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“Average hotel with a good view” 3 of 5 stars
Review of Waterfront Hotel Downtown Windsor

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Waterfront Hotel Downtown Windsor
3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)   |  
Hotel amenities
Ranked #12 of 34 Hotels in Windsor
London, Ontario, Canada
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Average hotel with a good view”
3 of 5 stars Reviewed 6 days ago NEW

We paid for a room with a panoramic view, however one of the windows was fogged up and you could not see out of it. The bed was lumpy but not uncomfortable. Check-in was easy though coming in from the parking garage was quite a roundabout way. Check-out was quick.

The breakfast was okay, nothing great.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear ArchanaG152,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are happy to hear you had a positive experience with our check-in/check-out process, but disappointed to hear that one of your windows was fogged up. The view from the Full Panoramic View rooms of the Detroit River & Skyline is truly spectacular, and we are sorry if you did not get to enjoy it to your full satisfaction. We do strive to give each of our guests a positive experience, and we hope that we will have the opportunity to host you again and meet this standard.
Once again, thank you for taking the time to share your feedback.

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    39
    82
    51
    22
    12
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Top Contributor
104 reviews 104 reviews
80 hotel reviews
Reviews in 82 cities Reviews in 82 cities
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Though this hotel is somewhat threadbare, and was built during the first flush of Windsor's introduction of casino gambling, it still has many virtues.The rooms are clean and comfortable.The breakfast buffet is hearty. And it's convenient to a host of attractions: Caesars Casino, the bus station (directly across the street, from which one can take the frequent tunnel bus into Detroit for games or nightlife), Dieppe Gardens, Ouellette Avenue, the Tunnel...even Windsor's Community Museum, over which the hotel looms noticeably.

The most remarkable asset, though, is the view across the Detroit River to the Detroit skyline. Whether in daytime or at night, whether from the ground or from up in one of the hotel rooms, the view from Windsor is iconic and belies the conventional wisdom about Detroit as a city in decay. From the park directly in front of the hotel a big ore boat chugging upriver is a unique and memorable sight. And one can even hear the People Mover as it glides along the river's opposite bank, like an evocation of some futuristic metropolis.

For the money, we had a good time...on the Waterfront.

  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear DoeHEAD,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are thrilled to hear you enjoyed your stay with us in May, and that you enjoyed the incredible views of the Detroit River & Skyline. As you mentioned in your review, the skyline of Detroit as seen from our guest rooms is truly iconic, and we are happy to be able to share that with each and every guest whom stays with us. From the towering GM buildings, to the music heard from festivals held at Hart Plaza, the ability to enjoy the sights and sounds of a major city in another country from the comfort of our guest rooms, is truly a unique experience.
Once again, thank you for taking the time to share your feedback. We hope to host you again in the future.

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Family
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London, Canada
Top Contributor
98 reviews 98 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Convenient from the VIA station, was wonderful to be so close to the river. Great walk to wind down after a day of meetings, perfect for an early morning wake up to start the day off right! Hotel was clean, good towels. Great breakfast buffet. Friendly front desk staff.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear Laura J,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are happy to hear you enjoyed your stay with us in April. As you mentioned in your review, the Windsor Waterfront Path is just steps from our front doors, offering a beautiful stretch along the river on which you can walk, jog, or bike! The path also features numerous playgrounds for those travelling with families, as well as the Odette Sculpture Gardens for those seeking out unique outdoor art! It is an awesome way to start or end your day, and we are glad you took advantage of it during your stay.
Once again, thank you for taking the time to share your feedback. We hope to host you again soon!

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

No internet!!!!
Front desk sent up engineer to check, all he could suggest was that I shouldn't expect to connect or do anything during peak hours - his suggestion was to do my work after midnight!!!!

Stayed May 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear Steveodor,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are disappointed to hear you were not satisfied with your stay, and we apologize for any inconvenience you might have experienced. Our internet service is normally quite reliable, whether during peak hours or not, and we do our best to inform our guests at check-in or via a letter in the room, if there are any planned outages by our service provider. If you wish to discuss your experience further, we invite you to contact us directly.
Once again, thank you for sharing your feedback. We hope to have the opportunity to host you again.

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I didn't personally experience any problems with the reservation service here. However I did stay here with a group that had reserved three rooms. One of the rooms was booked on expedia I believe. Somehow the reservations got all mixed up and these people ended up having to pay for this room for the night we stayed plus an additional one that was never used or booked in the first place. Regardless of this situation the hotel was nice with a great view. The rooms were clean and it is located in a great area of the city.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear Missparker85,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are happy to hear you had a positive experience with us, and that you enjoyed the view of the Detroit River & Skyline from your guest room, as well as our location in the heart of Downtown Windsor, Ontario! We believe that our close proximity to local attractions such as Adventure Bay Family Waterpark, the Windsor Waterfront Path, and the Art Gallery of Windsor, makes us the ideal location for all types of travellers, no matter their interest or reason for their visit. We are disappointed to hear there was some confusion in regards to your friends' reservations, and we invite them to contact us directly if they would like to further discuss their experience. Unfortunately, bookings through 3rd party sites such as Expedia are not controlled by us and would need to be cancelled through Expedia directly.
Once again, thank you for sharing your feedback. We hope to host you again in the future.

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

Arranged travel for large group and was unhappy with the service that was offered. Sales team were hard to reach when needed, lack of response when sending communication. Communication was brief and inconsistant.Disorganized would be the term to discribe my experience

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear londonknights762,

Thank you for taking the time to leave your comment on Trip Advisor, it is much appreciated. We are disappointed to hear that you did not have a satisfactory experience, and we invite you to contact us directly if you wish to further discuss this matter. Our Sales Team is dedicated to providing excellent service and support from the time of booking to the day of arrival, and we are sorry to hear this was not met. Please reach out to us if there is anything further we can do.

Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had a fast and courteous check in experience. The rooms were fine, needing updating, but the washroom was a bit small for travelling with a senior with a walker.

The breakfast buffet had usual hotel offerings (cereal, muffins, pastries, toast, scrambled eggs, sausage, yoghurt, waffles). The buffet was very busy, and the staff hustled to keep the food stocked. They were very courteous. Good stay.

Room Tip: The panoramic views were stunning
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 days ago
Dear puffbuff,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are happy to hear you enjoyed your stay with us in April, and that you had a pleasant experience with our Guest Services Agents and Breakfast Attendants. We truly feel that the hard-work and dedication of our team members, greatly enhance the overall experience of our guests. As you mentioned in your room tip to other travellers, the views of the Detroit River & Skyline from our Full Panoramic View rooms are stunning. We are proud to say that we are the only hotel in Windsor & Detroit, which offers a water view from all 305 of our guest rooms!
Once again, thank you for taking the time to share your feedback. We hope to host you again soon!
Yours in Hospitality,
The Waterfront Hotel Downtown Windsor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 34 Hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
The WATERFRONT HOTEL Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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