We booked our stay weeks in advance but when we arrived, they didn't have our reservation. Luckily they had available rooms so they were able to fix the reservation. The front desk and concierge/bellmen staff were friendly.

Our reservation included "surprises" in our room, we weren't sure what they were. My husband called reception and they were a little rude ("Can't your see anything???" to which he replied "What am I looking for?"). Turns out the "surprises" were wine and roses - we thought that the wine was part of the mini bar stock and the flowers were standard decor.

The room itself was fine. The main room had a small table with 2 chairs, love seat, TV, and small kitchenette.

The bedroom had a queen bed, club chair, and desk. The TV was on a cabinet at the foot of the bed but my husband, who's tall, kept knocking it with his feet and he was afraid he'd knock the TV off in the middle of the night. The phone in the bedroom didn't work.

The bathroom was nice - double sink, large tub, large shower. Lots of towels and a lot of nice toiletries which I always like!

Included with our reservation was a continental breakfast which we didn't enjoy. The selection wasn't great, bottled juice was warm, dishes were dirty, glass was cracked, etc. However the service was good.

The location was very good, just a few blocks from St. Catherine and shopping.

Overall this hotel was nice but for the price, I really was expecting more. I would definitely check out other hotels before staying here again. Our friends stayed in a hotel nearby that was half the price but just as nice.

The hotel is quite new offering very contemporaneous and confortable rooms to the guests. I've stayed at the 1002 a small nice suite with kitchnet and a Nespresso machine with coffe capsules refurnished everyday, included in the rate. Nice from the hotel. Small investment that makes a big difference to the guests that like me like to wake-up very early to check mails an do some business work before 6 AM. Breakfast at the retaurant, (very helpfull employees) but with litle offer.

I was fortunate enough to spend around 6 months living in Montreal and found it to be the most wonderful City. I stumbled across this hotel which had recently opened then after a colleague had found it a few blocks from the office. We were getting a bit tired of the Fairmont by then.

The rooms are not huge but more than adequate and the rooms are quite well designed. The bathroom and shower are fabulous and the bed very comfortable. The staff are more than friendly, I couldn't fault any of them, whether it was the lovely Justine on the reception or the concierges', they just looked after you with a smile on their face.

Overall a great place to stay and if your there regular enough you may even see the odd star (Lewis Hamilton and Monica Baccarin were my highlights!)

My wife and I booked this hotel for our first wedding anniversary. We made our decision based on the roof-top hot tub. We were heart-broken to find out on our first evening that the hot tub was broken and would be for our entire stay. It was unfortunate that the front desk wasn't aware of this at the time of check in when we asked what time it was open till and planned our evening around it. That being said, the manager and staff were great and refunded our first nights stay without question. Because of the customer service, we will definitely come back here on our next visit to Montreal, assuming their hot tub is working :)