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“Stylish, beautiful, memorable room” 4 of 5 stars
Review of Loft Hotel

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Loft Hotel
3.0 of 5 Hotel   |   334-336 Terasse St Denis, Montreal, Quebec H2X 1C8, Canada (Ville-Marie)   |  
Hotel amenities
Ranked #88 of 164 Hotels in Montreal
New York City, New York
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
“Stylish, beautiful, memorable room”
4 of 5 stars Reviewed September 29, 2012

The reviews of this hotel seem mixed, but we were very happy to have stayed here. We were put in a room on the 2nd floor at first, which had a problem with lack of heat. But they efficiently moved us to a room on the 4th floor. It did not have a kitchen, but it was even more beautiful - and the largest we have stayed in anywhere. It had a sense of style and glamor which brought a satisfied smile to our faces when we walked past cookie-cutter hotels downtown.

We were also very happy with the location, in the Quartier Latin beside a strip of interesting restaurants. It is a quick walk to either Sherbrooke metro station or the Main bus terminal , and if you ride the express 747 bus from the airport it is about a 300 yard walk from the terminal. The most characterful areas of Montreal are close - rue St Denis, rue St Laurent, the Plateau.
Housekeeping is a little erratic - replacement shampoo may not appear, surfaces may not be wiped. But we had no problems with noise. There is no food service, but there is a street full of places just outside, Overall, we had a unique, glamorous experience with the stunning room and we would not hesitate to stay here again.

Room Tip: We found the 4th floor was good - it is the entry floor and a remarkable old elevator goes DOWN from...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    17
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bancroft, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 8, 2012

While we found the physical hotel to be interesting and unique with great potential, the positives were outweighed by the negatives. These issues were passed on to the staff and to the manager (Manon), who was contacted with our list of problems. He was also contacted by email and did not respond.
1) Our loft unit was unit 201, and we were told that this unit was recently renovated. The renovation was clearly incomplete. Our bathroom door actually fell off, and as it contains glass, could have resulted in serious injury. The baseboards are incomplete and the room has a stark empty feel - no art on the walls etc. The example picture on the internet shows a room with nice lighting but our room had only basic dim lighting.
2) There was an event Saturday night, and there were people loading equipment on the loading dock between 3-5:00AM, making it impossible for us to sleep. There should be a policy of no loading at that time of night. This is totally unacceptable.
3) The fridge makes a clunking sound as if an animal is trapped inside.
4) The drain in the bathroom was completely plugged with hair. We had to go digging to get any drainage happening.
5) Room cleaning was poor. Our bed was only made on one occasion and cleaning was haphazard.
6) The hotel is in a sketchy area of Montreal, with needles and condoms scattered outside the back doors which one exits through into an alley which leads to parking. This is no fault of the hotel itself, but should be mentioned.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 24, 2012

If all you are looking for is a gorgeous room, that is all you will get at Loft Hotel. True to name, the rooms are loft-like, with kitchenettes. Bed linens were luxurious and bed was very comfortable. But that's where the good review ends. The "Hotel" is at the end of a weird street and "Reception" is manned by 1-2 people who are not very welcoming nor helpful. They could not answer a single question (about parking in Old Quebec) nor could they offer any suggestions for this out-of-town visitor. Parking, which is advertised as an additional $20 is around the corner. When the attendant is AWOL, I had to drive back to the hotel and ask them to come around to open the garage, which is privately operated. I was told that because it was after 6pm, the attendant went home for the night and I will have to discuss the price for the overnight stay with him when I retrieve my car. The freight elevator is self-operated, which means that you lift the grated door when the elevator arrives, enter the cage, lower the grate and then you must hold the Up or Down button until you arrive at your destination. You then once again, raise the grate, exit and re-lower the grate. The hallways are creepy - cement without a single welcoming sign or piece of furniture. The ONLY amenity this hotel offers is breakfast which makes the Holiday Inn coffee and prepackaged danish look lavish. There are no other amenities offered by the hotel at all. I was amazed that Reception permitted the man who was delivering food we had ordered to come directly to our room. I think for security purposes they should have at least called up to our room to make sure that we did, in fact, order food. The neighborhood is grimy, a throwback to NY's East Village in the 60's. This is more of an apartment than a hotel. For long stays this may work, but as a tourist, I would prefer to pay the same price and have some amenities - such as desk and other staff that smile and say good morning. Although other reviewers complained of noise and loud parties, we had a very quiet night. In short, I would NEVER stay here again.

Room Tip: if you must stay ask for a room that is accessed by the "new" elevator. I hear that thos...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2012

I have traveled much in my life. I was a surgeon and attended many conferences and experienced many hotels in many countries.

I highly recommend this hotel because the rooms are excellent. very large, well appointed, and well kept.

The staff are very friendly and helpful, and most speak English.

It is located near many places of interest in Montreal, it has an excellent location.

