Went for NYE with a friend. The outdoor hot tub on the 12th floor has a fantastic view of the city and was a highlight. Great gym. Beautiful glassed in pool also on the 12th floor - a perfect place to nurse my hangover the next day. The queen suite (Rm 618) was fantastic. HUGE rain shower in an appropriately massive bathroom. In short - the facilities are fantastic BUT what really makes this hotel worth spending your money on is the service. The front desk staff could not do enough to help us. Helen was especially helpful. I had forgotten my iPhone charger at home. She just asked me to leave it with her and when I came back an hour later it was fully charged. I also forgot a pair of gloves in the room after checkout. I went back hours later and the housekeeping team brought them right to me. Every person we interacted with was happy and helpful. This is clearly a very well managed hotel that hires great people. We had a fantastic getaway and I will definitely be back to Le Crystal.