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“The best Montreal Jazz Festival hotel” 5 of 5 stars
Review of Hyatt Regency Montreal

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Hyatt Regency Montreal
4.0 of 5 Hotel   |   1255 Jeanne Mance Street | PO Box 130, Montreal, Quebec H5B 1E5, Canada (Quartier des Spectacles)   |  
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Ranked #64 of 162 Hotels in Montreal
Salt Lake City, Utah
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“The best Montreal Jazz Festival hotel”
5 of 5 stars Reviewed July 8, 2013

I stayed at the Hyatt Montreal for 3 nights at the end of June to attend Jazz fest. I couldn't be happier with my choice. After taking 2 flights including a red-eye to get there, I thought my room wouldn't be ready so early in the day. Bianca at reception immediately checked me in. The front desk was very welcoming and made me feel like a valued customer. My room was exactly what I asked for - smoking room with a view of the festival grounds. There was also a purifier in the room which was a nice touch. I booked my room at Hyatt.com, but also called the hotel to confirm room type and amenities.

My window overlooked the Place des Arts so I was always able to see everything going on outside. The room was the perfect size and had a coffee machine and mini fridge. The bed was super comfy. Could there be room for improvement? Sure, but I wasn't focused on insignificant details. What I care about is being welcomed, treated respectfully and having a great time. That is exactly what I got.

I frequented the hotel bar in the evenings and this was the place to be. There is also an outdoor area for watching the shows or having a drink. The staff was so nice and fun, especially my bartender Matthew who made the best bloody caesars in Montreal! The hotel was full of musicians and fans alike, and everyone was having a great time in the lounge.

The hotel is connected to a shopping mall with plenty of stores, cafes and a food court. The hotel was right in the middle of the festivities. The metro was directly in front of the hotel, so it is very easy to get around the city. There is also a bus from the airport that drops you off 1 block from the hotel (3 minute walk).

I plan on going back to Montreal and will definitely stay at the Hyatt. I can't imagine staying anywhere else during jazz fest.

Room Tip: Room 408 is a smoking room, with a purifier.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
Sherbrooke, Québec
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 8, 2013

Location is great, lobby is great and recently renovated... but the rooms are SO small and boring. The rooms are in great need of renovations. I had asked for two double beds and what we got were a bit larger than twin beds. The bathroom was dirty and had mold around the tub. Very disapointing, I will not stay there again and I stay in Montreal on average 12 nights a year.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Boxborough, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 8, 2013

I spent 4 days in this hotel and I have to agree the location is great but very thing else was horrible, except for the pool, which I beleive . The rooms are substandard, the air condition vent was moldy, the ceiling was falling off and the lamps were sparking fire sparkles when my kids went to run it on. Housekeeping did a poor job, the dust in the room was unbearable. i had such bad back pain from the matress, the beds are worn. For the price we paid we deserved a good night sleep. Because the hotel has a great location they are taking advantage of people, charging high prices and providing sub standard serivce, I definately will not stay here again.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
4 of 5 stars Reviewed July 7, 2013

Although very disappointed that my Feb reservation was paid in full by May 5 resulted with hotel room Not facing festival area, the room was very clean and it is a great location to enjoy jazz Fest. Easy walk to Chinatown and Old Montreal to Cathedral Notre Dame. It amazed me to NOT see police visible in jazz fest crowd- real safe around hotel and general area. They need to add more lighting in room-too dark. Their terrace was convenient for watching Festival stage performances, except more seating should be made avail for hotel guests. The easy access to underground mall with food court and with shops and grocery store made this trip convenient. When I asked concierge where to get taxi she said go outside and stand outside garage. Her info was unclear and not at all what it was. Luckily another person explained it clearly. The fire alarm sounded at 5 am- orderly - BUT hotel should have made announcement in English Also- all signs in halls are in both French and English . Not consistent...??? Letter to guests about false alarm later in day was appreciated. Overall, a good visit.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chattanooga, Tennessee
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 6, 2013

I liked this hotel. The room was very nice and the beds comfortable. It had a great indoor pool that I enjoyed everyday of my stay and the staff was always very nice and helpful. Our view overlooked the main stage of the festival and the hotel also has a deck outside you can sit and hear the music and have drinks without having to be in the crowd below. Also, most of the musicians stay there and if you go the the bar after hours you just might get to meet your favorite band. We will be back...hopefully next year!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2013

For the price, it's unacceptable to charge for WIFI.

Perfect location. The pool is nice. Very clean hotel. Nice food court and food around the area. Chinatown is nearby for cheaper food. Walking distance to Old Montreal and shopping.

coffee in the room has no sugar and creamer? - small matter, but shouldn't be overlooked.

Parking across is $18 overnight no in/out. I paid for valet $32 - much more secure with in/out access.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 5, 2013

This Hyatt is in a location that can't be beat. It's right at Quartier des Spectacles, and the Place des Arts metro station. It's attached to Place Desjardin, an underground mall with a good selection of foods in the food court.

Our double/double room on the 12th floor was average and nothing spectacular. The bathroom was small and had a very strange configuration. The hotel staff is friendly and helpful. The cocktail bar is very nice and the outside area contiguous to the pool was perfect for watching the performers at FrancoFollies.

The worst part of the hotel, besides no free wifi, is the fact that you have to take two elevators into and out of the hotel every time you go out. It makes no sense.

Montreal is wonderful and you can often get a good rate for this property on Hotwire or other services.

Room Tip: Ask for a room near the elevator or you'll be walking the loooong hallways.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hyatt Regency Montreal

Address: 1255 Jeanne Mance Street | PO Box 130, Montreal, Quebec H5B 1E5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Montreal
#51 Business Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Montreal 4*
Number of rooms: 605
Official Description (provided by the hotel):
Few Montreal hotels offer direct underground access to the Montreal Convention Centre, the Metro and the Contemporary Museum of Art. Our Montreal hotel is also within walking distance of Old Montreal, Chinatown and the trendiest restaurants. Our hotel features 605 handsomely appointed guest rooms and suites with spectacular views of our dynamic city. ... more   less 
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Also Known As:
Hyatt Regency Montreal Hotel Montreal
Hyatt Montreal
Montreal Hyatt Regency

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