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“Great Location” 3 of 5 stars
Review of BEST WESTERN PLUS Montreal Downtown-Hotel Europa

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BEST WESTERN PLUS Montreal Downtown-Hotel Europa
3.0 of 5 Hotel   |   1240 Drummond St, Montreal, Quebec H3G 1V7, Canada (Ville-Marie)   |  
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Ranked #64 of 163 Hotels in Montreal
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Toronto, Canada
1 review
4 of 5 stars Reviewed May 27, 2013

DO NOT GET ROOM WITH THE TINY BATHROOM! We are both not big but could not sit on the toilet properly. You either had to straddle it or sit SIDEWAYS.
Hotel too full to get moved until next night. It is worth it to pay more for larger facilities.
Room was kept very clean. This was our 3rd visit to this hotel and had had no problems before..
Wonderful location. Cora restaurant attached to the hotel is great open 6-3. Had to wait to get in but wait was not too long and food excellent. Plus there was another new hotel restaurant opened in hotel itself was ok but we only had pizza. Open 11-11 except Sunday. Parking is now $15.00 per day, in/out privileges on Stanley Street.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver BC
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 26, 2013

This hotel is well situated in downtown Montreal; it is clean and the staff are friendly. But overall I am not impressed. Maybe I am just picky but I have problems with the following: 1) not possible to open windows, so you are stuck with (noisy) recirculated air; 2) no recycling in sight 3) every time I have gone past the restaurant there has been a long line-up of people waiting to get in. This is not my idea of eating out so I haven't even tried to go there.

There are a lot of young people hanging around outside - not sure why but they don't seem to be tourists. They don't seem friendly either.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
4 of 5 stars Reviewed May 23, 2013

This hotel is clean, the staff are friendly, and it is very close to all of the shopping and restaurants. It is perfect for a one or two night stay (the rooms are a little small). The price was excellent compared to other places in the same area. I loved how the rooms had hardwood flooring. The restaurant attached to the hotel seems nice - we didn't eat/drink there but it had a fun atmosphere.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
119 reviews 119 reviews
36 hotel reviews
Reviews in 66 cities Reviews in 66 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 23, 2013

We stayed here as part of a road trip because my husband is a Best Western card holder.
No breakfast, so expensive to my mind.
Room - small by North American standards (but huge in comparison to some European hotel rooms I've stayed in!), but one of the larger small rooms (knew it was a small room on booking, but it was only for one night). The bathroom was cosy/cramped depending on your viewpoint - amazed that they got a bath with shower, a toilet and a sink in there.
The bed was comfortable and the room clean, with hard surface flooring (I prefer this to carpets).
Lobby/reception impersonal and staff cool and (semi) professional (no acknowledgement of guests waiting at Reception desk when staff on the 'phone - not just me).
Wouldn't stay again nor really recommend this to a friend. Nothing wrong, but nothing special either.
Tip : the undercover parking is cheaper and about 2 minutes walk from the hotel - pre pay at hotel to get a discount. The outside ground parking is more expensive (why? it is looks like a bomb site and has no security fence around it) but is opposite the hotel.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BWplusEuropa, Guest Relations Manager at BEST WESTERN PLUS Montreal Downtown-Hotel Europa, responded to this review, June 1, 2013
Dear sdsw12,

We thank you for taking some time out of your schedule to write us a review. We try our best in offereing the best customer service for all our guests. We will use guest reviews such as yours to see where we may improuve our customer service and correct ourselves.

We hope that you understand that the parking lots in the downtown areas are independently owned and has no affiliations with the hotels in the same area. Even tho it is a 2 minutes walk back to the hotel, we usually suggest the interior parking for the best convenience, value and most importantly the safety for the guests belongings.

In hopes that you would give us a chance to better welcome you in the future, please accept our kindest regards.

Simon P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013

My wife and I spent a weekend in Montreal for the first time. We chose Best Western as we have always stayed at one whenever we travel. We picked the BW Hotel Europa due to it's location.
First I must say that our stay at this hotel was enjoyable. The location was perfect. The room, was a nice size, very clean, hardwood floors, comfortable bed. The bathroom however was a little smaller than expected but it was clean (most important!). The staff at the front desk was courteous and friendly. If there was one negative, the windows faced an internal courtyard so there was absolutely no view except for the rooms on the opposite side. But since we spent such little time in the room anyway, this was easily overlooked.
But....and this is the public awareness part. On the 2nd night of our stay, our car window was smashed and someone went through the inside of our car. Fortunately since I do not keep anything valuable in the car, nothing was stolen. We found our car this way on the morning that we were leaving for our trip home. We had parked in a public parking lot across from the hotel. This parking lot charged $25 per night and it had a Best Western sign clearly displayed, which is why we chose to park there. Long nightmare short, we made it back to Toronto with a broken taped up window. However, please be aware, neither the hotel or Best Western corporate will step up to assist you in anyway. You are on your own to absorb all costs. Despite contacting the hotel and Best Western corporate, they distanced themselves from any accountability. We were told by a local that cars with out of town plates are targeted in this area. So please be aware of this if you chose this hotel.

Room Tip: Room 304 faces an internal courtyard/roof. No view.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWplusEuropa, Guest Relations Manager at BEST WESTERN PLUS Montreal Downtown-Hotel Europa, responded to this review, June 1, 2013
Dear Conkersdvb,

Thank you for taking some time out of your schedule to write us a review. We are sorry to learn about the incident for your car. It is with regret that we can not assume any responsability as the parking is independently owned by a different owner and has no affiliation with the hotel. However, we do feel that it is at least our duty to assist you in this matter. We would like to welcome you back with us on your next visit to Montreal. Please call us on your next reservation and we will work something.

In hopes of welcoming you back with us, please accept our kindest regards,

Simon P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Montreal Downtown-Hotel Europa

Address: 1240 Drummond St, Montreal, Quebec H3G 1V7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #64 of 163 Hotels in Montreal
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Montreal Downtown-Hotel Europa 3*
Number of rooms: 196
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Also Known As:
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western

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