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“Better than the Hilton Bonoventure and highly recommended” 5 of 5 stars
Review of Fairmont The Queen Elizabeth

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Fairmont The Queen Elizabeth
4.0 of 5 Hotel   |   900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada (Ville-Marie)   |  
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Special Price
20% off room rate
Ranked #45 of 163 Hotels in Montreal
Toronto,
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
“Better than the Hilton Bonoventure and highly recommended”
5 of 5 stars Reviewed January 12, 2013

Summary: Excellent mid-upper scale hotel – fast internet, delicately furnished rooms, and outstanding friendly service! High recommendation and far better than the Hilton Bonoventure (the other alternative).

I am a business traveller and recently chose to stay at the Fairmont this time after staying at the Hilton Bonoventure in 12 separate times last year – now stayed in Fairmont for 7 nights on the 9th floor in Room 903. I wish I could’ve stayed at this hotel earlier instead of the Hilton.
I will be writing my review as a Fairmont vs. Hilton, given that they are close proximity to each other, and hope this will be a meaningful comparison for readers.

- Very fast internet. Internet speed at the Fairmont was 100x better than the Hilton. I was so impressed with it, I even did a download/upload test, which resulted to 55mbps download and 36 mbps upload. On the other hand, the Hilton had sporadic internet access in their hotel (they recognize the problem and blame the building structure) and my tablet could not connect at times in the Hilton. As a traveller, good quality internet is a must and the Fairmont delivered well here. For techies, this is a great choice.

- Warm furnishings and room feel:- The rooms are bright, warm, modern and comfortable – with an eloquent feel to it – marble furnishings, hard wood furniture, fresh wallpapers, new lamps, etc. Some people fear that the Fairmont is “old” but for me it is more “eloquence”. My room was recently renovated and has a brighter and warmer feel than the Hilton. The only part that was old was the bathtub and did not appear to be replaced as part of the renovation- and yes it did have chips and small cracks in it – I would not take a full bath in the Fairmont. The shower water pressure is excellent, however, and the toilets/other amenities in the bathroom is excellent. Also, they give you bathrobes in the rooms, but no slippers.

- Excellent lighting:- There is definitely more natural and indoor light in the Fairmont rooms as compared to the Hilton. For someone who likes light, the Fairmont is a better choice.

- Excellent radio clock:- the radio clock is a Sony and has a built in dock for iPhones – which is great if you have an iPhone.

- Not so convenient electric plugs:- There are quite many, however, the bedside lamps themselves do not have plug outlets built within the lamp (unlike the Hilton) – making it hard to plug a phone in by the bed. However, under the bed there is a large powerbar and you can easily plug multiple devices in at a time – once you reach for it.

- Television: The Fairmont has a large screen LG LCD TV and appears to have more channels and slightly larger than the Hilton. However, unlike the Marriott in Orlando, it does not have any cables to plug your computer to it to watch movies, etc and when I dialed room service they didn't have any. Most hotels don’t have it but it would be nice.

- Excellent Service: The service at the Fairmont is way better than the Hilton – prompt ,friendly, and they even gave me a gift on my second night. I had my shoes shined complimentary and the valet laundry was done very well (the laundry comes back in proper Fairmont branded bags instead of plastic sheets). Also, when I requested a thinner pillow, a larger empty fridge (the is already a bar fridge) and a microwave, the response was fast, friendly and professional. Service is top class.

- Slightly expensive room service: The food in room service is slightly more expensive given the $3 charge (the Hilton room service is cheaper).

- Good toiletries: The toiletries in the Fairmont (Le Labo Rose 31 soaps and shampoo) are great and better than those offered at the Hilton. It has an excellent scent and definitely more luxurious. However, unlike the Hilton, no mouth wash is provided.

- Restaurant:- Montrealais – better selection than the restaurant in the Hilton. The cheesecake is one of the best I’ve had in a while. Also they have an all you can eat salad bar for about $16 which is perfect for business travellers like me.

