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“Highly rated” 4 of 5 stars
Review of InterContinental Montreal

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InterContinental Montreal
4.0 of 5 Hotel   |   360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada (Quartier International)   |  
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Ranked #40 of 164 Hotels in Montreal
Certificate of Excellence
Toronto
Level Contributor
153 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Highly rated”
4 of 5 stars Reviewed November 19, 2012

This was our second visit in three months. Hotel location is perfect for exploring Montreal on foot. The staff are helpful and friendly. The TV remote was not working and it was replaced quickly. Just one bathrobe in the room and we requested a second one. As Ruby Ambassador club members we were surprised to pay for local calls and Internet. Free wifi everywhere else.! We noticed the Club Intercontinental but at no time were we told about it, had to ask. Room has nice features and be sure to ask for a room with a city view. Night lights and cityscape in the early a.m. are must-sees!

Room Tip: Ask for a room with a view!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 26, 2012
Dear CanadiantravellerTO,

We thank you for your 4-star review of our property. We are delighted to hear that you have stayed with us 2 times in the past three months. We appreciate your warm feedback regarding our great location, in the heart of the city, as well as the helpfulness and the friendliness of our team members. Rest assured that your comments regarding the pricing of local calls and wireless internet, as well as your suggestion in regards to promoting our Club Lounge, your comments will be considered for future improvements. Finally, you are also absolutely right about the view of the city scape from our guestrooms, it is beautiful.

We look forward to welcoming you back again.

Sincerely,
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1,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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Scotland
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 19, 2012

My wife and I stayed here on a pre cruise night. We were well received and found the staff friendly and helpful. Breakfast was a little disorganised by the staff however we enjoyed our one night stay in a comfortable , spacious room.
Again there was a lack of organisation when our cases were to be uplifted and after being told to be ready for a 0800 collection they were still in our room at 1100!! Not inspiring

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 20, 2012
Dear BigAlScotland,

We thank you for sharing your comments following the night you spent at our hotel. We are delighted to hear that you enjoyed our spacious and comfortable guestrooms. However, we are at loss to understand how we would have missed on the service in regards with the luggage pick-up, as our bellmen are normally well prepared to service groups departing the hotel. We truly apologize for the inconveniences you experienced and we would appreciate learning more about this issue, in order to ensure a seamless service for our future guest. Also, your feedback regarding the staff friendliness and helpfulness will certainly be shared.

We look forward to seeing you again.

Sincerely,
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houston
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 18, 2012

Stayed here in early Spring. Very central location, easy to walk to the old town area w lots of shops and pubs. Also easy to get to the more central downtown location.
Hotel has nice facilities. It is a mix of owned condos / appts in the top of the building w hotel on the lower floors. Gives it a nice feeling for the local culture also.

Stayed March 2012, traveled as a couple
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BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 20, 2012
Dear Ktmoxie,

We thank you for sharing your comments following you last stay with us. We are glad to hear that you enjoyed our great location, at the gateway of downtown and Old Montreal, as well as our proximity with the restaurants, shopping and entertainment. Just so you know, our hotel does not include condos or apartments, but 357 guestrooms, located from the 10th to the 26th floor. We are glad to know that you felt comfortable and at home while visiting us.

We certainly look forward to your next stay.

Sincerely,
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PICKERING
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 14, 2012

Nice room, comfortable room with a very comfortable bed in a good location, a reasonable walk to downtown and the old city, great if you are attending a conference next door.
Parking is in a underground garage, which is short walk away within the complex, a little akward if you have lots of bags to carry, its not cheap but what you would expect downtown.
Bathrooms were very large, clean and nice.
no in room fridge, which was inconvenient if you are there for a longer stay...the mini bar is automated so i was affraid to touch anything and be charged for it, internet is extra as well.
It was a very good find for hotwire

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed November 14, 2012

I recently re-located to Montreal for business reasons and stayed at the InterContinental for 7 months. The management and staff went out of their way to make me feel at home, and they succeeded.
Particular kudos go out to Rosa and Julie at the front desk, and Gerry and Sandy at the concierge desk, Danny the bellman, not to forget Stéphane in the Spa/workout area.
The location of the hotel is absolutely perfect, nestled between Old Montreal and the downtown area.
I was truly sad to leave my home away from home.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 16, 2012
Dear LouisD123,

We thank you very much for your kind review of our property. It was a pleasure to have you stay here for the past months. We are glad to know that you enjoyed our great location, as well as the service you received from our team, who made you feel right at home.

We are looking forward to having you back in a near future.

Sincerely,
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Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 13, 2012

We stayed here 3 nights and it was a nice experience. Some hotel names bring a level of expectation and the Intercontinental is one where we would expect good quality - and were not disappointed. Rooms and atmosphere were nice, of course it was very dry which it seems central heating/airconditioning just doesn't solve. Breakfast was very nicely done. Unfortunately had no time to make use of the sport facilities, bu what I saw they looked very good as well.

The only negative thing I experienced was that due to my business being finished early, I wanted to check out a day early as well. I was then told I would have to pay a fee of CAD 100 - but if I left the room (it was around 12.30) in half an hour, it would only be CAD 50. Even if I did sign something when checking in which says this (in small print which no one really reads after a long trip and is just looking to go to bed), I believe it could have been handled with a little more flexibility - especially for a good Priority Club member.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 16, 2012
Dear Alan D,

We thank you for sending your feedback following your stay with us. We are glad to hear that our hotel and team met with your high expectations. We are delighted to know that you appreciated our comfortable guestrooms and our delicious breakfast. As for your comments regarding the early departure, the procedure will be seriously considered by our management for future improvements.

We look forward to having you back shortly.

Sincerely,
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Montreal, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed November 10, 2012

I am a intercontinental platinum Ambassador member and yet I have received very bad service and experience. I had issues with the reservation and the front desk staff is surely not professionally trained. Managers don’t call back. Breakfast is a 1 star hotel standard. Very disappointing and overpriced and won’t go again. Highly recommend the Westin across the street.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardChenevert, General Manager at InterContinental Montreal, responded to this review, November 13, 2012
Dear Fawaz S,

We thank you for sharing your comments with our team and we sincerely apologize for the service you received while staying in our property. We always strive to offer the best experience to our guests and we are really sorry to hear that our team did not live up to your expectations and to your membership level.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Montreal

Address: 360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier International
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Montreal
#27 Business Hotel in Montreal
#37 Romantic Hotel in Montreal
#37 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Montreal 4*
Number of rooms: 357
Official Description (provided by the hotel):
Bienvenue to the InterContinental Montréal! The hotel is ideally located at the gateway of Old Montreal and the downtown core, twenty minutes from Pierre Elliott Trudeau’s International Airport. Elegantly overlooking the international business area, connected to the Montréal Convention Centre and the underground city, the InterContinental Montréal is perfectly positioned for your next business trip. Minutes away from the Notre-Dame Basilica, the Pointe-à-Callière Montréal Museum of Archaeology and History and the Quartier des spectacles, the hotel also offers a great location for cultural getaways. Begin your day with a succulent buffet breakfast at our Osco! restaurant or exercise in our salted water pool. Upon your return in the evening, enjoy Provencal tapas and an absinthe cocktail at the Sarah B. bar, and benefit from stunning views of the city from your luxurious and spacious guestroom. From the moment you arrive to the moment you leave, you'll experience an authentic Montreal je ne sais quoi! ... more   less 
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Also Known As:
Intercontinental Montreal Hotel Montreal

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