“Wonderful, nearly perfect stay on new years - fireworks right out the window!!.”
I want to start the review by stating this was a VERY special getaway for a couple -and the hotel did not disappoint. If you are looking for a romantic getaway for that special someone, look no further.
Upon booking my stay, I was on the phone to confirm in advance they could park my large pickup truck somewhere. The phone staff was very quick, responsive, bi-lingual and helpful. So I booked and stayed with my girlfriend for new years. The old part of Montreal was very nice, very romantic and overall, I'd highly recommend the hotel and the stay overall with a few small areas for improvement.
ARRIVAL AND STAY
We were greeted when we pulled up by name. The bellman knew my name and knew to expect the arrival of my truck. We had help with our bags, and my girlfriend grew to enjoy being called "mademoiselle". We were given the choice of 2 rooms and we stayed in a very large, nice room in the older part of the hotel. A TA traveler should ask for the older part when booking - it's "way prettier" according to my girlfriend. We stayed in room 201.It had a Beautiful view, and we watched New Years fireworks out our hotel room window over the old port!! The Front desk staff was timely and accommodating. There was an in room heater that was very nice, the shower was GREAT, and the comfy beds kept us sleeping in. The room was great overall, with some small inconveniences. The location was AMAZING. The staff was AMAZING.
ROOM TO IMPROVE
These are some minor nitpicks- but combined to make the hotel a 4/5 in my eyes. My bill with parking and all taxes and fees for 2 nights was over $600 USD so for that kind of $ I want perfection in my opinion. It was NYE and in a great part of the city - but to be the best of the best, it has to be perfect...
-The Hotel accommodated and parked large truck with minimal extra free however, my power folding mirrors were not working when left. Not sure if they were bumped someone how or ice got in there, but they worked when I arrived so I'm not pleased. I did speak to the nicest bellman and he knew that the mirrors were power I don't think he broke them but I'm bummed. They only charged me for 1 night of parking instead of 2 but it was parked in the street on NYE....
-They were understandably busy on New Years at check out, but had only one person at the front desk. Checkout line was long and slow.
-The room only had 2 bath towels. Most women use one for body and 1 for hair and if we both shower in the morning - I'm stuck using a hand towel to dry off. I've never been to a hotel that only provides 2 bath towels. No fun there..
-We had to call down to get room freshening- we left around noon and I spoke to the maid beforehand and told her to please make up our room, but when we came back at 7 the room hadn't been touched.
-The toilet clogged too. The chain that attaches to the flusher button was getting bound up alot, I took the lid off several times to jiggle the handle or fix it by reaching in if that didn't work. We didn't want to change rooms because we LOVED our room and overall, LOVED our stay.
old part of the hotel is nicer, we had 201 and loved it
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.