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“Comfort and location” 4 of 5 stars
Review of Le Westin Montreal

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Le Westin Montreal
4.0 of 5 Hotel   |   270 St-Antoine West, Montreal, Quebec H2Y 0A3, Canada (Ville-Marie)   |  
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Breakfast for 2 Included
Ranked #29 of 165 Hotels in Montreal
Pennington, New Jersey
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Comfort and location”
4 of 5 stars Reviewed December 9, 2012 via mobile

We stayed here over the US Thanksgiving holiday. Great value and good service. Only disappointment was very spotty Internet service - when we initially pointed this out, we were moved to another room because the staff thought it was room specific. It wasn't. But had a terrific time, all in all.

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, December 11, 2012
Dear WebsterCook, thank you kindly for sharing your comments online. We effectively pointed out a connectivity issue with specific room numbers lately, and have installed additional points of connection throughout the hotel. I understand from your review that this might not have been enough, and we will keep on working on improving the network so that we offer a flawless Internet service – just as the great service that is being delivered by our associates. Merci beaucoup and be well,
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979 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 6, 2012

On our arrival, the bell boys were unhelpful as they watched us unload our own luggage from our transportation. The front desk was much more helpful as check-in was quick and smooth. The hotel staff was friendly. We were put in a spacious room on the exclusive 14th floor, reserved for SPG members, with a nice city view.

PROs
- treated better if you are a Starwood Preferred Guest
- good location
- some hotel staff are friendly

CONs
-house keeping did a very poor job on our room during our 3 night stay
-the food for room service was mediocre and expensive, had the burger $17 & cheese tortellini
-called down late at night for complimentary water (SPG) and was refused, said we had to wait until next day for house keeping to replace it.... Really?!
-room is tired and outdated

ADVICE
- for good eats, take a 8-10 minute cab ride to Deville Diner, amazing food for the same price but 100x better in service and quality (lobster rolls, Deville double patty burger, tuna tacos)
-join SPG to receive the benefits

Room Tip: SPG member 14th floor, city view $30/night to upgrade to corner suite
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, December 11, 2012
Bonjour Dannie R! Thank you very much for publishing a detailed review of your recent visit. Please be ensured that the appropriate follow ups will be done so that you only have PROs to post the next time you visit. I will also make sure we pay particular attention to the SPG floor, as I am very surprised you found the room to be tired. In any case, I do appreciate you taking the time to communicate these with us and wish you a wonderful holiday season!
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 4, 2012 via mobile

While location and service were fantastic, and the hotel LOOKED to be clean, I have been proven to be a fool.
My boyfriend and I stayed here at the end of October, had a great time while we were there and we were both very happy with the overall weekend.
HOWEVER, 5 1/2 weeks after our stay, we have both been diagnosed with SCABIES as a result of staying at this hotel. Clearly the bedding is not properly cleaned and the overall cleanliness of this hotel is not what one would assume at first glance. We have not stayed anywhere since then except for our own homes, nor been in contact with anybody who has scabies. This unpleasant experience is clearly a direct result of staying at this hotel.
Beware!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, December 6, 2012
Dear LorLor88, we have received your email yesterday and have tried to contact you all day without success. We would love to have the opportunity to discuss this matter over the phone. I can ensure you that a thorough cleaning is being done in all of our rooms prior to welcoming a new guest, and we have not had any similar case in the past. Additionally, scabies are most commonly transmitted by skin contact, yet if we could get more details about your stay we would definitely investigate the case further. As you do not have a voicemail (at least on the number that was given to us), please contact Mr. Paul Cochrane at your earliest convenience using the main hotel number. Best regards,
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2012

I thought that the hotel was very nice. The room was clean and I loved the decor. Although, I thought the service could have been a bit more personalized. I noted in my reservation that my partner and I were both celebrating a birthday and our anniversary; and when I arrived at the hotel the receptionist mentioned nothing of that. I was a bit disappointed about that. Next time around, I will probably stay at a boutique hotel where details like that would be addressed.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, November 29, 2012
Dear tmp5091, allow me to start by wishing you a belated happy birthday and anniversary! I am glad you have enjoyed Le Westin’s décor, and I am sincerely thankful you took the time to share this service opportunity with us further to your visit. I will bring your comment along to our operational meeting to see how we could have acted better on your note, and I am confident we will impress you the next time you delight us with your visit. Be well,
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Airdrie, Canada
Top Contributor
54 reviews 54 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 26, 2012

Exactly what you expect from the Westin chain. Consistent amenities and great locations. Conveniently located between the old port district and St. Catherine's street and near the convention center. It was a bit of a walk up the hill to St. Catherines street so if you are planning on shopping be prepared to walk a bit.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, November 27, 2012
Dear ErinLG, I am delighted to read you have enjoyed Le Westin’s prime location over your recent Montreal jaunt. I hope you have added lots of things to do around onto your list, and will delight us with another visit in the near future. Be well,
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Madison, New Jersey
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

Clean, great location, nice service, reasonable price, that is what I need from a hotel. Nice but small swimming pool, nice gym and you can get sport swear including running shoes for 5 dollars. Did not eat here, so can't comment on that.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, November 26, 2012
Dear Rhashmo2, thank you kindly for providing us with valuable feedback from your recent stay. We will do everything in our power to ensure the same level of excellence when you return to Montreal and to Le Westin. Be well,
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Cleveland, Ohio, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 22, 2012

We spent 4 nights at Le Westin in Montreal. The room was very clean.The bathroom was beautiful.The location is exceptional for being in the heart of old Montreal and we'd definitely stay here again the next time we visit. Excellent buffet breakfast. This hotel has it all. The best staff that a great management team can put together. The front desk staff is always helpful with accomodating our requests. We felt very much at home and appreciated the access to the old port, the convenience to the shops and metro. We loved our time at the Le Westin Montreal.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yanlap, General Manager at Le Westin Montreal, responded to this review, November 26, 2012
Dear Marina Y, I am delighted to read you enjoyed yourself at Le Westin. I do indeed feel very thankful for the great team we have put together, and I will make sure your positive comments get to each and everyone of the associates. It will be a pleasure to accommodate you back in Montreal when you feel the need to recharge. Au revoir!
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Additional Information about Le Westin Montreal

Address: 270 St-Antoine West, Montreal, Quebec H2Y 0A3, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Montreal
#20 Family Hotel in Montreal
#21 Business Hotel in Montreal
#30 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Westin Montreal 4*
Number of rooms: 454
Official Description (provided by the hotel):
Conveniently located at the junction of Old Montreal and downtown, Le Westin Montreal features 454 spacious bedrooms and suites, all offering the unparalelled comfort of Westin's Heavenly bed, complementary WiFi, in-room safe, iHome with mp3 clock and small fridge. Le Westin Montreal is connected by underground walkway to Montreal Palais des Congres (main Convention Centre) and to Montreal Subway (Metro). ... more   less 
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Also Known As:
Le Westin Montreal Hotel Montreal
Westin Montreal

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