I have read the negative reviews from other travelers and find their comments without proper justification. Do some travelers do nothing but complain? I tell serious travelers to pay attention to the positive reviews and critically see if the negative reviews follow any pattern of service or quality issue, or are just single unique complaints. Single unique complaints tend to be issues of that person rather than the hotel. That's my opinion anyways.

Keep in mind.......this hotel has huge rooms, good quality appliances for families that wish to spend some time in the room, and is not part of any international hotel chains. It provides the traveler with excellent accommodations that are flexible in nature, excellent location, comfortable beds and surroundings and helpful and friendly staff. All done at a fair price.

This review has been written by a guest that has no link or affiliation with this hotel, just a very satisfied customer. I only write this in case some reader thinks this is some review conducted by some person associated with the hotel. I am an independent traveler that attended with his wife for a nice trip to Montreal for her birthday.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loft Hotel M, Guest Relations Manager at Loft Hotel, responded to this review, July 21, 2012
Well, we should be thanking you for taking the time to let us know that we're doing a great job.
Although for us at the Loft Hotel, it hardly feels like a job....it`s more of an exchange. We love the people business and love offering service that is memorable. In turn, we have great relationships with our guests and enjoy seeing them come back.
We hope that will be the case for you! Please come visite us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lausanne
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 18, 2012

The loft offers gorgeous rooms that are relatively affordable. However, the service is absolutely appalling and condescending. I travel 200 days/year and I have never had such a bad experience in a hotel.

Here's something they don't tell you before you book: a whole 50% of the revenues of this hotel come from events (e.g. wedding parties, etc.) held in large reception halls alongside with the rooms. Ironically, they specify in the agreement when you book a room that you’re not allowed to have more than 2 guests in your room; but they’ll gladly rent the room next to yours to 100 people bent on partying all night.

Here’s my experience with The Loft: I booked a room for 2 nights for a total of CND 650. The first night was all right (although we left a bit late in the morning and they didn’t bother to clean up the room – we had to ask them when we got back later that night). The second was awful: there was a party the floor below and we couldn’t sleep: the music was incredibly loud, the walls were shaking and drunken people were stumbling all over the place, yelling and being generally obnoxious. I complained and they finally offered to move us to a basement window-less room with no air conditioning (it was 30C / 86F that day). We slept a few hours and went back to our room. When I checked out, I asked for a discount (since we couldn’t sleep, they hadn’t told us about the party and we had to move in the middle of the night to a basement room without air conditioning). The condescending clerk refused to give a discount and basically told me to get lost. They even refused to keep our bags for the day.

Never, never again will I stay at the Loft. You shouldn’t either. Go to Opus on Sherbrooke or the ITHC just 2 blocks north of the loft on St-Denis: fantastic service, great rooms and you won’t be treated like you’re a worthless piece of nothing once they’ve got your credit card details.

Room Tip: just don't go there.
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loft Hotel M, Public Relations Manager at Loft Hotel, responded to this review, July 21, 2012
We were very surprised to hear about your stay at the Loft Hotel Montreal.
In view of some of the other comments on Trip Advisor, it hardly seems like the same Hotel.
As a small hotel, we tend to offer amazing service and most of our clients benefit from a very personal experience.
Although true that we have meeting and events spaces, I wonder where you got information on the revenues that it generates. When renting roooms for events, we tend to also rent bedrooms close to the event.
From what I can tell, you were situated too close to the event and for that we truly appologise. I`m uncertain as to why you weren't given a rebate; could it be that you had booked through a 3rd party? That would explain why we weren't able to give you a rebate.
At the Loft Hotel, we strive to go beyond and I`m afraid in your case we came up short.
Again, our appologies for a less than wonderful experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 24, 2012

The Loft offers huge loft style rooms - I would say the largest I've ever had the pleasure to stay in. However for all it's bigness the bathroom was tiny and poorly laid out. The bathroom was also in a state of disrepair with missing towel racks, patched holes and in need of paint. I thought I was back home in one of my unfinished reno jobs.

I don't think I'll be back to the Loft unless I need to squeeze 6 or more people into 1 room

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 14, 2012

I left my iPhone in my room one day when I decided to go out exploring in Montreal and it was not there when I returned to my room later in the day! I complained to both the woman at the front desk as well as the manager and they said incredibly condescedingly that I must of been mistaken and lost it while I was walking around. The receptionist especially was incredibly rude. This is certainly not true because I had left it charging. I am appalled with this "Hotel" and their service! and extremely so that the cleaning staff or staff in general would have the audacity to STEAL from their customers! I am telling everybody I know to NOT STAY HERE!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Loft Hotel, responded to this review, July 8, 2012
We are very disturbed when guests are unnable to locate lost items. We can assure you that our staff is very reliable and regularly report forgotten items in guest rooms once guest have left.

We also encourage guest to not leave valuable or important items unattended in the room, this for both your and our staff's protection.

We are saddened that your stay with us was tarred by this incident.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loft Hotel

Address: 334-336 Terasse St Denis, Montreal, Quebec H2X 1C8, Canada
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #88 of 164 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Loft Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more   less 
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