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“Very pleasantly surprised!!” 5 of 5 stars
Review of Econo Lodge

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Econo Lodge
2.0 of 5 Hotel   |   20 Lower Malpeque Road, Charlottetown, Prince Edward Island C1A 7J9, Canada   |  
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Ranked #25 of 28 Hotels in Charlottetown
Manitoulin Island, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very pleasantly surprised!!”
5 of 5 stars Reviewed June 20, 2012

Most hotels/motels/B 'n B's in Charlottetown are very pricey! After some hunting, we found this one & couldn't have been more pleased. The check in staff was friendly, courteous & more than helpful with tourist ideas & folklore. Our room was in the older section but it had been renovated & was clean..best of all...the bed was a dream. Breakfast had lots of options. Check out staff was more than helpful & informative.

Room Tip: North rear outside area had been renovated it was clean & quiet...ideal for us.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Econo Lodge, responded to this review, June 22, 2012
Dear drive830miami,

Thank you for taking the time to comment on your stay. I was very happy to hear about your experience interacting with our staff. We believe in a personal touch & a good night's sleep business and it's always nice to hear that we are delivering on what we believe in.

I wish you happy travels and if you are ever in the area again it would be our pleasure to host you.

Kindest regards,

Brody Lambe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
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    23
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
Charlottetown, Prince Edward Island, Canada
1 review
4 of 5 stars Reviewed June 18, 2012

I was a little hesitant at first to book this hotel due to some of the reviews, however, it soon became obvious that they were far from accurate. My check-in was fast and the agent was friendly, the room was CLEAN and actually had more than I expected (microwave & mini-fridge), also had nice solid wood furniture, that I inquired about at the desk and was told it was made by an local woodworker. I really didn't know where to go for dinner and the agent took the time to not only recommend but also offered and made the reservation for me.

While having breakfast (which included hot waffles!!mmmm! Mamaqtuq as I would say in Inuktituit :) I was talking to some other guests who also were happy with the location of the hotel and the friendly staff.

There was plenty of space for my truck & trailer and also lots of green space where I could walk my dog Ishai. I would recommend this for those who want a central location to explore the Island and also get a lot for your money.

Room Tip: Rooms on the right of the hotel have a nice view of the creek
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  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Econo Lodge, responded to this review, June 22, 2012
Dear NunavutChick,

Thank you for your kind words. We are constantly trying to improve on our product and all comments help us to see what we need to focus on more. The one thing we need to ask is what could we have done to make your stay even better!

Thank you for taking the time to write us, and we hope to host you again sometime soon.

Kindest regards,

Brody Lambe
General Manager
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Parrsboro, Nova Scotia, Canada
2 reviews
3 of 5 stars Reviewed April 26, 2012

The staff was not the friendliest but they did allow our hockey team to cancel room stays after the deadline because we stay here every year for this hockey tournament and will stay again. Wish there was more variety in the breakfast room and HOT coffee would be nice.

Stayed February 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN437, Manager at Econo Lodge, responded to this review, May 1, 2012
Hello Charlene,

Thank you for your comments. We are excited to hear that you are coming back next year and we will ensure we take this opportunity to make your stay right. We have listened to comments regarding our breakfast and have rolled out new items and also a dedicated staff to ensure efficient and comfortable service for all our valued guests. Looking forward to hosting you in Feb.

Kindest Regards,

Brody Lambe
Manager
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Halifax, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed April 5, 2012

I stayed at the Econo Lodge for 2 nights last July with my boyfriend. I had never been to PEI before and we were planning on camping, but the weather was forcasting some rain and it was the only weekend we able to go, so we decided to look for a hotel/motel to stay in. I had never stayed at an Econo Lodge before, but it was one of the only locations available last minute in July for PEI. July a busy time for PEI tourism!! We paid $310 for 2 nights taxes included. At the time I thought this was a decent deal, but now I have come to see how pricy it was, given that it's normally only about $80 per night. But you have to expect a jacked up price that time of the year, they do it becuase people like me end up paying it. It wasn't a great deal, but it was to be expected.

The room: The room was basic. Queen size bed, cable TV, dresser, mini fridge, coffee maker, tables with 2 seats, air-conditioner and bathroom with tub. The decor was dated, but not too worn. The air conditioning was nice and cold, adjustable to the temperature you preferred. The fridge worked well, as did the coffee maker. The bathroom, as with the room, was very clean. I inspected the place to see if there were any hairs left hanging around, but I couldn't find one!The tray under the coffee maker had stained rings on it, not sure why they couldn't just change it out for another one, would have looked much nicer and cleaner. I was impressed with the cleaniness and satisfied with the room overall. It wasn't fancy, but it was comfortable and large enough for the two of us.

Breakfast: You were entitled to a continential breakfast each morning. It was not great. There were fruits, toast & jams, bagels, yogurt, coffee, milk, juice, and a waffle maker. It was often very busy in the small breakfast area. Hard to find a place to sit, some people were standing. A larger room is needed for the summer months, though I don't believe they have the space. Often things ran out and were hard to get. The juice went down quickly, as well as, the milk, and the mixed waffle batter. There was always a line to get some breakfast and it was disapppointing to wait in line only to find out all the things you wanted were empty. I am not a complainer, I was happy to be there regardless.

