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“Friendly staff....hotel needs refurbishing” 3 of 5 stars
Review of Fairmont The Queen Elizabeth

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Fairmont The Queen Elizabeth
4.0 of 5 Hotel   |   900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada (Ville-Marie)   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #46 of 168 hotels in Montreal
GreenLeadersSilver level
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Friendly staff....hotel needs refurbishing”
3 of 5 stars Reviewed January 4, 2013 via mobile

We stayed at this hotel over New Years. Staff is extremely friendly and helpful. Valet and bell service very efficient. The rooms are very small and it would be difficult to have 4 people in 1 room so we opted to get 2 rooms. The rooms also look a bit tired and could use some cosmetic upgrades. The fitness facility is well equipped, however, the attached pool area is dated and feels dirty. The hotel is in a great location and with some refurbishing could meet the standards we have seen in other Fairmont properties.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 8, 2013
Dear Lady_Travel_1969 - Thank you for your recent visit. And thank you for recognizing the friendliness and helpfulness of our staff members. That said, please know that we have several projects to upgrade our guest rooms as well as our fitness facilities, which we hope will be completed in the near future. We appreciate your comments and we hope to have the opportunity of welcoming you back this year. Warm regards.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
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English first
Mumbai (Bombay), India
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 4, 2013

Located at Rene Levesque, is one of the premier hotel in Montreal. Location is definitely a high point. Check in took some time because of the huge rush. But the guy who checked me in, made up for this delay with his pleasant personality. The rooms are little dated and small. The breakfast is fabulous, one of the best I have come across when travelling in the west. Wifi signal is good. There are lot of eating joints around the hotel. Those who are interested in shopping, the shopping malls are just the walking distance away.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 8, 2013
Dear Shailender K - We're thrilled to read your review and we thank you for taking the time to share such great feedback regarding the location of the hotel, the service provided at the front desk and the breakfast at Le Montréalais. We do hope to welcome you back soon. Thanks and regards.
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Ottawa, Canada
Top Contributor
54 reviews 54 reviews
39 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 3, 2013

I stayed at this hotel with a friend as part of a ladies night in December. The hotel is extremely convenient if you are taking the train into Montreal as it is attached to the terminal! I didn't have to step outside at all.

Upon check-in I was warmly greeted and the benefits of being a President's Club member were honoured (wifi, separate check in lane). The lobby is very large and has a grandness about it, for sure. The room, which was a pre-paid rate, was nicely appointed with trademark Fairmont beds and finishings. There was a large television and lots of table space to spread out your things upon. The bathroom and amenities were also very nice.

We ate dinner in the bar/restaurant downstairs and were not disappointed. My friend had a steak and I opted for arctic char. Both were delicious. The bar had a nice wine selection and very attentive staff who were very gracious about letting me practice my French.

This was my first time staying at La Reine Elizabeth, but I will definitely be coming back when my travels next take me to Montreal.

Room Tip: The higher the floor, the better for views
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 8, 2013
Dear JellybeanandBug - Thank you for sharing some feedback regarding your recent visit to Fairmont The Queen Elizabeth. We truly appreciate your loyalty to Fairmont Hotels & Resorts and we're delighted to hear your recent hotel experience with us was most enjoyable and comfortable. We sure hope to welcome you again when your travel plans bring you back to Montreal. Warm regards.
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Pennsylvania
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 1, 2013

I always stay here when I am in Montreal, which is at least once or twice a year. Each time has been wonderful. And it location couldn't be better, over top train station and access to the underground and metro.

Room Tip: City view is nice
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear rogp3 - Thank you very much for being such a loyal guest. We're happy to read your lovely feedback regarding your different visits to Fairmont The Queen Elizabeth. We wish you the very best for 2013 and we look forward to your next stay. Warm regards.
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Philadelphia
Top Contributor
93 reviews 93 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed January 1, 2013

