My stay at the Best Western-Downtown Montreal-Hotel Europa was really tainted by my check-in experience. I had purchased my night stay through Expedia with the intention of going with my wife and child, but they fell ill. So a friend came with me and we needed two beds instead of one king bed. The lady at the front said no problem, there were plenty of rooms. She was having some trouble and then had to consult with the manager. It took a five minute consult, which it seemed that the manager took a rather long look at all my documents including my Ontario ID. It just felt way too long for what seemed a straight forward transaction. The delightful young lady came back and told me that now to change rooms was going to cost $20 extra. Manager said so. I felt the look at my ID was looked at a little too long and I said that and the lady kind of laughed awkwardly but did not deny my not too shrouded assertion. She then needed help again from the other counter person who said to comp the change and then she told him the manager had said twenty extra. Clearly he was unimpressed and voiced his displeasure with the decision. He apologized right away for "the big man's decision". I understand that I changed the original agreement, but given the circumstances of my sick wife and there being lots of rooms available, I think that the change should have been granted. It leaves such a sour taste in a patron's mouth, as you can see.
Then parking was another $20, which the hotel seemed an unwillingness to take any responsibility for. Yet their logo was on the parking lot, not exactly confidence inspiring. The location of the hotel is less than a kilometer from the Bell Centre, which is ideal if you are catching a game or a concert there. However, the heavy concentration of strip clubs, erotic massage places makes this Best Western not ideal for families. There's just so many of them, you could not miss them. It's a heavy party area by all accounts, so families may not want to stay there because of the noise.
The room was clean for the most part, though there was toilet cleaner at the base of the toilet. The shower was less than impressive, I had the shower at its hottest and it was warm but not hot. Leaving only one small bar of soap with a room with two beds for the shower seems on the cheap side. Especially when I paid an extra $20 for the extra bed! Maybe I being a bit harsh on the Best-Western, but these things still happened. I just felt so nickeled and dimed for my room that it was very difficult to overlook these faults. I would suggest looking elsewhere for a place in Montreal unless you are solely going to a Habs game with friends, not a young family.
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- Also Known As:
- Best Western Hotel Montreal
- Best Western Montreal
- Montreal Best Western