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“Impressive!” 5 of 5 stars
Review of Ritz-Carlton Montreal

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Ritz-Carlton Montreal
5.0 of 5 Hotel   |   1228 Sherbrooke West, Montreal, Quebec H3G 1H6, Canada (Ville-Marie)   |  
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Ranked #1 of 170 hotels in Montreal
Toronto, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Impressive!”
5 of 5 stars Reviewed August 31, 2013

The Ritz Carlton in Montreal is easily the best in the city, maybe the best hotel where I have stayed in Canada and the US. It is located on Sherbrooke St near high end department stores, galleries and the city's best restaurants. Its a short cab ride to old Montreal. Newly renovated in 2012 so the rooms were very crisp and fresh (my room had an amazing bathroom with a Japanese ToTo toilet, a deep bathtub and Bulgari White Tea toiletries). Service is top notch and guests are appreciated. We were there for New Years Eve and we did not have a reservation for their popular New Years party but the concierge went out of their way to get us a table. I was very impressed and now I am a Ritz Carlton regular.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2013

Went to Montreal for 3 nights with my husband and daughter. Booked the larger room with double beds (rm 517). Room was perfect, very clean, simply decorated/modern....huge flatscreen and another smaller flatscreen in front of tub....2 full length mirrors (1 in bathroom behind door and another in walk in closet). Bathroom was luxurious: deep long tub, huge shower, and Japanese style toilets (everything electronic). Housekeeping was excellent. Afternoon tea was 3/5...great service, food was good...but I'm comparing this afternoon tea to the Dorchester in London (5/5). Dined in restaurant daily for breakfast (food was delicious especially eggs benedict). Dinner service and food is what you expect from this level of restaurant (perfection). Room service was quick and very good too.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

Pack all the logos you can for this one! The posing potential is huge but not necessary if your not in the mood. Warning, you may run into movie stars here. One Direction sightings where a thrill for the kids. Service excellent & sexy. The pool was divine & peaceful with loungers & magazines ready for those who are just dippers. This hotel is close to everything that matters especially Museum of Fine Art. Morning coffee was hot & strong and a pleasure to wake up to. Merci Beaucoup Ritz!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 20, 2013

We went to the Ritz to celebrate our wedding anniversary. We had booked a package that included one night, the Sunday buffet brunch and late check-out (3pm).

The room was absolutely great; upscale, elegant, modern, comfortable. It shows that a lot of thought has been put into the design. The only fault I could find was the lack of a full length mirror, which is a must in any hotel room, especially in this type of institution.

We had a few disappointments during our stay. The first was to find out that our room was not ready when we showed up at 3:30pm, 30 minutes after check-in time. The reception clerk told us it would take at least an hour and offered to call us to let us know when our room was ready. Living in Montreal, our goal was to enjoy the room and the romantic atmosphere of the hotel, so we did not see the point of hanging out outside the hotel to wait for our room. We thought perhaps they would offer us a complimentary drink while we were waiting, but they did not. Anyways, we ended up waiting at the hotel bar until 5pm and there was no apologies from the staff. They simply said that the hotel was fully booked, hence the delay. Then the next day we got a phone call from the reception around 1:30pm to ask if we were extending our stay. My husband answered that we had booked a package allowing a late check-out. We left the room at 2pm to have brunch and when we tried to go back to the room to get something we had forgotten, our key had already been deactivated. Finally, at brunch it seemed our waiter was not aware of the package that included brunch, so we explained him and then had to check with reception desk about the bill.

In the end we realized the package we had bought seemed to be misunderstood by the Ritz’s own staff, and we had to keep explaining it. It was annoying. Upon leaving we were asked at the reception desk if we liked our stay and we mentioned the problems we encountered. It’s not that it ruined our weekend, but given the price you pay at Ritz, it simply shouldn’t happen.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2013

We are from Montreal but any excuse to come here and we do!

Service is excellent all round.

Rooms beautifully decorated, full of modern technology including a bathtub tv, and very spacious.

I have also been to various events in the main ballroom and other function rooms and all impeccably done.

Maison Boulud is a superb restaurant and brunch is a must do.

Only small drawback for loyal Ritz Rewards members is that its not a partner hotel so no points but that aside this hotel is perfect in everyday.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

We stayed here for two nights with our 11.5 month son. This hotels as recently renovated so the rooms are well appointed and equipped with the latest technology. We stayed in a signature room and appreciated the extra space. The service is impeccable. Every time I called to ask for something, it was always delivered within minutes. When we asked for a crib, we got a crib AND a bathtub for our son AND a bath toy!

I also had a great time taking my son to swim in the pool on penthouse level. The pool is heated and very quiet. We had the pool all to ourselves. The staff there even offered my son a floatie to sit in and play. The pool is the best way to unwind after a day walking around in the city.

The hotel is located in downtown and close to lots of restaurants. We were able to walk to restaurants nearby on Crescent and St Catherine and got outdoor seating right away.

We can't recommend this hotel enough. Will definitely stay again if we have the opportunity to revisit Montreal.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 15, 2013

The toilets are amazing. They have a Toto toilet that actually...well...uhm...cleans your behind for you! The seat is warmed. Jets of hot water clean you very well. The shower is amazing as well. This was for sure the Sistine Chapel of bathrooms. For sure a plumber and bathroom connoisseur's dream.
I found the hotel to be physically beautiful. The pool is exceptional. The life guard was very friendly. As for the staff...they were not as accommodating as I would have hoped. Honestly you could do better for a lot less money.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ritz-Carlton Montreal

Also Known As:
Ritz-Carlton Montreal Hotel Montreal
Ritz-Carlton Montreal Hotel
Montreal Ritz Carlton
Ritz Carlton Montreal
Ritz Montreal
Montreal Ritz
Montreal Ritz-Carlton
Address: 1228 Sherbrooke West, Montreal, Quebec H3G 1H6, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Montreal
#2 Family Hotel in Montreal
#5 Business Hotel in Montreal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ritz-Carlton Montreal 5*
Official Description (provided by the hotel):
Closing for renovations from late June 2008 until August 2009. ... more   less 
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