Before visiting your restaurant we checked the reviews on the internet and found that your establishment had very favorable reports on everything from the food,service and ambiance.
These were very encouraging signs,so we decided to try your excellent cuisine.
On Wednesday January 14th we,arrived at approximately 5.20 pm and we were cordially greeted and seated.Our waiter provided us with two menus each and suggested we order the "winter bites"
for $35.00.All three in our party settled for his suggestion.
I cannot say enough about the food.From the appetizer to the dessert everything was superb.You are to be commended.
Everything was going smoothly until the bill was brought to the table.
The waiter said I quote "I hope you are not paying this with a gift card,as the "winter bites"menu is not accepted payment with this gift card"
What a shock!How embarrassed we were.
The waiter ran on about how the gift card was already discounted at Costco by 20% and the the "winter bites"was already discounted.
These were Christmas gifts for God's sake from our grand children and who cares where they were purchased or if they read the fine print disclosure at Costco.
What a dumb statement!Do you check where your gifts come from?
Prior to us being seated and handed the menus,not one word was mentioned about this policy.
You would think that just a few weeks after Christmas that a lot of people would be using gift cards such as this and therefore should be informed that gift cards such ours is not acceptable for payment of the "winter bites".
Needless to say I reluctantly paid for our meals with a credit card.
We still have the gift cards but it is doubtful if we will return to your restaurant.
This experience taught your waiter a lesson,as he missed out on a very large tip.
You sir as the owner will possibly lose three future customers,which is a shame because you have such a delightful place.But a bad policy.
I used to own a restaurant and I know how bad publicity can be detrimental to a business.
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