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InterContinental Montreal: Traveler Reviews

4.0 of 5
360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
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InterContinental Montreal
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Ranked #46 of 170 hotels in Montreal
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616 reviews from our community

Traveler rating
    231
    241
    91
    33
    19
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Families
98
 
Couples
223
 
Solo
43
 
Business
163
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Porto, Portugal
Top Contributor
88 reviews 88 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
68 helpful votes 68 helpful votes
“Very well Located and good service, expect to pay for extra services!”
4 of 5 stars Reviewed November 20, 2012

I’ve stayed at intercontinental for 5 nights and it was a good experience. The Hotel was good, has a Nice Location and I was upgraded to a better room, since I have the Loyalty card. I’ve stayed twice and both rooms had lateral view or no view at all.

The Internet is paid, but they had some promotions for more days, any way I think 15 CAD for 1 night is too much!

The gym is ok and they also have a small pool.

The restaurants are good, although I’ve found them a little pricy. For breakfast there is a coffee just at the entrance of the Hotel that is nice and has free Wi-fi.

Overall I rate the Intercontinental Montreal as a good Hotel, not modern, but good.

Room Tip: Try an upper floor cause they are quieter.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by Pedritocalheiros for Montreal
Ask Pedritocalheiros about InterContinental Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review
November 26, 2012
Dear Pedritocalheiros,

We thank you for sharing your comments with our team following your recent stay with us. We appreciate your feedback and we are delighted to hear that you enjoyed the hotel and its wonderful location. We are happy to know that you benefited from an upgrade to a superior category. On the other hand, your suggestion regarding the Internet connection will be considered for a future implementation.

We thank you for your review and we look forward to having you back again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
“Your room may have 8 legged quests as ours did”
3 of 5 stars Reviewed November 20, 2012

We had a group of 5 guys in two rooms.

Check in was quick. Was confused why our rooms were not joined as was confirmed when I booked (technically at that time they did not guarantee it, I had to call back closer to the date to confirm availability. Was told it was done over the phone. However when I arrived, the clerk explained that 2 rooms with double beds don’t join together in the hotel. We were given rooms side by side, just no internal door. The cleaning/room service staff was proficient with requests.

The challenges

- Wi-Fi not included seeing as though a lot of hotels in Montreal have complimentary Wi-Fi.
- When I initially booked the hotel, it took several days for website and hotel to confirm my booking. Even with website confirmation codes, they were unable to pull it up. Advised it may take 24 hours but was like pulling teeth (several transfers etc.) to get the confirmation.
- SPIDERS. The challenge was the day of our check out when I see one on our chair (never was used). I pull the chair back and see under the desk towards the back was a little nest of spider in the back corner. Was extremely disappointed, we simply walked out of the hotel without seeing or saying anything to anyone.
I normally never write reviews, but this was something I felt needed to be known. Sad to see this is the standard for a '4.5 star hotel'.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Trav3113r_T0R0NT0 about InterContinental Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review
November 23, 2012
Dear Trav3113r_T0R0NT0,

We thank you for sharing your comments about your recent stay in our hotel. We are sorry to hear that your experience did not live up to your initial expectations. We appreciate your warm comments regarding the efficiency of our front desk team. On another note, I confirm that we do not have any communicating room with two double beds, only adjacent rooms, similar to the ones you were offered upon arrival. I sincerely apologize for the fact that you were misinformed when you called the hotel and you may rest assured that this feedback enabled us to review procedures in the effort to avoid a reoccurrence. From what I can read, I believe that your reservation was taken following an online promotion we made, and not by the regular booking process, which would explain the necessity for an additional operation (conducted by one of our in-house employees) which also explains the delay in confirming the reservation. Finally, we are very grateful for your comments, but we would have appreciated to have to solve your issue in the guestroom, by having the chance to be informed while you were in-house with us.

Sincerely,
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Toronto
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Highly rated”
4 of 5 stars Reviewed November 19, 2012

This was our second visit in three months. Hotel location is perfect for exploring Montreal on foot. The staff are helpful and friendly. The TV remote was not working and it was replaced quickly. Just one bathrobe in the room and we requested a second one. As Ruby Ambassador club members we were surprised to pay for local calls and Internet. Free wifi everywhere else.! We noticed the Club Intercontinental but at no time were we told about it, had to ask. Room has nice features and be sure to ask for a room with a city view. Night lights and cityscape in the early a.m. are must-sees!