- Overall higher class: Overall there is more class at the Fairmont – even though the rates between Hilton and Fairmont are similar. It’s the little things that the Fairmont does that make them more eloquent, such as 1) classical music is on in your room when you first arrive; 2) hanging your newspapers on your door in an environmental friendly re-usable instead of putting it on the floor as done in the Hilton; better glasses/cups for in-room tea/coffee (Hilton gives paper cups while Fairmont has proper mugs) ; better in-room coffee machine, etc.

Overall – I highly recommend the Fairmont and will come back and stay here anytime (and definitely better choice than the Hilton).

Room Tip: The higher floor, the more light and better view!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 15, 2013
Dear coolioblob - How wonderful to read your review. The entire team is delighted to have you staying with us. Thank you for the great detailed feedback and we greatly appreciate your suggestions as well. If you need anything during your visit, please do not hesitate to contact anyone from the team. Enjoy your stay! Many thanks and best regards.
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2,162 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 12, 2013

I've had the pleasure of staying at the QE many times over the years, and it has been a consistently excellent establishment throughout. It's downtown location is hard to beat, being within walking distance of the Bell Centre, Place Ville Marie and right above Central Station. For train travelers, this hotel is a must!

My latest trip was not without some issues. The room, 1130, is close to the service stairs which echo quite audibly when used. Our rather noisy upstairs neighbours did not endear themselves, but at least kept their banter to reasonable hours.

Excellent staff and clean, comfortable rooms. Well done!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 15, 2013
Dear CDN2012 - It's been a pleasure to welcome you over the past few years and we thank you for your loyalty. We're glad to hear your great comments about the service provided and the location of the hotel. However we're sorry this recent stay wasn't the most comfortable due to the noise. We most definitely hope to welcome you back soon and offer you the Fairmont experience you have come to expect. Please do not hesitate to contact us directly if we can make your next visit more enjoyable. Warmest regards.
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London, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 11, 2013

We checked in here for one night ( we were going to stay for a week but changed our mind), we had reserved a junior suite for the extra space, however both rooms were very small and slightly worn out, the bathroom needed updating. The carpet on the hallway which lead to our room was dirty and the walls doors had scuff marks, definitely needed an update. The downstairs lobby area was nice enough and we enjoyed this and the use of the gym. Very convenient for the shops as it leads you into a nice area of shopping and food court. We did however feel overcharged for the level of room and there was no view at all from our suite, apparently the suites do not offer any views at all which was very disappointing. Stayed one night, over priced, no view. When we arrived in on our first night we had dinner in the restaurant and the food was not too good, dirty knife as well.. not that impressed.

Room Tip: suite no views
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 15, 2013
Dear Katie2381 - Thank you for taking the time to share some feedback regarding your recent stay with us in December. We truly apologize for not providing you with the hotel experience you expected. Your comments about the guest room have been shared with our Executive Housekeeper for immediate action. The same goes for your dining experience, please rest assured your feedback has been communicated with the restaurant Manager. We take your comments very seriously and we thank you for bringing this to our attention. With regards to the suites, we have different categories with different views and we're sorry for not being able to accommodate your request. That said, we're glad you enjoyed the great location of the hotel. We most certainly hope you will give us another chance in the future and we hope to welcome you back at one of our Fairmont properties. Thanks and regards.
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 10, 2013

I'm never disappointed when staying at the fabulous Queen E. From the reservation experience with Venise to the check in with Jennifer our short stay was excellent. This was the first time our 8 month old daughter traveled with us to the Queen E. We were upgraded to a beautiful junior suite which was especially convenient with an infant. Our only disappointment was with breakfast. Unfortunately it fell short of the Fairmont standards with have become to expect. Selections at the breakfast buffet were numerous, but cold. Eggs benedict were all soggy, fruit had been out too long and croissants were hard. Otherwise I would highly recommend this fabulous hotel!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 15, 2013
Dear Sallymurph - Thank you for your kind review and for recognizing the amazing work Venise and Jennifer do on a daily basis. Additionally, thank you for taking the time to share detailed feedback about the breakfast buffet. Please rest assured your comments have already been shared with our Restaurant Manager as well as our Culinary team. Thank you once again and we look forward to your next visit. Best regards.
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 10, 2013 via mobile

