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“Not impressed.....” 3 of 5 stars
Review of Hyatt Regency Montreal

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Hyatt Regency Montreal
4.0 of 5 Hotel   |   1255 Jeanne Mance Street | PO Box 130, Montreal, Quebec H5B 1E5, Canada (Quartier des Spectacles)   |  
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Ranked #62 of 162 Hotels in Montreal
Ponte Vedra Beach, Florida
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Not impressed.....”
3 of 5 stars Reviewed September 1, 2013

We attended on Labor Day weekend, which is very busy here. The hotel is located in a mall complex and walking distance from Notre Dame Cathedral and China Town. The lobby and bar area is modern. Our room was on the fourth floor with a scenic view of the roof. The AC needed to be set at 67 degrees to keep it comfortable. Towels are thin. There are refrigerators and small safes in the rooms. Wifi is $9.95 extra per day normally, but they were having a promotion this weekend. Our 7am wake up never arrived, and when I complained, nothing was offered. This must be the norm, as it happened to a fried of ours also. Rooms need updating, and the corridor smells of cigarette smoke.

I asked to extend one day and the rate jumped 50%. Needless to say, we booked at the Travel lodge for $100 less, across the street....and they have a free breakfast and wifi!

We were here for a conference and need to mention that the food was not sufficient, they ran out of salmon at the buffet and guests had to wait 20 min, a hair was in my soup and the waiter responded, "it must ave been on the bowl", and speed/attentiveness of the waitstaff was lacking. The conference room was kept very hot, especially once dancing started.

Room Tip: Choose an even number so yo don't get the roof.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,357 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Kingston, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed August 31, 2013

Stayed during the Montreal Jazz Festival. Excellent location for the festival. Also walking distance to Old Montreal, the Latin Quarter, China Town. Hotel is located above a shopping mall.
Very close to some great eateries as well.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 31, 2013

Hyatt may not be a 5 star hotel chain but I certainly expected a lot more from this hotel. According to some reviews and the staff, the lobby was fairly recently renovated. There is a huge bar that opens up to the lobby...odd placement but it was quite modern and it looked like a nice place to have a drink. The hotel, however, should have spent a lot of the money on the elevators and room upgrades. Once you get on the elevator to go up to your room, you can truly see how old this hotel is. The elevators are loud, shaky and very hot compared to the rest of the hotel. The corridors are desinged in a very 80s/90s hotel style and the rooms are pretty average. Our room's coffee maker and fridge didn't work properly and since we had a little baby with us, it was pretty frustrating keeping milk and baby food fresh. Thankfully the staff at the Starbucks across the street were super nice and were able to give us hot water every morning for baby oatmeal.

The hotel is also very oddly placed...you have to take an elevator to the sixth floor to get to the lobby, and then of course another elevator to your room.

One positive (although didn't use it myself) seemed to be the pool. It was pretty popular with all guests.

Unless you're going to the Art Gallery across the hotel, I would recommend steering away from this hotel. For the price, it's simply note good enough. Stay in Old Montreal, where smaller hotels will pay more attention to your stay.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 30, 2013

Stayed here for 3 nights and I have to say Bianca at the front desk was outstanding, room was basic really needs some updates, not alot to choose from at bar/restaurant @ night but if you have club pass Olga just made our stay. Hotel is easy walk to anywhere.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

We stayed here as a family and having just stepped off a twelve hour train journey we very grateful for the help and cheerful welcome of all the staff we met.

The hotel boasts about its award winning refurbishment but I think ours was still in line for an upgrade. It was a nice enough room but it was looking tired with wet damage on the bathroom door and rusty hinges.

The bar area is a bit odd with its 70s design but drinks were fine and our late night supper was very good.

Very well positioned for walking to most central Montreal attractions, even the old port is only 15 minutes away so this was a good base for our city break here.

However the most important aspect of this hotel is the staff. The epitome of their service for my family was retrieving my sons teddy bear after we had left town and sending it on to us.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed August 25, 2013

Pretty standard Hyatt Regency-level property. Arrived mid-morning and was pleased to be immediately checked in to a better-view room on a high floor,which may or may not have been because I'm Diamond. Room was fine. More like good, but with an hour, a bottle of wallpaper glue, and some scratch cover I could have made it better. Hardly a comment restricted to them, but why hotels never seem to have somebody constantly making the handyman rounds doing that sort of thing is beyond me.

The Regency Club is a great, large space with a business alcove that is not used to it's potential. Nothing wrong so much as opportunities missed. Hours are really short as described in prior posts and limited beverages during the day. The evening presentation looked great but tasted quite average. There did not appear to be a separate dessert set up but we didn't make it back in time to know.

Breakfast was a sort of a mass-feeding buffet only open at breakfast. Busy but no complaints about food quality. Maybe the best of both worlds in that you get a hot breakfast and a club.

This hotel seems to be more or less built on top of a mall. Don't know how you would fix that, but as noted by others I didn't find a good direct access, and the routes I found involved stairs. After a minor knee sprain outside I became more empathetic for mobility impaired guests.

Room Tip: Downtown Montreal may now be accessed from the airport by express Bus Route 747. Stop 7 is at the c...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Islip, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 25, 2013

Great location. I stayed one night and was able to check-in at noon. Not sure if it helped that I'm a Hyatt platinum member, but that was huge being able to get into the room early.

Amazing view of the city from my 12th floor room.

The rooms are clean, but clearly outdated. Shower pressure not up to speed. Comfortable beds, but pillows and linens could use an upgrade. Basically nothing special about the room and you'd expect something a little special for a room that goes for $200+ a night.

Overall, a decent hotel, but I wouldn't automatically return on my next visit to Montreal.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Montreal

Address: 1255 Jeanne Mance Street | PO Box 130, Montreal, Quebec H5B 1E5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Montreal
#49 Business Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Montreal 4*
Number of rooms: 605
Official Description (provided by the hotel):
Few Montreal hotels offer direct underground access to the Montreal Convention Centre, the Metro and the Contemporary Museum of Art. Our Montreal hotel is also within walking distance of Old Montreal, Chinatown and the trendiest restaurants. Our hotel features 605 handsomely appointed guest rooms and suites with spectacular views of our dynamic city. ... more   less 
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Also Known As:
Hyatt Regency Montreal Hotel Montreal
Hyatt Montreal
Montreal Hyatt Regency

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