We had a group of 5 guys in two rooms.

Check in was quick. Was confused why our rooms were not joined as was confirmed when I booked (technically at that time they did not guarantee it, I had to call back closer to the date to confirm availability. Was told it was done over the phone. However when I arrived, the clerk explained that 2 rooms with double beds don’t join together in the hotel. We were given rooms side by side, just no internal door. The cleaning/room service staff was proficient with requests.

The challenges

- Wi-Fi not included seeing as though a lot of hotels in Montreal have complimentary Wi-Fi.
- When I initially booked the hotel, it took several days for website and hotel to confirm my booking. Even with website confirmation codes, they were unable to pull it up. Advised it may take 24 hours but was like pulling teeth (several transfers etc.) to get the confirmation.
- SPIDERS. The challenge was the day of our check out when I see one on our chair (never was used). I pull the chair back and see under the desk towards the back was a little nest of spider in the back corner. Was extremely disappointed, we simply walked out of the hotel without seeing or saying anything to anyone.
I normally never write reviews, but this was something I felt needed to be known. Sad to see this is the standard for a '4.5 star hotel'.

This was our second visit in three months. Hotel location is perfect for exploring Montreal on foot. The staff are helpful and friendly. The TV remote was not working and it was replaced quickly. Just one bathrobe in the room and we requested a second one. As Ruby Ambassador club members we were surprised to pay for local calls and Internet. Free wifi everywhere else.! We noticed the Club Intercontinental but at no time were we told about it, had to ask. Room has nice features and be sure to ask for a room with a city view. Night lights and cityscape in the early a.m. are must-sees!

My wife and I stayed here on a pre cruise night. We were well received and found the staff friendly and helpful. Breakfast was a little disorganised by the staff however we enjoyed our one night stay in a comfortable , spacious room.
Again there was a lack of organisation when our cases were to be uplifted and after being told to be ready for a 0800 collection they were still in our room at 1100!! Not inspiring

Stayed here in early Spring. Very central location, easy to walk to the old town area w lots of shops and pubs. Also easy to get to the more central downtown location.
Hotel has nice facilities. It is a mix of owned condos / appts in the top of the building w hotel on the lower floors. Gives it a nice feeling for the local culture also.