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“We ended up leaving” 2 of 5 stars
Review of Crowne Plaza Hotel Montreal Airport

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Crowne Plaza Hotel Montreal Airport
3.5 of 5 Hotel   |   6600 Cote de Liesse, Montreal, Quebec H4T 1E3, Canada   |  
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Ranked #85 of 163 Hotels in Montreal
Toronto
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“We ended up leaving”
2 of 5 stars Reviewed February 5, 2014

Booked online and had assumed it would be of a certain caliber as it was a Crowne Plaza. We had planned a weekend for the family with the water slides etc. Trying to be fair here... but we were really disappointed.

The Hotel is more or less a 1970's hotel with a coat of paint. The weekend we arrived the pool was out of service, the hotel was booked solid with every wedding and social event (meaning it was really loud and busy). The room was clean but to be honest the heating was unbearable. It was SO hot in the room and there was no way to cool off the room.

We finally ended up asking for our money back and going to another hotel. The staff was great and accommodating.

Room Tip: If it is just an overnight for the airport.... maybe.
See more room tips
  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Montreal Airport, responded to this review, February 20, 2014
Dear World_Traveller084,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Saint-Sauveur, Quebec, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 28, 2014

We had a girl's weekend in one of the kitchenette suites, and paid extra to have 4 people in the room. Since we paid more, we expected to have 4 towels, 4 cups, at least a couple plates, cutlery, towels, dish soap, etc. Everyday I wrote a personal note to ask for some more towels, coffee, etc. but it was never acknowledged. One morning after calling and waiting 20 minutes for 1 pack of coffee, someone had to come from the Front Desk and seemed very irritated that we bothered her. We would have to go to the restaurant to open any cans, get wine glasses, and cutlery, which they were not too friendly about either. I don't think we were asking for the world, just the basics. We were very grateful to check-in early and check-out late, but during our stay, we felt like an inconvenience for them.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Montreal Airport, responded to this review, February 6, 2014
Dear Jadi K,

Thank you for your review. It is regrettable you were not satisfied with the service you received. We would greatly appreciate additional information in order that we can investigate further.

We have sent you a private message to obtain additional details about your experience.

Regards,

Brenda Johnson
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed January 27, 2014

I stayed at the Crowne Plaza for one night, after a late night arrival in YUL. everything worked beautifully. Front desk employees were very helpful and smiling. Shuttle service was A+, on time, quick and efficient. the option with parking was great . I would definitely stay there again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
115 reviews 115 reviews
48 hotel reviews
Reviews in 56 cities Reviews in 56 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed January 25, 2014 via mobile

Our stay was due to a flight cancellation and overall, the one night was just fine. Lots of things look like they need some attention: grubby curtains, big crack in our bathroom sink, etc but the hotel is obviously well-used. Bedding and towels all pristine. Also had a delicious dinner on the restaurant but funniest dinner roll ever! Very green outside and in - was told it was pesto but zero flavor and had that colour of leftover St Paddy's sugar cookies!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Montreal Airport, responded to this review, February 10, 2014
Dear bagwan,

Thank you for taking the time to complete a review on your stay. It is very pleasing to know that you liked our towels and bedding. However, I sincerely apologize for the experience you had with the crack in the bathroom and grubby curtains. I will make sure that these issues will be looked into as soon as possible. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2014 via mobile

Rooms are nice and clean, but hotel looks a bit wasted, reception staff kind and helpful, shuttle transfer from and to the airport every half hour. Only disappointed with breakfast, restaurant staff arguing between them in front of the guests, buffet wasn't ready at 6.45 (they open at 6.30am), any gluten free options, neither for customers that can't have milk. They don't even have bread at the buffet! You have to order toasts to the waiter... Been in a lot of Hotels worldwide and haven't seen something like this.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Montreal Airport, responded to this review, February 11, 2014
Dear Businesstraveler073,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 24, 2014

I planned to stay at the Crowne Plaza Montreal hotel for 2 nights, however due to flights rescheduling, I was delayed to arrive the morning after. A call to the hotel front desk and they were very friendly to update my reservation, and even said they will try to keep the room for my arrival. I arrived at 10am, the room was ready for me with no extra charge. Warm welcome at the front desk and she (Olga) arranged for me that the restaurant will still serve me some food even though they were already closed. Nice warm personal touch.

I was upgraded to the suite and the room was fine, a bit outdated but nothing that really impacted my stay.

The shuttle runs every 30 minutes, easy to get them, easy to get back to the airport.
Overall I would recommend this hotel

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 24, 2014

I stayed at the Crowne Plaza for one night, prior to an early monring departure from YUL. I was pleasantly surprised by the size of the room, it was very large, and beautifully decorated. The bathroom was very clean, everything worked beautifully.
The king size bed was very confortable. Front desk employees were very helpful and smiling. Shuttle service was A+, on time, quick and efficient. No problem with parking. I would definitely stay there again.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Montreal Airport

Address: 6600 Cote de Liesse, Montreal, Quebec H4T 1E3, Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 163 Hotels in Montreal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Montreal Airport 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to an Exemplary New Montreal Airport Hotel The recently renovated Crowne Plaza Montreal Airport Hotel welcomes you to our distinguished business hotel near Pierre Elliott Trudeau Intl Airport (YUL). From the free airport shuttle to the Quiet Zone floors, corporate guests appreciate our Montreal accommodations. Business guests lodging in our Montreal airport hotel appreciate our experience and location. The Montreal airport is just five km from our hotel. We have the largest convention centre in the Montreal Airport area and can accommodate up to 1,350 people with free parking. In addition, you'll have free high-speed, wireless Internet access and a business center along with our professional staff to assist you. Our Montreal Airport hotel's location is ideal for leisure guests. You can easily enjoy the shopping on Sherbrook Street or downtown Montreal's attractions which are only 10 miles from the hotel. While lodging in our Montreal Airport hotel our guest enjoy the many relaxing amenities we offer like our indoor pool with a 120-foot water-slide, an invigorating sauna and the 24-hour fitness center. Our newly renovated rooms and suites offer you unparalleled accommodations in our Montreal hotel. You'll enjoy plasma TVs and CD clock radios as well as our Sleep Advantage Program amenities. You can dine on fine Italian cuisine or relax in our Connexion lounge. See why our hotel in Montreal is the Place to Meet. ... more   less 
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Also Known As:
Crowne Plaza Montreal

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