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“Excellent location in Montreal” 4 of 5 stars
Review of Hilton Garden Inn Montreal Centre-ville

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Hilton Garden Inn Montreal Centre-ville
3.5 of 5 Hotel   |   380 Sherbrooke Street West, Montreal, Quebec H3A 0B1, Canada (Ville-Marie)   |  
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Double HHonors Points
Ranked #23 of 164 hotels in Montreal
Toronto, Ontario
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Excellent location in Montreal”
4 of 5 stars Reviewed August 14, 2013

I would highly recommend the Hilton Garden Inn in downtown Motreal (Rue Sherbrooke). I travel frequently to Montreal for business and pleasure and have been staying at this wonderful location over the past couple of years.
Centrally located, near to St. Catherine Street, McGill University, Mont Royal and many fine museums, restaurants and shopping.

Room Tip: Room overlooking Rue Sherbrooke and Mont Royal.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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885 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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1 review
5 of 5 stars Reviewed August 14, 2013

I stayed there with my husband and three kids and all the staff were so great! I big shout out to the door men who were so helpful in helping us know where and how to get to places around the city. Also for the Host at the restaurant who made us so welcome even when it was 9 pm with 3 tired kids. AWSOME HOTEL! We hope to come again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed August 13, 2013

Clean, quiet and well located...what more could you ask. Very reasonably priced considering the location with good sized rooms. Pool and whirlpool on the top floor with a sun deck was a bonus. We will definitely go back. Very friendly and helpful staff.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri R, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review, August 14, 2013
Dear Guest,
We thank you for taking the time to write a review regarding your stay with us at the Hilton Garden inn Montreal centre-ville. We are always extremely pleased to receive such positive feedback regarding our property, our staff and our amenities. We hope that you will have the opportunity to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed here for 5 nights through the Osheaga weekend.
The rooms and beds were great.
Positive: The hotel front desk staff were very helpful, as we had to get a second room for family members whose reservations at another location had been double booked - this was not easy for the weekend, as everything was sold out. We could not get a room for every night, but were able to get a room for two nights and then figured something out for the remainder.
Negative: We were on the 10th floor - which was fine - except that there was a wedding function on the 11th floor above us (area of rooms 1025-1030) - which made our room sound like a night club fairly late (11 pm still going). We called the front desk to ask how long the function was booked - they advised it would end shortly, and offered a 50% room rate reduction for the night. Function ended at 12, and discount was on the room bill as promised.
The location is very good - easy walking distance to most things, and close to Metro.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri R, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review, August 14, 2013
Dear Guest,
We thank you for choosing the Hilton Garden Inn Montreal centre-ville for your stay in our city. We are very pleased to hear that you enjoyed your stay at our property. We are sorry to hear that you were inconvenienced by noise from a banquet event that occurred at the hotel during your stay, but we are glad that see that we were able to meet your expectations in resolving the matter. We look forward to the privilege of serving your future lodging needs.
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New York City, New York
1 review
1 of 5 stars Reviewed August 12, 2013

This hotel has the coldest front desk staff. We're a couple traveling with a 1-year-old baby. We were walking on the sidewalk right in front of this Hilton hotel when we got harassed out of nowhere by a mentally sick guy, who cursed and spat on us and threatened us with a cane he was holding. So we decided to walk into this Hilton hotel for shelter and asked the front desk staff to help us call the police (because the crazy guy was just sitting outside waiting for us to come out).

And this is what the front desk told us: You have to use the pay phone.

We didn't stay in this hotel, and glad we didn't waste our money there. I've written an email to Hilton headquarter about this. It's almost ironic that these are the people who work in the hospitality business. This incident happened almost 2 months ago and to this day, I still can't understand why they were so indifferent and cold.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri R, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review, August 16, 2013
Dear Reviewer,
We are truly puzzled by the incident that you described in your review. Our property is located on Sherbrooke street, one of the busiest streets in Montreal, where at any given point of the day there is always a large amount of car and pedestrian traffic coming and going. Furthermore, our property has on staff a team of 2 to 3 bellmen per shift that man the front entrance and sidewalk area, greeting clients and ensuring that all is well maintained. Our location is extremely safe and never have we heard of such an incident occurring. Nevertheless we reassure you that our personnel always strives to provide the best customer service possible to all patrons that walk into our establishment.
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Leamington Spa, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2013

The HGI Centre Ville is ideally located for exploring all parts of the great city of Montreal. The staff, from check in to maid service and doormen, are friendly and the service is excellent and of the highest level. I stay here whenever I can. Highly recommended

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henri R, Public Relations Manager at Hilton Garden Inn Montreal Centre-ville, responded to this review, August 13, 2013
Dear Guest,
We thank you for choosing to stay at the Hilton Garden Inn Montreal centre-ville for your lodging needs while in our city and for taking the time to write such a great review! We are always extremely pleased to hear from our loyal guests and to receive such wonderful feedback. It is our privilege to serve your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jersey
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 11, 2013

We have stayed at the Hilton Garden Inn for a few years during the annual jazz festival. The location is an easy walk to the festival site. It is a little pricier than most Garden Inns, because of the location, but it is a good value for downtowwn Montreal. The staff is very welcoming and attentive. My favorite thing about the hotel is the restaurant, Cafe Circo. They have a nice buffet for breakfast and half priced martinis for happy hour. We tried it for dinner for the first time and were very impressed. We had rack of lamb and breast of duck. These are are go to dishes to evaluate an upscale restaurant. Both dishes were excellent.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Montreal Centre-ville

Address: 380 Sherbrooke Street West, Montreal, Quebec H3A 0B1, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Montreal
#18 Romantic Hotel in Montreal
#24 Business Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Montreal Centre-ville 3.5*
Official Description (provided by the hotel):
The hotel Hilton Garden Inn Montreal Centre-ville operates as a full service hotel, with ample underground parking, steam bath, whirlpool, spacious exercise room, indoor roof top swimming pool and outdoor terrace with a fabulous view. ... more   less 
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Also Known As:
Hilton Garden Inn Montreal Centre-Ville Hotel Montreal
Montreal Hilton

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