My wife and I stayed at the hotel in mid-October of 2012 for two nights. We liked the hotel and for the price that we paid we did not expect any luxury and got a decent room and service. This all changed when I realized (after we checked out) that I had forgotten my suit hanging in the closet of the hotel room. So as soon as we remembered we called the front desk and explained the situation and they transferred us to the lost and found department. No one picked up at the lost and found department so we left a voice mail. We called again and again (over the next 24 hours) until someone picked up and simply told us that the suit is not there. I asked to speak to management to get a better understanding of the situation. This has been a nightmare ... Trying to get a hold of any management at this hotel is completely impossible. We called the corporate office for the Novotel in Toronto and it took them a week to get back to me and tell that they even were having a hard time getting a hold of the GM in Montreal Mr.Thomas Deegan. I called Mr. Deegan and left him a voice mail and still no reply. This is the worst customer service I’ve ever experienced and it is no longer about the suit, it is just common sense... if you are in the hospitality business you need to learn how to be hospitable. Do not stay at this hotel ... it is simple... They will not give you a good service when you need it most.
- Official Description (provided by the hotel):
- The Novotel Montreal Centre hotel is located the the heart of the business centre of downtown Montreal. The hotel is walking distance from shopping, restaurants and Old Montreal. The hotel boasts newly renovated executive rooms, all hallways, carpets, wallpaper and fitness centre for end of 2010, as well as the reception area in 2012. Restaurant lounge bar, multimedia meeting rooms for seminars and conferences. Underground parking is available at a charge. Wired and WiFi internet access is available in all guest rooms as well as well as WiFi in public areas. ... more less
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- Also Known As:
- Novotel Montreal Hotel Montreal
- Accor Montreal Center
- Montreal Novotel
- Hotel Novotel