I just recently returned from a week-long visit to Montreal and stayed at the Novotel hotel. I was thoroughly impressed with the hotel and the staff. We arrived very early in the morning and check in was not until 3:00 in the afternoon. The young lady who checked us in did a search of rooms and told us she could have one ready for us by noon. True to her word, we were able to check in early which was very appreciated. The hotel itself is very clean and ever so quiet which was a blessing.

From a location point of view, you couldn't ask for anyplace better. We were right across the street from the Bell Centre and only minutes from downtown. We were within walking distance to Old Montreal, Chinatown, etc. and when not in walking distance the metro was most convenient to use and the staff very helpful with directions.

Also for anyone not familiar with Montreal (as we were), I highly recommend visiting the Tourist Information Centre. The staff there were so helpful and gave us maps and showed us exactly how to get to places we wanted to see.

For anyone travelling to Montreal, I would highly recommend Novotel.

I don't know what people are complaining about??? Perhaps they are rude to others. I stayed for business for 2 nights at the beginning of September and truly enjoyed my stay. As a matter of fact, when I returned home last week (away for 3 weeks total around QC and ON) I had a package waiting at the post office. They had mailed me back my shirt along with a book and CD I had forgotten! The staff knew my name by the next day and always greeted me with a smile. The food was also very good. As I travel alone, I was given greatrecommendations and felt very safe.
PS: Here is the difference between the rooms:
-Standard room is not renovated.
-Novation room is beautiful and worth it for the few extra $$.

Well a very large group of us travelling from different parts of Canada, USA and as far away as Ireland visited Novotel in Montreal for a five night stay in August, and upon arrival were greeted by a receptionist who I dont think knew what a smile was - great start!!
The room itself was nice enough although whilst taking a shower I might as well of been taking a bath because the tub just filled with water - and took forever to drain!!!
Housekeeping staff were very friendly and the rooms were cleaned every day, and fresh towels put in the room.
The one major fault with Novotel was the attitude of staff within the restaurant, good customer service was really lacking in the restaurant - infact it wasnt lacking - it was non existent, and as previous review said we did complain but we may as well have not bothered!
The location of the Hotel is fantastic and cant be faulted - although there are plenty of other hotels just as central - take my advice - book one of them and make your stay in Montreal much more enjoyable!!

If you want to be disappointed then this is the Hotel for you

Disappointment was the theme for the 5 days stay
The bookings were all done directly with the hotel and we were referred to the pictures on the website. The room upon arrival was not as clean as was expected like previous reviews the toilet and the bath that did not drain while taking a shower were not the cleanest. The biggest disappointment was to be the RESTAURANT- BEWARE, first to be ignored and left sitting for 45 minutes before ordering, to be chased in true Quebec fashion for your tips even when the level of service did not warrant a tip and to have your elderly realtives brought to tears by the rudeness of the restaurant staff. Complaining to hotel staff will fall on deaf ears............Tip of the Day ..........there are many other hotels nearby with great locations and amenities where the service could only be better.