The Marriott Château Champlain exceeded our expectations in almost every area. The hotel lobby and common areas had a nice luxurious feel. The room was modern and up-to-date and spotlessly clean.
The staff really stood out for their warmth and helpfulness. On our first evening, we found ourselves starving after 10 p.m., but unenthusiastic about venturing out into the frigid Montreal night. I called client services to see whether my 10 year old daughter would be allowed to have a late dinner in the bar with me, and was told that she couldn't eat in the bar, but could sit in the restaurant. When we went downstairs, we discovered that the restaurant was, in fact, closed, but they set a table for us anyway, just off the bar, and let us order from the bar menu. Our server worked both the bar and our table and was very attentive. The evening manager who set the whole thing up was really very lovely about the whole thing. I never felt like we were an inconvenience, even though they were clearly going out of their way to help us out. Truly top-notch service. And, as an aside, my daughter absolutely loved the mac and cheese with crab and crushed Doritos. Quirky and delicious.
I have a few very small complaints, nothing that took away from our enjoyment of the stay, but suggestions for improvement. The selection of television channels is really pretty dire. Nothing but network television and a few very basic cable channels. No option for a pay-per-view movie or anything else. We had one evening during our stay when the weather was really miserable and would have liked to cuddle up under the blanket with some junk food and junky TV, but it really wasn't an option. In future, I would bring a lap top with movies to watch.
The pool area is quite nice, also very clean. The pool water was very warm, but the pool area was surprisingly cold and breezy. We would have liked to swim, hang around on deck relaxing for a while, then swim again, but it was simply way too cold for that.
We got an excellent price on our room using a blind bidding site, so it's worth looking around for a good deal. We paid under $100 a night.
- Also Known As:
- Marriott Chateau Champlain Hotel Montreal
- Marriott Chateau Champlain Hotel
- Marriott Hotel Montreal
- Marriott Montreal
- Montreal Marriott
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