We had a group of 5 guys in two rooms.
Check in was quick. Was confused why our rooms were not joined as was confirmed when I booked (technically at that time they did not guarantee it, I had to call back closer to the date to confirm availability. Was told it was done over the phone. However when I arrived, the clerk explained that 2 rooms with double beds don’t join together in the hotel. We were given rooms side by side, just no internal door. The cleaning/room service staff was proficient with requests.
- Wi-Fi not included seeing as though a lot of hotels in Montreal have complimentary Wi-Fi.
- When I initially booked the hotel, it took several days for website and hotel to confirm my booking. Even with website confirmation codes, they were unable to pull it up. Advised it may take 24 hours but was like pulling teeth (several transfers etc.) to get the confirmation.
- SPIDERS. The challenge was the day of our check out when I see one on our chair (never was used). I pull the chair back and see under the desk towards the back was a little nest of spider in the back corner. Was extremely disappointed, we simply walked out of the hotel without seeing or saying anything to anyone.
I normally never write reviews, but this was something I felt needed to be known. Sad to see this is the standard for a '4.5 star hotel'.