Staff: Staff always cleaned the room & made the beds to an acceptable standard. The front desk clerks were not very friendly and didn't seem as though they cared you were there. When we arrived they were having computer problems, so I had to sign a paper with my Visa number for accidentials. It was informal, but there wasn't much else they could do, given they were having problems with the computers. Upon checkout I wasn't asked how the stay was or what I thought. They simply swiped my card and handed me the reciept. It was the same man working both when I check-in and out. He didn't smile and didn't seem friendly at all. Could have at least thanked me, since I did over pay for what I recieved no doubt. My boyfriend said it seemed as if the staff were, "all depressed." Can't say they were NOT helpful, since I never asked for anything.

Pool: They had a nice medium sized outdoor pool. We only swam in it once, but it was clean and refreshing. They also had a hot tub, but it was broken during our stay. While we were swimming, someone was attempting to fix the hot tub, so it wasn't going unnoticed.

Overall, our stay was good!! We didn't spend much time in your room anyway, it was just a place to shower and sleep. I left thinking I would return, but since then I have been to a Holiday Inn Express and enjoyed my stay there much better. Their staff was much friendlier and they served a hot breakfast which was nice. I'd recommend this hotel to anyone travelling in the off season and looking for a place to stay for a decent price, during the summer it is probably not your best choice.

E-mail me if you have any specific questions. I'd be happy to answer them for you! :)

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN437, Manager at Econo Lodge, responded to this review, April 7, 2012
Dear Angela,
Thank you for taking the time to review our property. We are pleased to hear about the quality of our housekeeping staff, and will make sure they see this review also.

We have since implemented a dedicated staff member to the breakfast area in the mornings to facilitate in re-stocking and efficient cleaning of tables to ensure an efficient and comfortable breakfast.

I would like to take the time now to say Thank You! I was disappointed to hear of your experience while checking out, but thank you for your business and your feedback to help us improve in the future.

Kindest regards,

Brody Lambe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 24, 2011

NOT IMPRESSES-WOULD NOT RECOMMEND THIS HOTEL IN ANY WAY!! Rented this hotel for 1 month (which was paid in full up front) & asked to extend the stay for 2 more days to attend a graduation and asked if it was OK to have breakfast because we didn't have a lot of food in for our last 2 days. Desk clerk gave a price which was promptly paid and said we could come for breakfast. We went out & came to our room to find the key did not work. Manager said we had to pay more to stay there because the desk clerk was not authorized to give us the price he did. We were told that we had breakfast & weren't allowed to (advertised as breakfast included) & they could charge us $10 each. The owner (I think) saw us at breakfast & didn't say anything about breakfast then. How are we responsible to know what the desk clerk can & cannot offer? Not our fault..if the employees in an establishment are dishonest the company should suck it up. The manager would not give us a receipt for our payment as he said "I won't give a receipt for money that I didn't collect". They would not give back a cheque for $1000 (payable to the owner personally) that was put down for a damage deposit. Called the owner, who yelled at me and threatened to evict me. She said I should know that breakfast isn't included in monthly rentals (how would I know this, by osmosis? Plus we asked-it was the first time we had breakfast). She hung up on me too. My guess is that they are cash strapped…since we were all paid up in a hotel that advertises "free breakfast" who would make such a big deal about the breakfast? Really? This is off season in PEI and the hotel had very few customers in it. There's more, but it would take pages to explain. Since both the Manager & Owner yelled at me when I did not raise my voice and neither one would let me get a word in edgewise or listen to me, I could not recommend this hotel in any way. It ruined our stay in PEI and was the last memory of PEI. MANAGEMENT NEEDS CUSTOMER SERVICE TRAINING AND LISTENING SKILLS!

Room Tip: A room got robbed of a TV while we were there. Hotel owner demanded to know why we didn't call...
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON Canada
Top Contributor
75 reviews 75 reviews
71 hotel reviews
Reviews in 60 cities Reviews in 60 cities
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed September 8, 2011

The wireless internet signal cannot reach my room at the basement, but the connection is ok at the lobby / breakfast area. The staff knows about this but shows no interest in getting it fixed. The building is old (though not that terribly old), and the maintenance is apparently very stretched. The odour at the corridor and the room is quite unpleasant, but is still tolerable. But this motel offers a few rooms with 3 double beds - at the price same as regular rooms! The Breakfast area has quite a few tables - plus a patio, but the variety and quality is quite limited.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottetown, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2011

Nice Personal.
We spent there 7 days in this hotel and it was great vacation in PEI! We will come back!

Regards Zinchuk Family
Thanks Mike and to George with Georgina!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge

Address: 20 Lower Malpeque Road, Charlottetown, Prince Edward Island C1A 7J9, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 28 Hotels in Charlottetown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Econo Lodge Charlottetown! Our 63 room property is located on 9 acres of beautifully landscaped land at the entrance to Charlottetown. We are only minutes away from the University of Prince Edward Island, Charlottetown’s largest shopping center and restaurants. The Historic Charlottetown waterfront and the Confederation Centre of the Arts are under 10 minutes away. Spacious guest rooms feature cable television, coffee makers, work desks and free wi-fi. All of our rooms include refrigerators, microwaves, and hair dryers. Laundry facilities are available on-site. ... more   less 
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Also Known As:
Econo Hotel Charlottetown
Econo Lodge Charlottetown, Prince Edward Island
Charlottetown Econo Lodge

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