Our group consisted of two couples. We arrived at the Marriott Chateau Champlain around 10 AM. We didn't request an early check-in, so we were pleasantly surprised when both of our rooms were ready. The front desk representative was extremely polite and helpful. She met our request for a high floor, and spoke in both English and French.
The rooms were spacious, and absolutely beautiful! They definitely exceeded our expectations, and were definitely a cut above the average Marriott property. The only downside was that the bathrooms were quite small, but still fine. The rooms included a small bar area, a large closet, and a refrigerator. They had standard alarm clocks, but no iPod docks. The views were stunning, and we loved the half-moon windows!
Overall, we were very impressed with the staff at the Chateau Champlain. The doormen were excellent and never hesitated to offer assistance. The housekeeping staff were always very friendly. We spoke to the concierges on several occasions and they always had great recommendations for places to go or things to do. On our first day, the concierge recommended we go to Creperie Suzette in Old Montreal for breakfast, and it was absolutely fantastic!
We took advantage of some of the amenities offered by this hotel. The pool had a ceiling that was partially constructed with glass, which allowed a great deal of natural light in and made for a pleasantly warm swim. However, the hot tub was exceedingly hot and overall, the pool area was in need of renovation.
The location of the hotel was great. It was minutes from St. Catherine Street. There are many restaurants and bars nearby. It is also located very close to the VIA Rail train station. Our favorite aspect of this hotel was that a metro (subway) station was attached to the building. This was very convenient as we used the subway several times each day during our stay.
The only aspect of our stay that prevented this hotel from garnering an excellent rating (in our books anyway) was the inexcusable breakfast we were served on our last day. For nearly $25, we received two undercooked eggs that looked not a thing like any other eggs I've seen in my entire life, a couple strips of bacon, three mini hashbrown patties, a bagel, and a pittance of fruit (ie one grape and a watermelon triangle). We expect to pay a premium for a hotel breakfast, but the portion was deplorable. My boyfriend and I split the breakfast, expecting the usually large portion that is provided by a hotel breakfast. My boyfriend, who regularly frequents hotels, mistakenly believed that the plate that was handed to him was just his half. Nope!
We should also mention that we booked this hotel through a third-party website and were treated as well as any other guest!
Overall, our stay at the Marriott Chateau Champlain was lovely. We recommend that the hotel improve the quality and size of their breakfast options to improve the stay of future travelers. Nevertheless, we would definitely stay again!
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- Also Known As:
- Marriott Chateau Champlain Hotel Montreal
- Marriott Hotel Montreal
- Marriott Montreal
- Montreal Marriott