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“A Good Bet for a Family's Montreal Stay” 4 of 5 stars
Review of InterContinental Montreal

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InterContinental Montreal
4.0 of 5 Hotel   |   360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada   |  
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Ranked #42 of 163 Hotels in Montreal
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
“A Good Bet for a Family's Montreal Stay”
4 of 5 stars Reviewed May 28, 2014

The front desk was slow, but once we got to our room, everything was extremely enjoyable. Rooms were clean, roomy and modern. We (two parents, two kids) had transferred over from the Queen Elizabeth Hotel and found the Intercontinental's rooms bigger, cleaner and fresher. The QE's health club and pool are nicer than the Intercontinentals though but I'd rather have a better rooms at the Intercontinental. The Intercontinental pool is just fine, but the sauna smelled a tad musty and there was no steam bath. Our family loved the location adjacent to Old Montreal. Metro is close and kids ride for free on the weekends.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 30, 2014
Dear Cdn Dad G,
Thank you for your 4 star review, we are happy to hear that you and your family have enjoyed your room and the facilities of the hotel. Also, that you found our location ideal from where you wanted to go. We hope to see you again in Montreal.
Sincerely,
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1,085 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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English first
Dansville, NY
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is perfectly located adjacent to Old Montreal so that all of those sites are within walking distance.

The property is old, but not worn down or dirty. In some ways the age is very comfortable, like in the large marble bathrooms with the quaint soaking tub and small shower stall. Our room refrigerator wasn't very cold, but it was cold enough. The in-room liquor options were gone, maybe something the hotel no longer does, and we were fine with that as well. Beds were clean and comfortable. Everything in the room was in good repair. Our room was quiet and comfortable.

The hotel has an exercise room and a lap pool. The locker rooms were clean and everything was open and working during our visit which was great for my son. All hotel staff are fluidly bilingual. My only complaint would be the food cost at this hotel. A pot of coffee should never cost $14, and room service dinner for two was always over $70. (Tim Hortons is within walking distance.)

Room Tip: Some rooms have a nice view of the St. Lawrence River.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 30, 2014
Dear FippleHiney,
Thank you for this 4 star review, we are happy you have enjoyed your stay.
Sincerely
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Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

Stayed at the hotel for a week during a conference. The location is excellent being directly across the street from the convention center. The hotel restaurant was excellent. The hotel bar was also nice with absinthe being the item they used to set themselves apart from other local hotel bars. I had breakfast every morning in the café downstairs which offered a nice variety. I will say that the lobby is somewhat dated and appears quite beat up for an intercontinental Hotel. I was actually surprised they haven't torn out the carpet and refreshed the check-in desk as this is one of the first and most visible parts of the hotel that just see when they arrive. However that is only a minor quibble. Wi-Fi is free in the lobby. In the hotel rooms you have to pay $18 a day for wi-Fi unless you are a member of their loyalty program, which is free to join. The rooms were clean and nicely decorated. Housekeeping service was prompt and efficient. The concierge was friendly and helpful in getting dinner reservations. Overall we enjoyed our stay. The location directly across the street from the convention center and two blocks or three blocks away from Old Port/ Old Montreal was nice so that we could essentially walk everywhere we wanted to go. All that being said, I might try a different hotel the next time I visit Montreal though.

  • Stayed May 2014
    • 3 of 5 stars Cleanliness
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BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 30, 2014
Dear Essequibo,
Thank you for taking the time to write theses xcellent comments on our hotel. We are glad to hear you found your stay excellent and we hope to see you again soon.
Sincerely,
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Fair Lawn, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

Great Location, very good stuff, convenient parking, comfy spacious room and great breakfast. Close to everything in Montreal. It was nice to get a swim in the indoor pool when it was 21F outside.
I would definitely return there.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 30, 2014
Dear soleg67,
Thank you for this review, we hope to see you again soon at the InterContinental Montreal
Sincerely,
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Buffalo, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The best part of our stay at the intercontinental was the exceptional concierge. The concierge was always willing to assist us with restaurant recommendations, directions, mailing certain items, and various inquiries such as Mass times at Notre Dame. The rooms, lobby, and decor were very nice. The hotel is connected to a type of mezzanine area that is beautifully appointed in seemingly original mosaic tiles and artwork. A 5 minute walk from the old city but still far enough into the business district to be relatively quiet on the weekends, the Intercontinental was very pleasant and relaxed. The room with two doubles was of typical size with a nice flat screen; also had a nice view of the city. The other perk to staying at the intercontinental is that the building is very distinct and easy to spot from the street. The only negative to this hotel is the lack of free wifi, otherwise, it was a truly great stay and we will be back!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 30, 2014
Dear arthur_of_whiterun,
Thank you for this 5 star review, we are glad you have enjoyed your stay with us and that you liked the service provided by our concierges. I will gladly pass them your congratulations of the recommendations they offered. Hope to see you again soon.
Sincerely
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Long Beach, CA
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 27, 2014

We did have a wonderful 3-day stay prior to a cruise, but nearly 2 weeks later I realized I arrived home without my Kindle e-reader. When I called the hotel they were quick to ask the dates and room number for my stay, then said yes they had it and also the charger! It's on its way to me, which prompted me to write a review.

Besides the honest folks working there, the hotel has a great restaurant/bar where you can unwind and relax after a day out and about. Location is also perfect for exploring the old town area. We traveled as part of a large tour group, yet we were treated as individuals by all of the staff. Definitely would stay here again.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 28, 2014
Dear crbandlsm,
Thank you for taking the time to write on your wonderful experience, I am happy we have found your charger and that everything went well with you request. Hope to see you again soon at the InterContinental Montréal.
Sincerely,
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Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 25, 2014

The hotel was nice, lobby was beautiful. Pool was small but we were the only ones there so it was okay. However, the check out process took at least half an hour. I guess they were having technical issues or something, but it was really irritating. We had prepaid for the room so when the guy gave us our receipt we asked him a couple times to ensure we do not get charged for the room again. Sure enough, two weeks later we saw the room charge on our credit card. Had to call them and they were pretty apologetic, but we would not stay there again. Poor service.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, May 26, 2014
Dear toronto_lov,

Thank you for sharing you comments, I am very sorry for the confusion concerning the billing upon check out, but we are glad to hear you have enjoyed the hotel and the pool.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Montreal

Address: 360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Montreal
#24 Business Hotel in Montreal
#38 Family Hotel in Montreal
#40 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Montreal 4*
Number of rooms: 357
Official Description (provided by the hotel):
Bienvenue to the InterContinental Montréal! The hotel is ideally located at the gateway of Old Montreal and the downtown core, twenty minutes from Pierre Elliott Trudeau’s International Airport. Elegantly overlooking the international business area, connected to the Montréal Convention Centre and the underground city, the InterContinental Montréal is perfectly positioned for your next business trip. Minutes away from the Notre-Dame Basilica, the Pointe-à-Callière Montréal Museum of Archaeology and History and the Quartier des spectacles, the hotel also offers a great location for cultural getaways. Begin your day with a succulent buffet breakfast at our Osco! restaurant or exercise in our salted water pool. Upon your return in the evening, enjoy Provencal tapas and an absinthe cocktail at the Sarah B. bar, and benefit from stunning views of the city from your luxurious and spacious guestroom. From the moment you arrive to the moment you leave, you'll experience an authentic Montreal je ne sais quoi! ... more   less 
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Also Known As:
Intercontinental Montreal Hotel Montreal

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