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“Absolutely Perfect!” 5 of 5 stars
Review of Caesars Windsor

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Caesars Windsor
4.0 of 5 Hotel   |   377 Riverside Drive E, Windsor, Ontario N9A 7H7, Canada (City Centre)   |  
Hotel amenities
Ranked #1 of 34 Hotels in Windsor
Certificate of Excellence 2014
Toronto, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Absolutely Perfect!”
5 of 5 stars Reviewed May 7, 2012

My boyfriend booked a Junior Suite for us in the new tower and the room and staff exceeded all expectations! The rooms were very clean and spacious. A little bit pricey, but, you get what you pay for!

Room Tip: Book a room in the new tower, all of the rooms are renovated!
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,532 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (498)
Date | Rating
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English first
Ontario
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 4, 2012

This place is huge! From what we could make out it is two hotel complexes connected by the casino. It is marked with signs once you get off of the 401. Because this is a casino they do check I.D.(as we found out as we were wandering around looking for the registration desk which was in the other building-very confusing, got lost twice.) The hotel is located on the waterfront facing Detroit. We went to the self-park parking lot because I didn’t want the hassle or expense of valet parking which we found out is free. The free self-park parking garage was large and because we were in the tower, it was easy to get back and forth to the car. The room was at the end of the hallway and we had to go through a secure door to get to our room which meant that we heard absolutely no hallway noise which was lovely. The room itself had a king size bed, tv, desk, internet, large bathroom with a bathtub and glassed in shower. It had coffee making facilities. We did not hear road noise or casino noise from our room. I rate the toiletries as 2.5/5 but the linens were nice. The room had a hair dryer and if you tend to get cold in the bathroom you could turn on the heat lamp for added warmth. There are two restaurants open for breakfast but room service is also available. The people working in the casino were extremely nice. The casino is a great place for entertainment and is very eye catching and we had fun with our $25. We would definitely go again.

Room Tip: Ask for room away from the elevators. There is a main hallway from the elevators that then branches...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ontario, canada
Top Contributor
95 reviews 95 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed May 3, 2012

Spent one night at Caesar's Windsor Hotel beginning of May. Was there for a business meeting and thought it would be a nicer choice vs. the Hilton or other nearby hotels as it was listed as the only 4 star on expedia. It was a reasonable place to stay as far as hotel accomodations go but it certainly wasn't anything compared to the Casear's properties or casinos in Vegas. There isn't much in terms of service - the staff seemed pretty disinterested and seemed to assume I should know how to navigate around the hotel and casino. The room I rec'd was a king room with a view in the Forum Tower but the stained carpeting and chair were a bit disappointing and although it had a river view, most of the view was of the crummy parking lots that border the hotel. Although the casino and hotel looked empty (if you can believe it I never saw another hotel guest the whole time I was there) the customer service was pretty well non-existent. I called the spa to book a massage but was told their only registered massage therapist was booked solid but I could have an esthetician instead. I then inquired about the different types of facials but the person on the phone read to me over the phone what I had just read in the spa brochure. I decided to pass on it. I had to call room service twice before they answered the phone and when they did the first thing they told me was that it would be at least 45 min before they could get my order to me. When I checked in they did ask if I wanted a rewards card, at first I said no but she told me there was always some kind of free gift (usually $10 of free slot play) so I said yes. As I took my key I was expecting the card but the front desk person just looked blankly at me an dsaid I had to go to the rewards counter in the casino to get it. When I went there an hour later they did sign me up, give me a card and when I asked about the free gift, they said it would take 2 weeks for the $10 to appear on my card, and that it would expire in 6 months. Oh well, at least I got a lanyard for my trouble. Overall, it was fine, no complaints about the value of the hotel ((the room was $109, valet parking was free) but I think they missed the boat in terms of customer service and creating some of the Ceasar's experience for their guests.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Granger, Indiana
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 2, 2012

I've been staying at this hotel for years, and travel to windsor often..

but if my family comes with me, we cannot stay here because the kids cannot make it to the pool, due to being too young to walk through the casino..

this hotel doubled their size, and when they did, the main lobby had moved to the other side of the casino, and pool stayed in the old tower.. so now its impossible..

otherwise, the rooms are very nice, the sports bar, good variety of food..

nice valet parking, lobby is enormouse once you figure out how to get there..

Room Tip: ask to stay in the new tower, rooms are a bit nicer, newer..
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 27, 2012

This is an excellent hotel. The customer service here goes above and beyond. It didn't matter if we were speaking to the people at valet, reception, room service, cleaning staff - everyone was polite and professional and really friendly. We were made to feel special here. The room was exactly as we had expected. My only complaint, is that this is not a hotel for families. This was not shared with us prior to booking, despite the staff knowing that we were booking with 2 children. The children are not allowed anywhere in the hotel, except the room. The pool, restaurants, everything else is beyond the casino wings. So, children were not permitted. We were in town for a family function, and certainly would have chosen a different hotel, had we been told in advance. But, if you don't have kids, this is the place to be!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 24, 2012

If you want a few days' escape from the real world, try Caesar's Windsor. Spending 3 days/2 nights recently was a great decision. Employees delivered service with a smile and were gracious and accomodating. We couldn't have asked for better hospitality. Food was great, especially all the buffet choices. Thank you for the Spring Break!

Room Tip: Augustus Tower is newer; ask for a room with a view.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Detroit, Michigan
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 24, 2012

The staff of this hotel aim to please. They are polite, friendly, and go the extra distance to address any/all of your needs.

We were upgraded to a suite, due to a late check-in after a full house - what a treat! That was magnificent. We truly felt like we were on vacation, and we just live across the river!

My only disappointment was that there wasn't a little "breakfast restaurant" where you could go and just get a cup of coffee, a couple of eggs and bacaon. We loved the Market Buffet for dinner, but didn't want to spend that much for a breakfast, and the only option we saw was a deli and a Starbucks. We took a walk to another restaurant. Which was nice, actually.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caesars Windsor

Address: 377 Riverside Drive E, Windsor, Ontario N9A 7H7, Canada
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Windsor
#1 Casino Hotel in Windsor
#2 Business Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caesars Windsor 4*
Number of rooms: 758
Official Description (provided by the hotel):
EXPERIENCE THE LARGEST CASINO RESORT IN CANADA. Spectacular luxury awaits you at the 27-story Augustus and 22-story Forum hotel towers. When combined, they boast 758 luxurious rooms peppered with indulgences that are hard to resist. Enjoy complimentary valet service, room service, concierge attention, an indoor pool, health club, fitness centre and wireless high-speed service. From our award-winning buffet to our world-renowned steakhouse, Caesars Windsor is your place for great culinary indulgences. Our 8 restaurants include: Neros steakhouse, Augustus Cafe, Artist Cafe, Market Buffet, Legends Sports Bar, Pronto Cafe, Vu Bar and Cosmos. Experience many of the legendary names in entertainment in our 5,000 seat entertainment centre. Enjoy non-stop gaming action spread over two expansive floors, with World Series of Poker satellite tournaments and sports wagering. Getting here is easy. Accessible by Via Rail, the Windsor Airport (YQG) and the Detroit Metro Airport (DTW). ... more   less 
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Also Known As:
Caesars Windsor Hotel Windsor
Caesars Hotel Windsor
Casino Windsor Hotel
Windsor Caesars Hotel
Windsor Casino
Caesars Windsor Ontario

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