Old, tired hotel with a grumpy staff. Encountered the most inhospitable check in. As premier presidents club members we were given a small crowded suite with a parking garage view. Pool a pain to get to. Restaurant food was terrible. Nice to be able to escape to underground mall though. Stay at the westin instead.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South East England
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 10, 2013

I am a great fan of the luxurious hotels in the Fairmont chain, having stayed in several in different countries over the years.

This was the first of three Fairmonts In which I stayed with my family during our recent trip to Quebec over the Christmas holiday. We only stayed one night in this hotel, which was a quick stop over after flight to Montreal, before travelling to Quebec City (Fairmont Le Chateau Frontenac) and later Fairmont Mont Tremblant.

Fairmont Hotels invariably have a luxurious feel and ambience with sumptuous dark wood panelled lobbies and lounges and excellence of service from the staff. This hotel proved to live up to our previous experiences of the chain, (except for one slightly dour barman in the lounge bar). However the service generally otherwise was excellent, particularly from the bellman who came with us with our luggage all the way to the train station baggage check in desk, thus removing the stress and worry of our having to find it ourselves, in this large station.

One outstanding feature of this hotel is its location in the City. The main train station (which reminded us of London's St Pancras, with its cafes and shops, and from where we travelled on to Quebec City by train next day) is directly below - 2 floors down in the lift from the hotel lobby. The City's famous underground shopping area is also available directly from the hotel. Even though we arrived at 7 pm, we had time to make a brief trip to the underground complex.

The only slightly disappointing aspect of our stay in this hotel was that the room was slightly tired, for example with tarnishing to bath and sink fittings. This is perhaps reflective of the business nature, as opposed to the tourist nature of those we later went on to, of this hotel.

A consistent feature, in my experience, of the Fairmont chain, is the luxurious beds and bedding, so as usual, a very comfortable night was enjoyed.

All in all, if you accept that hotels of this quality are fairly expensive, I would thoroughly recommend. One point of note however is that minors, such as our 15 year old son, are not allowed in the bar, even with parents, in keeping with Quebec law.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 19, 2013
Dear tartanaddick - We greatly appreciate you taking the time to share some detailed feedback regarding your recent visit to Montreal. We're glad you enjoyed your overall stay with us and we thank you for being loyal to Fairmont Hotels & Resorts. We look forward to your next stay at one of our properties. Many thanks and best regards.
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Helsinki, Finland
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 10, 2013

We travelled to Montreal by train. The weather was abominable so the location of this hotel was just great - on top of the railway station. Our room was a mini suite since we were three. The third person slept in a sofa bed. This made the room very cramped but ok. It took some time to get the room temperature to rise but when it did we were very comfortable.

Room Tip: The hotel is huge. It is surrounded by busy streets but we on the 13th floor found it quiet.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 15, 2013
Dear Lamppu - Thank you for your recent visit. We hope you enjoyed our beautiful city. We're glad to read your great comments about the convenient location of the hotel. Should your travel plans bring you back to Montreal, we hope to have the opportunity of welcoming you again. Kindest regards.
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Additional Information about Fairmont The Queen Elizabeth

Address: 900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Montreal
#20 Luxury Hotel in Montreal
#32 Romantic Hotel in Montreal
#33 Business Hotel in Montreal
#37 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont The Queen Elizabeth 4*
Number of rooms: 982
Official Description (provided by the hotel):
At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more   less 
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Also Known As:
Fairmont The Queen Elizabeth Hotel Montreal
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont Queen Elizabeth
Montreal Fairmont

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