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“Good value” 4 of 5 stars
Review of Quality Suites Laval

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Quality Suites Laval
2.5 of 5 Hotel   |   2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada   |  
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Ranked #7 of 14 Hotels in Laval
Niagara-on-the-Lake, Canada
2 reviews
“Good value”
4 of 5 stars Reviewed July 9, 2013

We spent a few days at the Econo Suites in Laval and were quite happy with it. The room was clean and spacious for the two of us. We traveled into downtown Montreal a number of times for the jazz festival and other events. It takes about half an hour and the traffic moves well any time of day, particularly when you choose the 'no highways' option on the GPS. (And it's great to see the surrounding neighbourhoods.)

As other reviewers have mentioned, the breakfast is exclusively basic fruit (oranges, apples, bananas) and carbs (cereals, toast, crossants) but the coffee is good. There is an excellent breakfast place around the corner on Le Corbousier, Le Friand D'Oeuf.

Overall - good value.

Room Tip: We had a room near the rear of the hotel and it was very quiet and undisturbed. We parked at the bac...
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Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, General Manager at Quality Suites Laval, responded to this review, July 29, 2013
Thank you very much for your kind comments about the services, amenities and that you appreciate the size of our suites. We also are very happy that you enjoyed the location of the Quality Suites Laval and we will look forward to welcoming you back.

Sincerely,

Patricia Alaouz
general Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
    14
    36
    21
    9
    9
See reviews for
27
21
12
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
North Potomac, Maryland
Top Contributor
175 reviews 175 reviews
108 hotel reviews
Reviews in 121 cities Reviews in 121 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed June 14, 2013

This inexpensive hotel looks like a 70's-era socialist bloc. Very modest lobby, one elevator only, then perhaps a 500 foot walk to my room at the end of the third floor. Choice hotels says they will be refurbishing all their rooms -- well, they haven't gotten around to mine yet. Rather small (NOT a suite for the lowest price despite the name of the hotel), ugly, only the flat screen TV saved it. To add insult to injury, my wife phoned twice and was told my line was busy (though my phone was never in use). This hotel is good for one night when you're not spending any time in your hotel room except to sleep.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Directeur général at Quality Suites Laval, responded to this review, July 1, 2013
We agree that our hotel is in need of an update and we are very excited to be well into the planning process for our upcoming renovation. As we are making these plans it is imperative for us to hear from our customers on areas to with opportunity for improvement so for that we thank you.

Sincerely

Patricia Alaouz
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 11, 2013

We enjoyed our stay in Laval partly due to our experience at Quality Suites. Our room was very clean, our ability to use the two rooms allowing one of us to sleep undisturbed was appreciated. The room was clean and very well appointed with sturdy furniture, two flat screen televisions. The internet connection was strong, fast. Our greeting at the front desk was very accommodating. I simply cannot give a five star rating to a standard rate hotel and the breakfast was very plain almost totally carbohydrate based breads, cereals. Generally, I'd recommend the hotel and I plan to visit again some day as it's a very safe bet and is nicely located. It's pretty comfortable for a tourist or businessperson. Lastly, I don't understand any of the negative reviews as everyone I saw was apparently enjoying their stay. In any event I'll happily stay sometime soon perhaps and see more of Laval.

Room Tip: The building is long and the rooms at the rear end of the build are quieter, can be accessed quickly...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Directeur général at Quality Suites Laval, responded to this review, July 1, 2013
I would like to thank you for choosing The Quality Suites for your recent trip to Laval and also for then taking the time to write a review of our property. We are very pleased that you have enjoyed your stay with us and would recommend us to other visitors to Laval. Your feedback is very valuable to us and we will certainly be sharing it with our management team for consideration as we move forward.

Sincerely,

Patricia Alaouz
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec, Quebec, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 30, 2013

I got this 2-bedroom on special on the Hotwire site. I paid 83$ on a "secret" hotel rate. Well, I am not the kind of traveler who is fussy about rooms. I work on the road and rent through Hotwire a lot and have found myself in "ugly" corner rooms more often than not. But, this one is quite an unfortunate surprise for me, if only based on the fact that a chain hotel would even offer this type of poor lodging quality.

It is very small, very yuck. The carpet is broken and loose. There is no A/C. Please be aware and careful.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Directeur général at Quality Suites Laval, responded to this review, July 1, 2013
It is always our pleasure to receive guest feedback and we have certainly taken this one seriously to aid in our continuous improvement. I would like to apologize on behalf of the hotel and its’ team for your stay and by reading each of these reviews we are able to recognize areas that are in need of improvement and take the appropriate actions to correct them. The Quality Suites has 107 spacious suites and 6 regular rooms. For your next stay, make sure to request one of our suites.

Sincerely,

Patricia Alaouz
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ville marie
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2013

Check in was great people at the reception are very nice had vouchers for continenatal breackfast if not taken at hotel could get a rebate of 3.00 at the restaurant next door. Went there for breackfast was not given a menu told to go to the buffet. They had a group of 50 before us food was lukewarm for 25$ including the rebate pretty expensive. the Hotel was ok but had problems with the AC in the room would not always turn on. For the price booked early had a great price of 350 for 4 nights.

Room Tip: They do have rooms with amentities fridge micor wave if you stay for a couple of nites worth it. Get...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Directeur général at Quality Suites Laval, responded to this review, July 1, 2013
Thank-you for taking the time to post your TripAdvisor review following your stay with us on the long week of May. Your kind comments about the services, amenities and staff at the Quality Suites Laval was very appreciated but I would like to apologize for our breakfast options not being what was expected.

Sincerely

Patricia Alaouz
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 19, 2013

My son reserved a room here for his wedding night. The air conditioning gas been broken for several days, but did they say anything? Oh no, that would have been too honest and would have cost then business. Money before reputation. Good job!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Directeur général at Quality Suites Laval, responded to this review, June 28, 2013
As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Thank you for sharing the challenges that you unfortunately had to experience with the air conditioning during your stay, and for which I would like to apologize.

Sincerely

Patricia Alaouz
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 2, 2013

I stayed there for one night on a family trip. The property is old and it is showing, worn out and dirty.

We had a small suite, with a king size bed, a double bed and a sofa bed. The sofa bed was sooo bad, just good to be put to trash. The mattress was 1inch thick and you could feel the springs on your back. The sofa frame was bended, not even good to sit on. The wall were dirty, I could see shadows of past picture frames. The stuco ceilling had a strange color and was barely holding still (see attached picture). The carpet was so dirty that we sneezed all night from the dust.

The king size and double beds were good. The room well equiped, with two TVs, a small fridge, a microwave and a coffee machine. The bathroom was clean. Parking is free.

They served a Comfort Inn style breakfast in a tiny room : muffins, waffles, bread and some damaged fruits. The minimum.

There are so many other hotels in the area, next time I am around I will shop and surely go somewhere else.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, General Manager at Quality Suites Laval, responded to this review, January 17, 2013
These comments are very important because they help us pursue continuous improvement
Through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travellers
We apologize for the inconveniences caused by the uncomfortable sofa bed and the old vinyl in your suite. Renovation is scheduled every year and we will make sure to fix those problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Laval

Address: 2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada
Phone Number:
Location: Canada > Quebec > Laval
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Laval
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Laval 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more   less 
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Also Known As:
Quality Suites Laval Hotel Laval
Quality Inn Laval
Quality Suites Laval Quebec

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