My husband and have stayed at various Fairmont properties around the world and this by far was the worst. We had to change rooms as our first "Fairmont" room (allegedly not a basic room) was tiny, had a cracked sink and faced concrete. Our second room was large but not redecorated since 1980's. An old clunky TV that you couldn't even watch from the bed and heating that didn't work. Staff were not helpful at all - wanted to ask concierge about local attraction and he ignored me for 10 minutes as he tried to help someone else with a very basic issue - she also agreed the hotel was a shambles. Very sad.