We recently stayed at L'institut with out teenaged daughter. The hotel is ideally located for shopping, sightseeing and several good restaurants are within walking distance. It is very clean and the staff is very friendly and professional. It is a great choice and it is fun to see the staff in training. We were checked in by a student who had 6 other students (and perhaps an instructor) looking over her shoulder. The hotel is on busy saint laurent, but you do not hear the traffic noise in the room. Overall, the experience was fun and I would have no hesitation in recommending the hotel to friends.
A few small negatives: the staff does not seem really empowered to deal with problematic situations. The door to our bathroom was difficult to close and almost impossible to open without one person pushing on each side. We called reception almost on checking-in to request that the door be repaired, and the clerk, in a professional manner, advised us that no one was available but that she would advise morning staff. We reported the problem, which did bother us, 3 times with no resolution.
Breakfast was included in the price of the room and is lovely, however, we were served the exact same buffet for 4 consecutive mornings. A little variety may have been nice.
You should also be aware that at this hotel, a child is only free in parents room until the age of 13. I booked online and expected our daughter to be able to stay with us for the price of the room, however, we were charged 20 $ extra per night. It would have been nice to know!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are happy you have enjoyed our stay with us! We are sorry we could not fix the sliding bathroom door earlier during your stay and could not offer you an alternative room. One of our mission is to give tools to the students so thay can resolve problem themself. Your feedback is important for us and we will put more efforts in training them to give the best experience as possible to our guests.
As for the extra person over 12 years old, we do ask for an aditionnal $20, since breakfast is included for every guest.
We truly hope to welcome you again!
Rooms division manager
514-282-5120 ext. 4249
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.