Room Tip: Ask for a room with a view!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 8 more reviews by CanadiantravellerTO for Montreal
Ask CanadiantravellerTO about InterContinental Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review
November 26, 2012
Dear CanadiantravellerTO,

We thank you for your 4-star review of our property. We are delighted to hear that you have stayed with us 2 times in the past three months. We appreciate your warm feedback regarding our great location, in the heart of the city, as well as the helpfulness and the friendliness of our team members. Rest assured that your comments regarding the pricing of local calls and wireless internet, as well as your suggestion in regards to promoting our Club Lounge, your comments will be considered for future improvements. Finally, you are also absolutely right about the view of the city scape from our guestrooms, it is beautiful.

We look forward to welcoming you back again.

Sincerely,
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Scotland
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Well placed hotel”
4 of 5 stars Reviewed November 19, 2012

My wife and I stayed here on a pre cruise night. We were well received and found the staff friendly and helpful. Breakfast was a little disorganised by the staff however we enjoyed our one night stay in a comfortable , spacious room.
Again there was a lack of organisation when our cases were to be uplifted and after being told to be ready for a 0800 collection they were still in our room at 1100!! Not inspiring

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask BigAlScotland about InterContinental Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review
November 20, 2012
Dear BigAlScotland,

We thank you for sharing your comments following the night you spent at our hotel. We are delighted to hear that you enjoyed our spacious and comfortable guestrooms. However, we are at loss to understand how we would have missed on the service in regards with the luggage pick-up, as our bellmen are normally well prepared to service groups departing the hotel. We truly apologize for the inconveniences you experienced and we would appreciate learning more about this issue, in order to ensure a seamless service for our future guest. Also, your feedback regarding the staff friendliness and helpfulness will certainly be shared.

We look forward to seeing you again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good location, nice hotel”
4 of 5 stars Reviewed November 18, 2012

Stayed here in early Spring. Very central location, easy to walk to the old town area w lots of shops and pubs. Also easy to get to the more central downtown location.
Hotel has nice facilities. It is a mix of owned condos / appts in the top of the building w hotel on the lower floors. Gives it a nice feeling for the local culture also.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes
Ask ktmoxie about InterContinental Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review
November 20, 2012
Dear Ktmoxie,

We thank you for sharing your comments following you last stay with us. We are glad to hear that you enjoyed our great location, at the gateway of downtown and Old Montreal, as well as our proximity with the restaurants, shopping and entertainment. Just so you know, our hotel does not include condos or apartments, but 357 guestrooms, located from the 10th to the 26th floor. We are glad to know that you felt comfortable and at home while visiting us.

We certainly look forward to your next stay.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about InterContinental Montreal

Also Known As:
Intercontinental Montreal Hotel
Intercontinental Montreal Hotel Montreal
Address: 360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
Phone Number:
Region: Canada > Quebec > Montreal
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotels in Montreal
#19 Luxury Hotels in Montreal
#32 Business Hotels in Montreal
#46 Family Hotels in Montreal
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Bienvenue to the InterContinental Montréal! The hotel is ideally located at the gateway of Old Montreal and the downtown core, twenty minutes from Pierre Elliott Trudeau’s International Airport. Elegantly overlooking the international business area, connected to the Montréal Convention Centre and the underground city, the InterContinental Montréal is perfectly positioned for your next business trip. Minutes away from the Notre-Dame Basilica, the Pointe-à-Callière Montréal Museum of Archaeology and History and the Quartier des spectacles, the hotel also offers a great location for cultural getaways. Begin your day with a succulent buffet breakfast at our Osco! restaurant or exercise in our salted water pool. Upon your return in the evening, enjoy Provencal tapas and an absinthe cocktail at the Sarah B. bar, and benefit from stunning views of the city from your luxurious and spacious guestroom. From the moment you arrive to the moment you leave, you'll experience an authentic Montreal je ne sais quoi! ... more   less 
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