After flying from DC to Albany, driving from Albany to Montreal, arrived in the hotel at 5PM- we were told the room was not ready yet. Their official check-in time is 4PM, already one of the latest check-ins in any hotels, but at 5PM, room not ready yet?! Brushed that off since we had a great time driving from Albany, the man at the front desk said he would let us know when the room is ready, if we'd like to wait at the lobby/lounge or he'd call our cellphone if we decide to walk around the city, we opted the lobby to have some drinks. After an hour, no word from the front desk, we went to the front desk to inquire about the room, a different man was there and indeed the room was now ready, the first man forgot about us! Not a good start.
The gentleman working the lounge, who took our drink orders was excellent and friendly though, I'm assuming he works in the restaurant.
The room was very nice and clean, it did look like it was recently refurbished. Later in the evening while taking a shower, we noticed the mold and mildew on the shower tiles, obviously have been there for some time, curious if it would be cleaned for the 4 days we stayed, it was not cleaned, it remained there for the whole time we were there. Would've been great if the tiles were actually cleaned while we were waiting during check-in! Have noticed that the sink does not fit the vanity also, the work in the bathroom is inferior compared to the room itself.
We had good comfortable sleep on the weekend, but on Monday and Tuesday mornings we were woken up by construction outside, definitely check if construction is still going on if you plan on staying here. The terrace was closed because of this also.
There were two black gentlemen working the front door/valet who were very nice and friendly. The rest of the hotel staff were average to cold. We did try the attached restaurant and received great friendly service, and the food were good also. Overnight valet parking was $35.
Would we stay here again? Will probably try other hotels first, there are so many to choose from. We stayed in another hotel not far from here the last time we were in Montreal and we enjoyed that stay much better.