We booked our stay weeks in advance but when we arrived, they didn't have our reservation. Luckily they had available rooms so they were able to fix the reservation. The front desk and concierge/bellmen staff were friendly.
Our reservation included "surprises" in our room, we weren't sure what they were. My husband called reception and they were a little rude ("Can't your see anything???" to which he replied "What am I looking for?"). Turns out the "surprises" were wine and roses - we thought that the wine was part of the mini bar stock and the flowers were standard decor.
The room itself was fine. The main room had a small table with 2 chairs, love seat, TV, and small kitchenette.
The bedroom had a queen bed, club chair, and desk. The TV was on a cabinet at the foot of the bed but my husband, who's tall, kept knocking it with his feet and he was afraid he'd knock the TV off in the middle of the night. The phone in the bedroom didn't work.
The bathroom was nice - double sink, large tub, large shower. Lots of towels and a lot of nice toiletries which I always like!
Included with our reservation was a continental breakfast which we didn't enjoy. The selection wasn't great, bottled juice was warm, dishes were dirty, glass was cracked, etc. However the service was good.
The location was very good, just a few blocks from St. Catherine and shopping.
Overall this hotel was nice but for the price, I really was expecting more. I would definitely check out other hotels before staying here again. Our friends stayed in a hotel nearby that was half the price but just as nice.