I have been in all levels of hotel rooms from budget to 5 star and I can say this was the smallest room I have ever been in. Since it was so small we couldn't help noticing things that normally we would not give a second glance. There was barely enough room for two people and we were 4. Why the front desk did not warn us and ask us if we wanted to upgrade is beyond me. We would have gladly paid for more space if we had of known. Instead, we were asked to verify our children's name and ages, something we have never been asked to do before at any hotel. This information is available on the President's Club membership and the kids were standing right there, but we were told we must supply this information for security purposes. I guess my 8 and 11 year old posed some kind of threat! At the time I thought perhaps some personalized welcome kids pack would be delivered to the room, but that was not to be.
We were considering staying a second and maybe even a third night but after being in the room for 5 minutes we axed that idea. The bathroom was so small that the door stop had been removed off the floor, presumably so adults could have the space for their right foot. The easy chair in the room was crammed in between the wall and the tall dresser making it more like the "time out" chair. There would be nothing relaxing about sitting in that chair. There was a luggage rack in the closet but for the life of me I don't know where you could use it in that room. If someone sat at the oval desk there was no way anyone else could get by unless they went over the bed. Why they used an oval desk in such a small room is beyond me.
Beyond the size, the room was rough, at best. Showing that it was well worn. Lots of dirt on the walls, frayed and stained lampshades, banged desk, etc. We called for robes for the children to use for the pool. Both were delivered on hangers and belts tied nicely but one was dirty - stiff with what I can only imagine was dried milk. The fabric was all 'scrunched' together and very uncomfortable.
On the positive side, the beds were very comfortable and we slept very well.
The negatives were the room size, the safe was locked when we entered the room so obviously had not been checked by staff prior to our arrival so we had to call security to have it unlocked, and got another lecture as he assumed we had locked it ourselves.
Overall, I would not recommend this hotel to friends or family. Montreal has lots of choice for the same or less cost. I found this very surprising but that is my honest opinion. The hotel informed me they are in the midst of rennovating the rooms "for their guests comfort".
As about the size before you book. Do not take the smallest rooms unless you are on your own.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear 2plus2-9 - Thank you for your visit. We're deeply sorry to hear we didn't meet your expectations on this occasion. We do apologize for the arrival experience as well as your guest room. Please know that your feedback has already been shared with our Executive Housekeeper for immediate action. If you had a moment, we would greatly appreciate if you could contact us directly at firstname.lastname@example.org. Thank you again for taking the time to share your experience with us and please rest assured we are following up on all the different points you expressed in your review. Best regards.
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