This place is just the total package. The room was fantastic, the amenities perfect, the location ideal and the staff superb. The details are all taken care of, right down to the Erl Grey tea (instead of that orange crap dished out at most hotels). I arrived a bit early (2:30) and my room wasn't available so the hotel gave me a couple caesar's (doubles) on the house. When I got up to the room I was truly pleased at the cleanliness and upscale look. I do a ton of business travelling and this place is heaven for a business traveller. It's connected to a mall that has everything you'd need (including a really handy liqour stor).

I can't say enough about this place. For the business minded this is THE place to stay.

Overall, I can't say I was disappointed with this hotel. But definitely there some things which I was VERY surprised about with this one.

First the pros: Absolutely amazing location, can't be beat. The hotel is in the heart of the city with everything around you within pretty much walking distance. Below the hotel is a mall with a food court. You didn't even have to go outside to go shopping or get some food, it was all there. Of course if you chose to go outside there were many more options as well. Beds were very comfortable and the room itself was overall quite pleasant (except for the cons below). These are the big, big pluses of the hotel.

Now the cons: For a 3.5 star (per Priceline) I was appalled at the furniture in the room. It was in short - old and plenty used/scratched. I have never seen such old used furniture in a hotel of this calibre. Secondly, the hallways were very dark. Thirdly, and another absolute shocker, the washroom was very dark and not only that had lots of grime in the grout in between the wall tiles and some of the areas around the tub. As well it seemed as if the wall tiles in the tub area had been permanently marked by the water or something because they looked like they were in major need of sand blasting or something. Very bad condition of the wall tiles as well as the ground tiles which had cracks here and there. Parts of the washroom reminded me of something you'd find in a 1 star motel.

Overall, as mentioned, we enjoyed our stay at this hotel and I gave it a rating of 4 principally because of its location and connection to shopping/food but have to admit I could not believe some of the things I was saw in this hotel considering its class.

We booked the Hyatt through Hotwire for $85 including taxes, which was awesome. The location is absolutely perfect, right downtown, literally on top of a mall. Chinatown is just around the corner, and St. Catherine St. is also right there. As far as the hotel itself, friendly service, everything in perfect condition, comfortable beds, etc. The only thing i can think of that approaches a complaint is that it was kind of confusing to get to the lobby. We had gone to the mall first and had to search for a while to find the right elevator, then a little more to get to the reception desk from there. That's pretty minor though. Friendly staff, modern decor, comfy, spacious room, and GREAT location!

Our most recent trip to Montreal was just overnight for a festival & we stayed at the Hyatt. We had no problems checking in even though we arrived quite late. The hotel's location is wonderful, right outside the hotel is where quite a few events are held. Our festival wasn't but it was easy enough to find. The room was quite small with no real view to speak of but it was clean & very comfortable which is what matters since we weren't there for the hotel & did use priceline for a great price. We didn't make use of all the amenities the hotel offers since it was a short trip but would stay again!
The only annoyance we had was the elevator to get to the reception area. One very slow elevator ride not going very far when we would have loved to see some stairs. We didn't find another way in, maybe there was?