If service is part and parcel of your food and restaurant experience, suggest you look elsewhere than this place. Heard of this venue as being the hotel of the stars - U2 and Madonna have stayed here prior to their respective concerts - and once inside it is to see why this place is chosen. Sumptuous in appearance, it is an example of what all boutique hotels should look like. When we heard they had a Sunday brunch, we felt why not come to this hotel without having a room reservation, and planned it as being part of our itinerary for our upcoming vacation.
Their web page states: ...you will receive gracious hospitality from the moment you place your reservation through the completion of your dining experience". Everything leading to the sit down was polite, elegant, reserved. And that's where it ended.
With some family members from out of town joining us, and possibly four other tables with people sitting there, there was hardly anyone in this place. Yet you would think the wait staff were overwhelmed - the service was ultra slow, from taking down our order to the removal of our last dish. Ordered their soup and while everyone is eating I'm still waiting for my spoon. Ordered a side order of potatoes, and while I nibbled slowly on my fritatta, they never came. Pointed this out to the waiter and told him not to bother getting it as it was too late. When they removed everyone's dishes, they promptly forgot mine; waiter then asked if anyone wanted desert and looking at where I was seated, I had to point out my dish was still there. And I reiterate, in-between each activity, everything was slow to happen.
I would have appreciated some kind of recompense for at least not having received my side order - something in the order of our (or just my) mimosa paid for - but nothing. Is the food good? It wasn't bad but it is overpriced for what we received and would have been much better had the overall service experience been at par with the decor and the ambience.
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