interesting looking books, and tempting mini bar with beautiful jelly beans which we broke into.
We'll definitely stay here again, and I am certainly dedicated to the Fairmont chain.

Room Tip: I highly recommend the Rene Levesque side of the hotel, but you have to ask for a view (down Rue McG...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 16, 2013
Dear snowbirdling - How lovely to read your feedback regarding your stay with us on Fairmont Gold this past weekend. We truly appreciate your loyalty to Fairmont and we're glad to hear you thoroughly enjoyed your stay. The entire Fairmont Gold team looks forward to your next visit. Thanks and regards.
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Fredericton, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 15, 2013

My fiancée and I spent two nights at the Fairmont La Reine Elizabeth in Montréal. The last of Canada's grand tradition of great railway hotels - built in the 1950s above Montréal's modern Central Station - the busy lobby sitting area still buzzes with well-dressed people coming and meeting and going, like a diplomatic crossroads where visitors and locals make first contact. Though the rails may rumble less often nowadays as most travellers arrive by air (STM's 707 shuttle to/from YUL stops across the street), it still exudes a certain air of gravitas.

The hotel recently had a major modernisation and renovation of all of the guestrooms. Ours was a typical contemporary décor, with contrasting white linens and dark cherry wood furniture, and in the corner a decorative curtain treatment with a ceiling-to-floor mirror adding a impression of volume. Overall a comfortable, though generic place to spend the night.

The bathroom has also been renovated. Although the classic black marble is original, the vanity has been replaced with a more modern-lined countertop. Like the bedroom, comfortable, though generic. The Rose 51 amenities continue the theme, with their bold, modern presentation, replacing last year's Miller Harris ensemble packaged in traditional motifs of curlicues and flowers throughout the Fairmont chain.

The hotel's restaurant, Le Montréalais, is where we saw La Reine Elizabeth's service and attention to detail really shine. An appetizer order of a shrimp paté and side order of a lobster poutine showed the chef's flexibility: an elegant, delicate, lightly-spiced shrimp cake on the one hand, and a gluttonous, messy, unpretentious mound of fries, cheese curds, gravy and lobster meat on the other - both fitting the bill, and filling satisfying perfectly in their respective ways.

The waiter, a gentleman in his late 40s or 50s, reminded us how much of a treat it is to have staff working in the business professionally, as opposed to the itinerant teenager or university student (like me) bussing tables between classes and other jobs. Gracious and attentive yet unobtrusive, addressing us by name - and, at the end of the meal, offering us a complimentary dessert selection of crème brulée, fruit tart and chocolate mousse.

Although this Fairmont location may not have the same castle-like old-world charm as the Royal York in Toronto, the Château Frontenac in Québec City or the Banff Springs Hotel, it is no less an historic part of Canadiana.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, April 16, 2013
Dear Bob S - Thank you for your review and for sharing such detailed feedback further to your visit back in November. We were thrilled to read how much you enjoyed your visit and most particularly your dining experience at Le Montréalais restaurant. We have gladly shared your great comments with the restaurant and culinary teams. We hope to welcome you back on your next trip to Montreal. Kind regards.
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Additional Information about Fairmont The Queen Elizabeth

Address: 900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Montreal
#20 Luxury Hotel in Montreal
#30 Business Hotel in Montreal
#32 Romantic Hotel in Montreal
#34 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont The Queen Elizabeth 4*
Number of rooms: 982
Official Description (provided by the hotel):
At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more   less 
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Also Known As:
Fairmont The Queen Elizabeth Hotel Montreal
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont Queen Elizabeth
Montreal Fairmont

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