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“Stuck in the 80's” 3 of 5 stars
Review of BEST WESTERN Charlottetown

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BEST WESTERN Charlottetown
3.0 of 5 Hotel   |   238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada   |  
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Ranked #18 of 26 Hotels in Charlottetown
Niagara Falls, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Stuck in the 80's”
3 of 5 stars Reviewed September 14, 2012

We stayed at the Best Western in Charlottetown in July for 3 nights. We had to stay in the Conference Centre across the street, where there was one really slow elevator. Our room was clean, though had not been redecorated since the 80's. Breakfast was the biggest letdown, with limited edible choices.

Stayed July 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 10, 2012

After taking nearly 20 minutes to be checked in, as their was only one clerk on duty at a very busy time, we finally got to our room to find that the sofa bed hadn't been changed from the previous occupants. Then we found that the microwave, coffee table and sink were filthy with grime and foodstuffs, and the freezer of the fridge completely iced up. The poor clerk on reception then turned housekeeper to remedy our problems, with linen for the sofa bed, and a quick clean up, with an even longer queue then developing in reception. To their credit, they did give us a 20% credit on the first of our two night stay.

The "free" breakfast was OK, but we found it more continental than "hot" as the scrambled eggs on offer were pretty basic. No restaurant on site, but in a good central location with plenty of nearby restaurants to choose from within walking distance.

As this was one of the more expensive hotels that we have stayed at during our current trip, we expected a lot more!

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 28, 2012

We had a great time in Prince Edward Island and the Best Western in Charlottetown was a great hotel to stay in.We had a huge room with a fridge and kitchen area.We stayed in the annex of the hotel.We enjoyed the complimentary buffet breakfast and having a relaxing swim in the pool after our long journey.The reception staff of the hotel were very helpful.We would definitely stay at this hotel again,we even joined their rewards programme!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 26, 2012

Prince Edward Island was the first stop on our family vacation this year and we decided to stay at the Best Western. We had a great stay at the Best Western Charlottetown. The rooms were clean and well maintained. The customer service was excellent and the hot breakfast was a great way to start our day. It was a great start to a great vcation.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keswick, Canada
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 21, 2012

This Best Western is very good!
To start, great customer service. We were expected to arrive on a Thursday but good old Air Canada let us down with a lay over in Montreal from T.O. Enough said!
This being our situation we called the hotel to inform them that we would arrive on Friday and they graciously did not charge us for the Thursday! Thank You! Great customer service.
The staff at the front desk, Wow! Very helpful with getting us a fridge, and all the secrets to local places to see. A special shout out to Tracey, who is always smiling and helpful with any question.
Our room was always very well cleaned and cared for.
The property is well kept and laid out. There are two buildings with a connecting tunnel underground.
We stayed in the north building, called Conference Center. Room #161 on the first floor close to the lobby. Nice room and enjoyed being able to open the window for some fresh air.
Lots of parking.
We had a late flight out on Monday and tried to extend our room. This is possible to do but because of a full house reservation, it was not possible for us.
However, they did offer to store our luggage for the day while we toured the island and allowed us to return for the use of the pool locker room and shower. Good customer service.
Breakfast: What can I say, very nice spread! Coffee, tea, juice, cereal, toast, muffins, eggs, crepes, sausage and yogurt.
We were here for the National Youth Track and Field Championships, so there were lots of hungry teens and not once a problem with the quality/quantity of the food or friendliness of staff.
Location: Walking distance to many food and drink spots! 5-8 minutes walk downtown.
We will definitely return when we visit Charlottetown in the future!
Go and enjoy!
Thanks to all the staff!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washago,on
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 20, 2012

hotel seems older,we stayed in a king suite on aug 7th 2012.very close to downtown,adequate breakfast included. people seemed friendly. Did not experience any problems. second time here.
If your stuck and didn't plan ahead, its still a decent place to rest.

Room Tip: some rooms have a hallway on the exterior of room that passes by your bedroom window which makes it...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 12, 2012 via mobile

The hotel itself is nice, modern, and close to nearby sites, activities, and has for the most part good and friendly staff. However, customer service is lacking. When traveling, I always call the location itself to make sure of things and to confirm questionable items. I avoid Expedia and other sites and because of this I don't get the best price - but usually I get what I asked for. Not this time, I asked for a room on the main building and a late checkout - this was all confirmed by the location and the best western main office. When I get there nothing was right and no solutions were offered. I get a room in the main building - right next to the exercise room - the window for the room actually looks in the exercise room (?!?) . The staff made no efforts to satisfy me with the late checkout - causing me extra stress and costs as I had to change my plans for the ferry and drive to cape breton. I asked for someone to make contact with me at the start of my stay and no one inquired about the problem for 4 days. Their answer was there are no guarantees in the reservations - I don't buy this - other hotels and chains honor their reservations. What's the point in calling ahead and confirming and they can't honor a reservation? I gave them numerous opportunities and everyone said they couldn't help me! Best Western hotels are usually my second choice after Delta hotels in Canada , and I still enjoy them, but I will not be returning to this one. They just don't care that when you make a reservation at a hotel the customer relies on getting what they wanted and causing hardship regarding changing plans is a problem during vacations.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review, August 15, 2012
I would like to acknowledge the guest observations.
I was very happy to see your kind comments on the friendly staff and the overall quality of the guestrooms and the hotel in general.
Investigation of your specific issue with the "promised" late check out is somewhat complicated as we do not have your name to follow the trail properly. It seems that your booking was made by a central reservation office, possibly Best Western International or another source. I can assure you that we are very specific when taking reservations over the telephone at the hotel and review our check in and check out times, especially during the height of the summer season when we run at high occupancy. We post an 11 a.m. check out time to allow the housekeeping department sufficient time to clean the rooms for arriving guests with a promised check in time of 3pm. From time to time we have guests who need to have a later check out time than 11 a.m. and we typically arrive at a mutually agreeable solution where the guests understand that they need to incur an additional charge for the extended stay. This can apply to late departing flights or ferries. We aim to please both departing guests with the specified check out time but we also feel an obligation to honour our posted check in guarantee of 3pm. I hope this guests can understand that this can at times be a delicate balancing act, especially with vacationing travellers.
Thank you for taking the time to share your comments with us and I hope to have the pleasure of welcoming you to our hotel in the not too distant future.
Walter
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Additional Information about BEST WESTERN Charlottetown

Address: 238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Charlottetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Charlottetown 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island

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