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“Nice But Lacking...” 3 of 5 stars
Review of Auberge du Vieux-Port

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Auberge du Vieux-Port
4.0 of 5 Hotel   |   97 Rue de la Commune East, Montreal, Quebec H2Y 1J1, Canada (Ville-Marie)   |  
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Ranked #8 of 168 hotels in Montreal
Huntington,NY
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
193 helpful votes 193 helpful votes
“Nice But Lacking...”
3 of 5 stars Reviewed September 23, 2006

The building itself is quite laudable in its rustic French Canadian charm. However, the high school aged staff seems a bit dumbfounded if not well meaning at times. On the first morning of our stay we were informed by our waitress that a continental breakfast was included with our daily room rate. Unfortunately on the 4th day we were informed that we were entitled to a full breakfast. The front of the building although offering attractive water views, is extremely loud due to a long patch of uneven cobblestones. A room on the higher floors is recomended. Also a quick check of the window safety rail is advisable. Ours was missing a screw and dangerously loose!

  • Liked — style
  • Disliked — missinformed staff
  • Tips/Secrets — Stay on the higher floors to avoid street noise
  • Stayed August 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
dundee scotland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 14, 2006

Following a very nice stay last year, my wife and I revisited again for 3 days with friends in early September.
The hotel was as enjoyable as last year, apart from the debacle trying to get breakfast. The previous system of helping yourself to cereal, fruit, juices, tea and coffee prior to ordering a cooked breakfast had changed to a full service from the staff.
What developed was a farce as it took at least 10 minutes to have your order taken and then a full 20 minutes for it to be served by the 2 harassed waiters, obviously inexperienced, who proceeded to deliver food, piecemeal, to the wrong tables.
Each morning we witnessed complaints, including ours, being made to the staff but, despite this, there appeared to be no management control over the situation. As a 4 star hotel for this problem not to be addressed was inexcusable.
Otherwise the service, comfort and cleanliness of the rooms were of a high standard.
Would I return? Yes, but I would pre-checkout the local diners just in case the breakfast pantomine had not been solved.

Stayed September 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 10, 2006

My husband and I stayed at this hotel in early September. The room/bathroom were more spacious than we expected. We loved the ambiance of the room with an exposed brick wall behind the bed. The bathroom had a whirlpool tub that was great after a long day of sightseeing.

We arrived on Labour Day, and the front desk staff was very helpful in pointing out activities that we could do despite all of the museums and shops being closed.

We were pleased with the location right near the Vieux Port. Our favorite activity was renting bikes next door, and riding along the Canal de Lachine as well as the Ile-Note-Dame and Ile-Sainte-Helene. Highly Recommended!

The complimentary breakfast and evening wine/cheese were lovely. We had some trouble one morning with the breakfast as did other guests. It seemed the server wasn't as fluent in English as he maybe should have been and had trouble communicating our orders. That being forgiven, we absolutely loved everything else about our stay.

  • Liked — Ambiance of room
  • Disliked — Breakfast service
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augustine, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 28, 2006

My husband and I stayed at Auberge du Vieux-Port for two nights in July. What a nice place! We arrived late in the afternoon, hot, tired and somewhat cranky. That all changed when we approached the front door of this hotel. We were greeted with a smile, check-in was fast and painless and we were quickly escorted to our room.

And what a room it was! Hardwood floors, brick and stone walls, huge windows that opened, a CD player filling the room with soft music, plenty of storage space, and a wonderful view of Old Montreal and the port.

And that was just the bedroom. The impecible bath was equally pleasing, with a whirlpool tub that was especially inviting after a long day. I immediately fell in love with the aromatic Essential Elements products and the thick terry robes. Ah, the crankiness was slipping away!

During our two-day stay, the professional staff was consistently pleasant and most efficient. Every request was quickly fulfilled, and every time we stepped off the elevator, one of the staff was there to greet us by name and offer to assist in any way they could, from restaurant recommendations to suggesting the best vantage point for the fireworks.

The breakfast included with the price of the room was excellent, and the wine and cheese reception in the afternoon was a nice touch. We didn't eat at the hotel except for breakfast.

We thoroughly enjoyed throwing open the windows of our room to enjoy the sights and sounds below, especially the street musicians and the clip-clop of the horsedrawn carriages. On our last night, an amazing double rainbow appeared over the river, and we were able to enjoy it for several minutes through these fabulous windows. It was a perfect ending to a most romantic stay at this excellent hotel.

