As a point of disclosure, I often stay at Sheraton Hotels as my business travel "pick". I find the rooms clean, parking easy, and staff agreeable and friendly.
The Sheraton Laval was nearby an event I was hosting as a part of my job, so it was a natural choice to stay here. Many of the folks I was working with also decided to stay here. I was impressed at the fact that although there was a Tim Horton's conference on downstairs, the hotel was quiet and felt not so busy as to be unwelcoming. The Laval Sheraton's rooms are a good size and there it lots of parking outside (in the middle of a mall parking lot). Also, because of it's location, there's great access to the mall next door.
The problem with the hotel boils down to staff...
> The Check-in - It took over 25 minutes to check in. When I was finally called to the desk (after standing in line, despite having status with their rewards program), the greeter spent more time on the phone than she did talking to me. She also seemed put out by the fact that I wanted to converse in English rather than French (I speak some French, just not enough to make things go smoothly). I asked for a manager to call my room to discuss... never got a call - even after asking again the next day.
> The room - A great room, but the towels were DIRTY with a long blond hair dangling over the toilet from the towels above (my head is kept shaved, so definietly not mine). I left a note for the house staff to replace all the towels -- unfortunately, the replacements never happened. Only the one clean towel that I used was replaced... This really begs the question - what happens when guests leave the hotel? Do only a select # of towels get changed?
> Internet - The hotel charged $12/day for Internet! This is shocking given that most hotels no longer charge and the business focus of the hotel...
Bottom line - lots of other hotels in the area. I can make due with a less than impressive room if staff are excellent... I can NOT make due with a good room if the staff are less than accomodating.
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- Also Known As:
- Sheraton Laval Hotel Quebec
- Sheraton Hotel Laval
- Laval Sheraton