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All 170 Montreal hotels

Hotel Omni Mont-Royal: Traveler Reviews

4.0 of 5
1050 Sherbrooke St. W., Montreal, Quebec H3A 2R6, Canada
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Hotel Omni Mont-Royal
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81%
Ranked #33 of 170 hotels in Montreal
Most recent review
4 of 5 stars Reviewed December 25, 2012
shadi63 Vancouver, Canada
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699 reviews from our community

Traveler rating
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    86
    41
    18
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Families
89
 
Couples
238
 
Solo
60
 
Business
110
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“Great rooms, excellent service, mediocre food”
4 of 5 stars Reviewed December 25, 2012

The hotel had recently been renovated and the rooms are well appointed. I had a king room which was large with a divan and work station, very clean and comfortable. ordered room service twice and both times was disappointed with the food which was over-priced, over-cooked and mediocre plus not very warm. sign up for the select guest online which includes free beverage service in the morning and free wifi. check in/check out was a breeze. staff were friendly and helpful. located across from McGill University and close to shopping and lots of restaurant options.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shadi63 about Hotel Omni Mont-Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review
January 8, 2013
Thank you for sharing your experience at the Hotel Omni Mont-Royal on TripAdvisor. We are glad you had a great stay but regret that room service did not meet the bar set by other aspects of our hotel. We will be sure to share your comments with our food and beverage team and hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
“Great Service”
5 of 5 stars Reviewed December 17, 2012

I stayed at the Omni Mont-Royal for one night in November and had a wonderful experience. The staff, from the valet to the concierge to security, all provided extremely good service. The room was also beautiful Clean, large and comfortable. Location is also great - walking distance to any bars, restaurants and shopping you could possibly want. I also left an expensive personal item in the room after checking out and it was found by the cleaning staff, held by security and shipped back to me safely within a matter of a few weeks. Very thankful for this type of service as it is too rare these days! Highly recommend this hotel for anyone visiting Montreal.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michelle_Easton about Hotel Omni Mont-Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review
January 8, 2013
Thank you for your generous recommendation of the Hotel Omni Mont-Royal. It was our pleasure to be able to safely return your personal item. It would be a pleasure for us to have you as a guest again soon!
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Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Great for the money, great for the show”
4 of 5 stars Reviewed December 11, 2012

My wife and I bought a night at the Omni through Priceline for under $100. This was our second time at this hotel and it is certainly a bargain for the price. Its location in downtown Montreal is ideal for walking to shopping or in our case to and from the Bell Centre. Our room was very spacious and comfortable. Bathrooms are well appointed. The coffee shop in the lower level was under renovation but the temporary one was fine and had excellent coffee and croissants that morning. Check in and check out no problem with friendly and attentive service. The Omin has become a favorite of ours when we need a place to go in Montreal.

Room Tip: ask for a room facing the mountain
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Zamborgini about Hotel Omni Mont-Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review
January 8, 2013
We are delighted to be on your list of favorite hotels in Montreal. Thank you for sharing your kind words and we look forward to a future opportunity to serve you.
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1 review
1 helpful vote 1 helpful vote
“Very bad experience”
3 of 5 stars Reviewed December 10, 2012 via mobile

1-They charged me for internet access without telling me i had to pay for it...2-there's no parking but there's a valet service...which sucks because they scratched my car!!!! 3- if u want a breakfast you have to pay for it! (which even a motel offers for free) so they offer no service!! I hated my experience!! Look for another hotel there's much better...(coming from a Montrealer)! I have to admit that the hotel looks good and clean.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask trippy31 about Hotel Omni Mont-Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review
January 8, 2013
It was dismaying to read that you felt as if you were charged for items without advanced notice. Our wireless system does explain the charges upon your initial login but we will review the page to insure that cost is clearly explained. In addition, we do have a complimentary Select Guest program which entitles all members to complimentary wireless internet, free beverage delivery service with an option for inexpensive breakfast items, as well as many other valuable perks. This program is open to all guests. Thank you for allowing us to read about your frustrations and we hope that we will have a future chance to provide you with a great stay.
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California
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 43 cities Reviews in 43 cities
30 helpful votes 30 helpful votes
“Nickle and Dime”
3 of 5 stars Reviewed December 10, 2012

The hotel has been renovated nicely, large, attractive rooms with good views. Our maid was very helpful with getting us little things that we needed. Service was quite prompt. We appreciated the Select Guest beverage service and wifi. However, everything else was just bad.
We stayed at this hotel for three nights, with a one night break in the middle.
At check-in the first day, we had to pay $20 to be "upgraded" to a double bedded room. I ask you: which self respecting four star hotel charges extra for two double beds? The woman promised us a suite for our second stay, as the hotel was quite empty.
We arrived the second time and were told that the hotel does not upgrade people without a fee! They offered to upgrade us for $50, regardless of the fact that we had been promised an upgrade. Not only that, but they wanted an additional $50 for a fridge in the room! Water in the bathroom does come out cloudy, a little disconcerting.
The hotel's redone lobby offers virtually no seating area outside of the bar, which was very inconvenient. The gym floor, while large and well equipped, is extremely dated and is missing basics like televisions! The pool, much to our disappointment, was closed during our stay. We found the doormen to be absolutely useless, we were not even offered assistance with our luggage. People looking for a true luxury experience should look elsewhere. Montreal has much better options.

Room Tip: Ask for a high floor.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask yadin about Hotel Omni Mont-Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review
January 8, 2013
We regret to read about your experience at our hotel and apologize that there was not better follow up regarding the upgrade on your second stay. We will be sharing all of your comments with our Executive Team and hope that we will have a future opportunity to provide you with the great service our hotel is known for.
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Additional Information about Hotel Omni Mont-Royal

Also Known As:
Omni Montreal
Omni Mont Royal
Omni Hotel
Montreal Omni
Hotel Omni Mont Royal
Address: 1050 Sherbrooke St. W., Montreal, Quebec H3A 2R6, Canada
Phone Number:
Region: Canada > Quebec > Montreal
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotels in Montreal
#14 Luxury Hotels in Montreal
#20 Family Hotels in Montreal
#30 Business Hotels in Montreal
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A timeless emblem of the Montreal tourist landscape, the Hotel Omni Mont-Royal strives to give guests an unforgettable experience infused with an authentic flair, a modern ethos, and a blend of warmth, comfort and elegance. The newly transformed 299 guest rooms and suites are true retreats of serenity and relaxation with a residential feel. Elegant and graceful, the décor serves as a comfortable backdrop for both work and leisure. Known for its unparalleled customer service, the Hotel Omni Mont-Royal is rated four-star by Hébergement Québec and four-diamond by AAA/CAA. The Hotel offers a full service health club and an urban pool (seasonal Mid-May to Mid-October), sauna and whirl pool. Updated amenities at the hotel provide everything required for an enjoyable stay: Alice Bar, Le Petit Opus Café, and many versatile meeting rooms. Hotel Omni Mont-Royal lets its guests immerse themselves in the urban vibe of Montreal and nestle into the "feels like home" comfort of its newly renovated guestrooms. ... more   less 
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