  • Liked — Ambience
  • Disliked — Absolutely no complaints at all
  • Tips/Secrets — Ask for a room on the port side. The other side can be a bit noisy
  • Stayed July 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge MA
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 22, 2006

My wife and I just returned from spending our first anniversary at the Auberge du Vieux-Port. We booked a 2 night "Romantic Package" that included a King sized bed, jacuzzi tub, one-hour massages for each of us, and a 5 course meal in the hotel restaurant. We enjoyed the room very much - the bed was very comfortable, and the room was well appointed, without being overly decorated. Exposed brick and hardwood floors made for nice ambience.

Any guest at the hotel gets a full breakfast, and wine and cheese at the wine bar in the evenings. We very much enjoyed the wine and cheese in the evenings, and the service of the wine bar was quite good.

The breakfasts, however, left something to be desired. The first morning, our server forgot to bring the sides of bacon and sausage that were included with the meal, and the roasted potatoes that accompanied our omelettes were cold. The second morning, my french toast failed to appear altogether, and after I reminded the server of my order, it showed up having obviously sat in the kitchen for some time.

Finally, I would advise being prepared to spend a bit of time working out some glitches with the front desk/concierge staff. They booked the reservations for the wrong day, but I caught the error on the invoice prior to our trip. Twice they bungled our massage appointments, and we spent quite awhile sitting at the front desk waiting for the concierge to get things sorted out to our satisfaction. They did leave a bottle of wine in our room for the trouble.

The dinner that came was part of the romantic package was very good. It's definitely for the more adventurous (or experienced ) diner, but my wife and I enjoyed the food and the service quite a bit.

Overall, a nice hotel that made for a good stay in montreal, but things could have run quite a bit smoother.

  • Liked — The ambience of the room
  • Disliked — Difficulty with front desk/concierge staff
  • Tips/Secrets — Work out details of the stay with desk staff ahead of time, and make sure details are confirmed
  • Stayed August 2006, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 7, 2006

Great location, great service, great value. Our stay at this delightful hotel was made even better by the outstanding staff. The concierge service providers love their work and provide excellent tips for restaurants, site seeing, and special events. Phillipe was particularly helpful to us throughout our stay even managing to get us a roof top seat for the popular fireworks display on Wednesdays. Rooms were beautiful - exposed brick, wooden rafters, hard wood floors, and windows with seating areas. Our room faced the park and St. Lawernce Seaway and provided us with a beautiful view. The daily breakfast was delicious and included eggs made to order, waffles, fresh fruit and juice and was available in the beautiful reception area / lounge portion of the hotel. Service in the lounge, restaurant, and hotel was excellent. I would certainly return to this property on a future visit.

  • Liked — Rooms and service
  • Disliked — A bit of noise in the morning
  • Stayed July 2006, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Top Contributor
106 reviews 106 reviews
54 hotel reviews
Reviews in 60 cities Reviews in 60 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed July 6, 2006

We spent two nights here. Rates include full breakfast, a glass of wine between 5 and 7pm, and wireless internet. The location is perfect in Old Montreal; you can walk to a lot of things yet the area is quiet at night. The bedroom is large, the windows open, the king-sized bed is very cozy (positives); the floor slopes noticeably in room 506, which is annoyingly within earshot of the metal stairway to the rooftop terrace restaurant (negatives). Staff were all friendly and hospitable.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Auberge du Vieux-Port

Address: 97 Rue de la Commune East, Montreal, Quebec H2Y 1J1, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Montreal
#5 Romantic Hotel in Montreal
#6 Luxury Hotel in Montreal
#36 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Auberge du Vieux-Port 4*
Official Description (provided by the hotel):
Located in the heart of Old Montreal, Auberge du Vieux-Port is a cozy and elegant boutique hotel with 45 rooms. Some are overlooking the St. Lawrence River and other the historical Saint Paul Street. Combining the architectural patrimony with a contemporary design, the Auberge kept the authentic feel of historic establishments, while offering features and services of a modern hotel that leaves you with a feeling of home away from home. ... more   less 
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Also Known As:
Auberge Du Vieux-Port Hotel Montreal

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