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“Friendliest Hotel Staff!!” 5 of 5 stars
Review of Comfort Inn and Suites Ambassador Bridge

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Comfort Inn and Suites Ambassador Bridge
2.0 of 5 Hotel   |   2330 Huron Church Road, Windsor, Ontario N9E 3S6, Canada   |  
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Ranked #6 of 34 hotels in Windsor
Canada
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
“Friendliest Hotel Staff!!”
5 of 5 stars Reviewed January 15, 2013

I booked a room for two to see Welfarewell staged at the University of Windsor in early December. Even though the hotel was filled with hockey families and boisterous players, we had an excellent stay. Every staff member, from Tara at the front desk, to all maintenance and cleaning staff were very warm and friendly.

Breakfast area was a bit crowded, but we were told the night before that we could take meals to our room.

The room was spacious and clean. I would stay there again.

Room Tip: There is no elevator so if mobility is an issue, ask for ground floor room.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, January 17, 2013
Good Day and thank-you for your positive review. We love hearing from our guests about their stay with us at the Comfort Inn & Suites Ambassador Bridge Windsor.

Also thanks for posting the room tip as we do take requests directly at the hotel for ground floor guest rooms if stairs are not an option.

Take care and safe travels!
Beth Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Seattle
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2013

I came here specifically because they have a hot tub. They even have a kiddie pool in addition to the regular pool.

The rest of the hotel could use some work tho! Seriously outdated! The rooms are pretty cheap looking but it's workable for me. The shower is actually quite nice with excellent water pressure.

Staff were friendly. A couple local restaurants in walking distance, and an Applebee's. I suggest the cafe next to the Applebee's though. Cute little coffee shop with sandwiches and soup and wifi.

Bottom line, if you are used to 'nice' hotels and are a hygiene freak, this hotel won't cut it for you. But if you're used to cheaper hotels, this one is fine.

And, I apologize that you have to stay the night in windsor! There really is nothing here!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, January 17, 2013
Good Day and thank you for your review. We are happy to hear that you enjoyed our pool and hot tub area. It is quite popular especially for families.

I am disappointed to learn you felt that our decor is outdated and looks cheap. Extensive renovations in our public areas and guest rooms were completed within the last year and a half and exceed the average Comfort Brand standards in quality and style.

Also I apologize that you felt there is nothing to do in Windsor when you were here. Windsor has a lot to offer the traveller whether your stay is a quick overnight or for an extended long weekend. I hope you will consider trying us out again and if you do, please stop by our front desk so we can tell you all the great and fun things our city has to offer.

Take care and travel safe,
Beth Lewis
General Manager
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Ontario's Near North, Canada
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 6, 2013

My husband and I stayed at this hotel for the first time in December. We have been to Windsor many times and have always stayed at other hotels but thought we would give this one a try. Hmmm. We were greeted by the most miserable 20 yr old at the front desk. She never once made eye contact, nor did she smile, at anyone. Not a good start. We get to our room, no elevators, which is fine, the room was ok, although did not have a fresh smell at all. The first thing I always do it hang up my clothes. I open the closet only to find an orange on the floor. I take it out to the cleaner in the hallway and tell her, she sort of laughs and takes it from me. We had to leave soon after to attend the concert we had come to Windsor to see. Got home late in the morning Im packing up and getting ready and notice that there are about 10 potato chips between the stand that they have the fridge on and the dresser! on further inspection I notice a dirty sock behind the dresser, which looks like it's been there for a while. On closer inspection I notice that there is no way that the carpet had been vacuumed as there were litlle specs and crumbs all over the carpet. Gross. I sent an e-mail when i got home, to Comfort Inn and Suites, and they replied immdiately, saying how sorry they were and that they would forward the email to the Hotel so they could respond, since they are owned individually. I was to let them know if I had not heard a response within 72 hours. Well here we are 96 hours later and no response from the Huron Church Road Comfort Inn. Very obviously concerned about customer service !!! Will never stay again and will advise anyone else to avoid it as well if this is how they treat paying customers. I must say, I was annoyed at the state of the room, but not hearing back from the Hotel has be angry !

Room Tip: Choose another hotel
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, January 7, 2013
Good Day and thank-you for your review.

I apologize for the delay in my response to the concerns you had during your stay with us on December 28. I look forward to discussing this in more detail with you and have left a voice mail message for you. If you prefer that I call you again, feel free to email me at cis@cogeco.net and let me know when is the best time to call you again and I would be more than happy to do so.

I am confident that we can find a resolution to your concerns and am committed to working on improving our customer service and room condition as soon as possible.