I stayed at the hotel for 5 days in December 2012 with my 2 teenage daughters, during the winter storm. Opted for a cheap room ($144). Based on the reviews I expected a rather small room. The 2 queen beds were extremely comfortable, however, the room was big enough for 1 bed only instead of 2 beds. Solved the problem by pushing the beds against the walls and moving the table into the corner. The bathroom is small, but functional. The view from the room was magnificent. We were on the 8th floor, overlooking Mary, Queen of the World cathedral. Unforgettable view. There is a rather large cabinet in the room that serves as a TV stand. It is so high that one has to strain the neck in order to watch the television. The service was great. We asked for extra towels and were given a 3-day supply in all different sizes. The famous Fairmont Gold on the 19th floor with the panoramic elevator was closed due to low season, we were told.
Do not forget to register to become a member of the President's club in order to get free internet access. Enough has been said here about the location of the hotel, which is extremely important in winter time. There is not much going on in the city on Christmas Eve and Day, so we took advantage of the amenities at the hotel - the swimming pool, the hot tub, the steam room, the gym. The fresh fruit and lemonade at the Health Club are a nice touch. The pool can get crowded before closing (the hours are 6am-10pm). I had to fight young kids jumping over my head and guys in their twenties throwing ball across the pool. The pool boy eventually apologized for the inconveniences. The streets of Montreal were deserted during the holiday, not a lot of lights and decorations. We climbed Mount Royal, as did many tourists from all over the world and locals. The lookout from the chalet observatory atop Mont Royal epitomizes the essence of Montreal, I highly recommend it.
The restaurant Le Montréalais was rather expensive, so we ate outside of the hotel. If you are visiting in the cold weather make plans ahead of time and check for hours. We once had breakfast at Eggspectation and came back for dinner a couple of days later only to find out that the place closes at 6pm. If you like crepes, I recommend Paris Crepes on Rue Crescent near the hotel.
There are plenty of fast food restaurants at the train station. The food at the Chinese, Thai, Korean or Indian places tastes the same, very blend. But it if you need to grab a croissant or a cup of coffee on the go, Gare Central is the solution.
Would definitely come back to Queen Elizabeth in summer time.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 8, 2013
Dear star555girl - We're happy to hear you enjoyed your recent visit to Fairmont The Queen Elizabeth this past December. Thank you for the detailed feedback and great comments you shared. With regards to the pieces of furniture in the room, we are currently reviewing the possibility of redesigning the space, including the height of the TV cabinet and we greatly appreciate your suggestions. We also look forward to welcoming you back when the weather gets warmer. Kindest regards.
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Arlington, Massachusetts
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2013

Given the time of year, we decided to stay at the Queen Elizabeth Hotel, because it is connected to the underground city. There are, I think 8 other hotels that are connected. QE had a good deal, ($139/nt) and was centrally located. The hotel itself is very nicely appointed, and in Montreal style, everyone is super nice, friendly and helpful. Parking was about $20/per day which still made the QE a reasonably priced choice.
Given the huge storm up there on Thursday, this wound up being a good choice. The underground city itself is not great shakes, unless you like malls, BUT, you can travel within it in order to get to many places (we saw Cirque du Soleil at the Bell Center and we walked there and back without coats), including several metro stops. Even when we needed to go outside, we were able to walk inside for a good part of the way. For example, to get to the Museum of Beaux Arts, we got within a few blocks. Given that the sidewalks were still snow covered and slippery, and curb cuts were not shovelled out everywhere, AND that it was VERY cold, windy and snowing throughout much of our stay, that was a welcome convenience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear Lisa - We're thrilled to hear you enjoyed your stay with us despite the cold weather. The convenient location is indeed very important when the city is covered in snow. Thank you for taking the time to share some feedback. We truly appreciate your comments regarding the friendliness and helpfulness of our staff members. We hope to see you again soon. The entire team wishes you a wonderful new year. Kindest regards.
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Saint Paul, Minnesota
Top Contributor
90 reviews 90 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 1, 2013

Our family of four spent three nights at The Queen Elizabeth. We were pleasantly surprised to see the upgrades that have been made to the hotel. Although only so much can be done to the rooms (our room's size was typical for its era and therefore smaller than what we normally find today), it was well appointed, wonderfully quiet and clean. We were without a vehicle and found its location to both the Metro, underground malls and train station spectacular. We could not have chosen a better hotel for its location. In a pinch, the breakfast had more than enough good choices (for a price) and the service was top notch but we preferred our early stroll along Rue St Paul for a crepe or going elsewhere for Montreal's well-known bagels. Grab an evening cocktail at the The Beaver Club and then get out and enjoy the many spectacular restaurants nearby or a quick Metro stop away in Old Montreal.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear FrequentlyinItaly - We're delighted to read that you and your family had a great time in Montreal while staying at Fairmont The Queen Elizabeth. We thank you for great feedback regarding the service and the location of the hotel. Should you visit the province of Quebec again in the future, we sure hope to welcome you back. Happy New Year! and warm regards.
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Additional Information about Fairmont The Queen Elizabeth

Address: 900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Montreal
#7 Spa Hotel in Montreal
#21 Luxury Hotel in Montreal
#30 Family Hotel in Montreal
#35 Business Hotel in Montreal
#36 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont The Queen Elizabeth 4*
Official Description (provided by the hotel):
At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more   less 
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Also Known As:
Fairmont The Queen Elizabeth Hotel Montreal
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont Queen Elizabeth
Montreal Fairmont

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