This was our second visit in three months. Hotel location is perfect for exploring Montreal on foot. The staff are helpful and friendly. The TV remote was not working and it was replaced quickly. Just one bathrobe in the room and we requested a second one. As Ruby Ambassador club members we were surprised to pay for local calls and Internet. Free wifi everywhere else.! We noticed the Club Intercontinental but at no time were we told about it, had to ask. Room has nice features and be sure to ask for a room with a city view. Night lights and cityscape in the early a.m. are must-sees!