Thank-you,
Beth Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanata, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

We stayed at the Comfort Inn Dec 27-Jan1, 2013. The hotel is located in a good central location in the Windsor area because it is at the corner of Huron Church Road and EC Row Parkway. You can reach most areas by car in 15 minutes. (downtown, train, airport, La Salle, shopping mall, Bridge to USA, etc.)

For families with kids, it is an excellent choice since they have breakfast included and it has both a kids wading pool and full size pool. For the adults, they have a full size hot tub. There is lots of parking with free internet. If you are staying for any more than a few days, I would recommend the "Suite" room. It is a little more money but it is worth the extra room especially if you have kids or want to entertain. It is also quieter since it has the separate bedroom.

Room Tip: I would suggest paying the little extra for the Suite room if you have kids or expect to entertainin...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Ontario
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

We stayed one night while visiting friends. Clean quiet rooms. Good breakfast. Big pool. No complaints- I would stay at this hotel again. Trip advisor needs to lower the 200 Character minimum on the review.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayland MI
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

The positive reviews of this hotel are spot on. Facilities were clean and well maintained. Rooms were comfortable with good basic amenities plus we had a mini-fridge.
The two other big pluses for us were the breakfast and staff. Each morning of our two day stay we enjoyed the eggs, sausage, yogurt, pastries etc. Well supplied even close to the end of the 9:30 a.m. Stop time.
One of the desk clerks was outstanding. She not only knew the locations and directions I wanted to visit around town, she gave suggestions on when to go, what to bring or not bring and in what order. for instance, we went to COLASANTI'S tropical Gardens (30 minute drive from hotel) and she provide how to get their best, advised us not to wear big coats inside, must sample their homemade roasted chicken, peach drink and doughnuts. Plus, stop by the nearby town of Kingsville. All great suggestions. This is what helps to make this hotel a winner in Windsor.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 11, 2012

Conveniently located directly off the highway at a good price. Room was clean, bed was comfortable, and nice bonus having a mini-fridge. Modern and up-to-date. Nice size indoor pool with slide (great for kids!) and hot tub. Only issue I had was with the kids' hockey team(s) that was staying at the hotel on the same floor as me. They were running up and down the hallways and knocking on doors at all hours, and I think they were also responsible for the fire alarm going off in the middle of the night. While ultimately it is parents' responsibility to control their kids, I expressed my disappointment that front-desk staff didn't at least warn me that I was staying on a floor filled with kids. I also suggested that they might consider hiring a security guard or appointing a staff member to deal with any issues that arise when a sports team (or other large or rambunctious group) is staying at the hotel so as to prevent any undue inconvenience to other guests. Because of this, I did not plan on ever coming back to this hotel. However, a few days later the hotel Manager called me to apologize and ensure me that the hotel does not routinely host kids' sports teams and that this particular team would not be welcomed back. This and the compensation I received showed me that this hotel values customer service. I will definitely give this hotel another chance as a result.

Room Tip: Hotel is 2 floors - main floor rooms have sliding doors to exit outside
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn and Suites Ambassador Bridge

Address: 2330 Huron Church Road, Windsor, Ontario N9E 3S6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn and Suites Ambassador Bridge 2*
Official Description (provided by the hotel):
The newly renovated Comfort Inn & Suites Ambassador Bridge hotel is ideally located on direct access routes from Highway 401, the E.C. Row Expressway and the Ambassador Bridge to the United States. Just a short drive from great shopping at Windsor Crossing Premium Outlets and Devonshire Mall, lively gaming action at Caesars Casino and the Windsor Raceway & Slots, sporting venues such as the Windsor Arena, regional wineries, great restaurants and night clubs, and many other attractions. This Windsor hotel will impress guests with fresh new décor throughout, including a selection of new spa suites featuring a king-size bed, lounge and work areas, whirlpool bath for two, robes, 42” flat screen television and cozy fireplace. Enjoy the convenience and comfort of a new fitness room, executive boardrooms and newly renovated larger function rooms with updated audio-visual equipment. Other features provided by this 100% smoke-free Windsor hotel include: Free wireless Internet access, Free unlimited local calling, zero access calling and voice mail, Free parking, with drive-up access to first floor guest rooms, Free deluxe continental breakfast with fresh waffles, Free weekday morning newspaper, Business centre, Free 24 hour lobby coffee and tea bar. ... more   less 
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Also Known As:
Comfort Inn And Suites Ambassador Bridge Hotel Windsor
Windsor Travelodge
Windsor Travel Lodge
Travelodge Windsor
Travel Lodge Windsor
Comfort Inn And Suites Ambassador Bridge Windsor, Ontario

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