The loft offers gorgeous rooms that are relatively affordable. However, the service is absolutely appalling and condescending. I travel 200 days/year and I have never had such a bad experience in a hotel.
Here's something they don't tell you before you book: a whole 50% of the revenues of this hotel come from events (e.g. wedding parties, etc.) held in large reception halls alongside with the rooms. Ironically, they specify in the agreement when you book a room that you’re not allowed to have more than 2 guests in your room; but they’ll gladly rent the room next to yours to 100 people bent on partying all night.
Here’s my experience with The Loft: I booked a room for 2 nights for a total of CND 650. The first night was all right (although we left a bit late in the morning and they didn’t bother to clean up the room – we had to ask them when we got back later that night). The second was awful: there was a party the floor below and we couldn’t sleep: the music was incredibly loud, the walls were shaking and drunken people were stumbling all over the place, yelling and being generally obnoxious. I complained and they finally offered to move us to a basement window-less room with no air conditioning (it was 30C / 86F that day). We slept a few hours and went back to our room. When I checked out, I asked for a discount (since we couldn’t sleep, they hadn’t told us about the party and we had to move in the middle of the night to a basement room without air conditioning). The condescending clerk refused to give a discount and basically told me to get lost. They even refused to keep our bags for the day.
Never, never again will I stay at the Loft. You shouldn’t either. Go to Opus on Sherbrooke or the ITHC just 2 blocks north of the loft on St-Denis: fantastic service, great rooms and you won’t be treated like you’re a worthless piece of nothing once they’ve got your credit card details.
- Official Description (provided by the hotel):
- More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more less
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