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“Nice place poor reservation process!!” 3 of 5 stars
Review of Waterfront Hotel Downtown Windsor

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Waterfront Hotel Downtown Windsor
3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)   |  
Hotel amenities
Ranked #11 of 34 Hotels in Windsor
Chatham, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Nice place poor reservation process!!”
3 of 5 stars Reviewed 4 days ago NEW

I didn't personally experience any problems with the reservation service here. However I did stay here with a group that had reserved three rooms. One of the rooms was booked on expedia I believe. Somehow the reservations got all mixed up and these people ended up having to pay for this room for the night we stayed plus an additional one that was never used or booked in the first place. Regardless of this situation the hotel was nice with a great view. The rooms were clean and it is located in a great area of the city.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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202 reviews from our community

Traveler rating
    39
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    50
    21
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
London, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

Arranged travel for large group and was unhappy with the service that was offered. Sales team were hard to reach when needed, lack of response when sending communication. Communication was brief and inconsistant.Disorganized would be the term to discribe my experience

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We had a fast and courteous check in experience. The rooms were fine, needing updating, but the washroom was a bit small for travelling with a senior with a walker.

The breakfast buffet had usual hotel offerings (cereal, muffins, pastries, toast, scrambled eggs, sausage, yoghurt, waffles). The buffet was very busy, and the staff hustled to keep the food stocked. They were very courteous. Good stay.

Room Tip: The panoramic views were stunning
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel - as you'd guess by the name and any marketing they do - is all about the view. "All 340 rooms face the water". I considered the Casino Windsor, but the rooms are twice the price (on weekends) and are smaller but more modern and don't get the same view.

The hotel is conveniently located downtown, just two minutes to the tunnel to Detroit and walking distance to anywhere downtown Windsor.

The lobby and breakfast area have been nicely updated, but the elevator, hallways and rooms need some desperate updating.

The elevator is slow and creaky... The hallways are dark and dingy - they even had duct tape on the carpet covering up rips. Not very classy.

The room I had - king with full panoramic view - was quite nice - not very roomy and a tiny bathroom, but it felt clean if a bit sparse.

A few other notes:

The staff was great - very friendly and professional.

I woke up early to the sound of festivities on the waterfront, boats on the river etc. Such is the price to pay for this view.

The breakfast is free, but the lineup was unbearable, so I had to bypass it in the interest of time.

All in all, if you are just in town for a short trip and need a good location, this will be a good choice. If you are picky and want a modern, clean or romantic getaway, you will want to look elsewhere, such as the casino. I really hope they continue updating as this hotel deserves it.

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
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Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago via mobile

Had a nice room and stay here. They had construction in the lobby at the time. Customer service was less than stellar. Maybe it was due to all the dust and noise. But we enjoyed a good lunch nearby at the cafe across the road. Great view of the river in my room.

Stayed March 2015, traveled on business
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Aberdeen, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a few nights as a global traveller it was not what I have experienced in other 4 ot 5 hotels on check in Stephanie was exceptionally polite pleasant and helpful also Glenn and Aimee the room was nice clean and comfortable but the breakfast was very poor each morning we were informed there was no bacon left not sure it ever existed the scrambled egg was cold and disgusting I tried to tell the waitress Diane rather than apologise she said it burnt her finger how ridiculous is that another guest said it was cold she had a very bad attitude hence the reason I asked her name I said it was poor for a 4 star hotel she tried to tell me it was a 5 star which in itself is misinforming the public she was rude and arrogant not suitable to be working with the general public she needs training in customer care as a result We will not be staying here sgain I suggest you try the Holiday Inn the hotel itself is not up to 4 star see my reviews for the coutyard marriott Mumbai India also in Mumbai for the Grand Hyatt 5 star and the Orchid 5 star.these hotels are way above the 5 star standard also my review for the Goldcoast 5 star in Kowloon in Hong kong this hotel in Windsor is more a 3 star standard and service.

Stayed April 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night for grandaughter's basketball tournament. Large room, very comfortable king-size bed, great view over the river. Front office staff very friendly when checking in and out. Good complimentary hot buffet breakfast. Multistory parking garage behind hotel connected by overhead walkway ($12 per 24 hrs) - circuitous route if using walkway to get to lobby, best just to walk outdoors and enter the hotel through the rear entrance. Would certainly use this hotel again.

Room Tip: request room on upper floors with river view.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 34 Hotels in Windsor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
The WATERFRONT HOTEL Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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