While we found the physical hotel to be interesting and unique with great potential, the positives were outweighed by the negatives. These issues were passed on to the staff and to the manager (Manon), who was contacted with our list of problems. He was also contacted by email and did not respond.
1) Our loft unit was unit 201, and we were told that this unit was recently renovated. The renovation was clearly incomplete. Our bathroom door actually fell off, and as it contains glass, could have resulted in serious injury. The baseboards are incomplete and the room has a stark empty feel - no art on the walls etc. The example picture on the internet shows a room with nice lighting but our room had only basic dim lighting.
2) There was an event Saturday night, and there were people loading equipment on the loading dock between 3-5:00AM, making it impossible for us to sleep. There should be a policy of no loading at that time of night. This is totally unacceptable.
3) The fridge makes a clunking sound as if an animal is trapped inside.
4) The drain in the bathroom was completely plugged with hair. We had to go digging to get any drainage happening.
5) Room cleaning was poor. Our bed was only made on one occasion and cleaning was haphazard.
6) The hotel is in a sketchy area of Montreal, with needles and condoms scattered outside the back doors which one exits through into an alley which leads to parking. This is no fault of the hotel itself, but should be mentioned.
- Official Description (provided by the hotel):
- More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more less
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