We arrived early for our hotel stay (12:00 noon). I knew my room would not be ready and we were prepared to spend some time seeing the city; we checked with the front desk and the lady that helped me was able to find us a room with all the same amenities. We checked in; dropped our luggage and enjoyed the city. Great stuff!! I have had some negative experiences with the Fairmont Royal York lately and I was glad to see that the Queen Elizabeth is a class act. The hotel had great central location and we were able to walk everywhere. The front reception said our room may be a little small for 4 people ... but, it was a perfect size ... no complaints. The only issue I had was that our thermostat seemed to be broken as we could not increase the heat in our room. It did not spoil our enjoyment of the hotel. It is attached to the underground network so you can hit a lot of shops and restaurants right from the hotel.