My boyfriend and I took out 4 yr old for dinner to this location last night thinking it would be as great as the one we normally go to in Ottawa at St.Laurent - we were horribly disappointed. We arrived at the location at about 5:15 on a Sunday night. The location was not busy (that should have been my first clue) We were seated quickly but it was quite a while before our waiter even appeared to ask if we would like to have drinks. We gave him our drink order expecting to be able to order food as soon as he returned as we were ready, this took him almost 10 minutes. We gave our orders and began to wait. We got our complimentary salad and bread (undercooked) then after about another half an hour we finally got our appetizer - by this time our son was really wanting to eat his hamburger as we had not been able to give him much salad and we were out of bread and were not offered more. My boyfriend had to hunt for a fork as the place settings hadn't been complete and the waiter was no where to be seen. The appetizer (Spinach and Cheese Dip) was good but the flat bread was cut into these long thin strips (instead of the usual triangles) which made it impossible to use it to scoop the dip. My boyfriend commented that it looked like someone just threw all the scraps from the bread on our dish. We ate what we could while still looking for the waiter to ask for more bread so we could at least use that. by the time the waiter finally showed up again we had decided we had enough of the dip. Our food showed up almost an hour after we sat down and we managed to ask for more bread - which was again undercooked when it arrived but yet again there was no waiter to be seen to get another one. I found my Vernazza Peppercorn Alfredo had way too many peppercorns, they were also very hard and crunchy as though they were just thrown in there at the last minute and not actually cooked into the sauce at all. It was not pleasant to eat. We spent most of our meal looking for the waiter to get missing items or more bread. he didn't even come by at any point to ask how things were or to offer the desert or toy for my son's kids meal (which were supposed to be included according to the menu) - just a horrible experience with the service. We won't be returning to this location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.