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“Newly refurbished???” 1 of 5 stars
Review of Waterfront Hotel Downtown Windsor

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Waterfront Hotel Downtown Windsor
3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)   |  
Hotel amenities
Ranked #10 of 34 Hotels in Windsor
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Newly refurbished???”
1 of 5 stars Reviewed 2 weeks ago

After checking in and being promised a "room with a great view of the skyline and river", we were disappointed to find that the middle window in the room completely fogged over! We could not se a thing through it. However, the staff was very accommodating, finding us another room...one that was "newly refurbished". The room was okay, but hardly refurbished. There was tape on the ceiling, as though someone had taped ballons on it, the floor boards were scuffed up, the furniture mismatched, etc. I think maybe the carpet was new? (If that counts as refurbishing) The kicker?? No outlets in the bathroom worked at all..no hair dryer, no electric shaver, no light on magnifying mirror, etc.

The room was clean enough, but hardly refurbished. If they had not called it that, I probably would have been ok with everything. We came in for a concert at Caesar's palace, and they wanted $400 per night. This room was a good option, but not great.

As recommended by other reviewers, skip the breakfast buffet. No improvements have been made. Not worth the bother

The hotel has seen better days. It looks like they are trying, but not very hard.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 1 week ago
Dear Smonkee,

We thank you for taking the time to leave your comment on Trip Advisor. We apologize for the experience during your stay. I have contact the necessary department heads to address the issues so future occurrences can be avoided. With regards to the mention of room quality, we are please to share the exciting news! Our hotel will be under renovations in the upcoming months to better serve our guests! Included within the mentioned renovations will be the addition of the new Lobby Lounge where guests can enjoy delicious food & beverage offerings. We will also be completing the second half of our guest rooms so all 305 rooms will be renovated and our guests can experience the Waterfront Hotel Downtown Windsor in a whole new way! We believe once these updates are complete, it will give the hotel a fresh, exciting new look & feel that all our guests will enjoy.
Again, we appreciate your feedback as we find this is one of the most important and helpful tool we can use to better our hotel.

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Essex, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here after the STYX concert at the casino. Prices were much more reasonable than the rates charged at Caesars when a concert is on.
Check in was quick, and very friendly. We were given a room on the 17 th floor with a full view of the Detroit skyline. Beautiful!
Room was very clean, quiet. If they had a sit down restaurant & lounge, I would have given one more star.
Very close to everything downtown, though, so lots of restaurant & bar options.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 1 week ago
Dear billgayle167,

The Waterfront Hotel Downtown Windsor would like to thank you for your recent feedback on Trip Advisor. We are pleased to hear your experience while staying as our guest was a pleasant one. We appreciate all positive points you mentioned from the quick and very friendly check in, to the clean and quiet room. We feel our friendly, efficient staff and our high standards are key in creating an excellent hotel stay! You will be pleased to hear our Lobby Lounge is coming soon as part of our up and coming hotel renovations. We hope for your next visit, you will be able to experience this wonderful addition to our hotel!
Once again we thank you for your time and we look forward to hosting you again in future!

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Canada
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago


Like to stay on the river on Windsor side when we catch the games. Busy weekend with the marathon going on, which did wake us up in the morning. Riverview was gorgeous, Even got to meet a famous Canadian astronautl at breakfast.

  • Stayed October 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 2 weeks ago
Dear jack-pm,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are happy to hear you enjoyed your stay with us, and that you were able to add to the experience by meeting Mr. Chris Hadfield! What a unique story! We are pleased to be the hotel chosen by many fans coming to the area for NFL, NHL and MLB games, and we are happy to offer our Fans with Benefits Package to give an added benefit when booking with us. Our location directly behind the Windsor Transit Terminal is also ideal for people coming through for sporting events in Detroit, as we offer convenient access to the Windsor-Detroit Tunnel Bus! We are the ideal location for a sports-themed getaway!
Once again, thank you for leaving your feedback on Trip Advisor. We look forward to hosting you when you come back for the next game!
Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was fantastic. Our room had a spectacular view of Detroit. Rates are great and you get a free hot breakfast. The hotel pool was clean and so were the rooms. We will definitely be back again.

Room Tip: Upgrade to the Suite with panoramic view. It's worth every penny!
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 2 weeks ago
Dear Adwyuhasz,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are thrilled to hear you enjoyed your stay with us at the Waterfront Hotel Downtown Windsor! We agree that our views of the Detroit River & Skyline are absolutely spectacular, and our location along the Windsor Waterfront Path is unbeatable! We also feel that the value for the rates we offer is second to none, especially when you factor in our Complimentary Free Breakfast Buffet, Free Wi-Fi & Free Local Calls. Our health club and indoor saltwater pool that overlook the same great view is a definite added bonus!
Once again, thank you for taking the time to leave your feedback on Trip Advisor. We look forward to hosting you again soon!
Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It must have been something in its hey day but that day is gone. Cost cutting measures everywhere - no in house restaurant / lounge - except where the continental breakfast is made available - including all disposable and cheap plates/cups/cutlery. Staff are great - hotel is not. Rooms are beyond shabby - a depressing experience.

  • Stayed November 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 3 weeks ago
Dear DebButterwick,

Thank you for taking the time to leave your comment on Trip Advisor, it is much appreciated. We are sorry to hear you did not enjoy your stay with us however, we would like you to know that several plans are in place for renovations to the hotel. Along with updates and renovation projects to our guestrooms, we are happy to let you know that we will be opening a new Lobby Lounge. This lounge will offer unique and delicious food & beverage offerings to our guests, without them having to leave the property. We are excited to get this project started, and we truly believe it will enhance the overall guest experience. We believe that these updates will give the hotel a fresh and exciting look & feel that everyone will enjoy.
Once again, thank you for your feedback. We look forward to hosting you again!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were pleasantly surprised by this hotel because we hadn't been expecting much. The staff was very friendly, the room was clean and nice, and there was a good continental breakfast. It was also the quietest hotel room we have even stayed in ---- even my son noticed this. The only suggestion I have is for people to park in the parking garage behind the hotel then walk outside to get to the back of the hotel. Do NOT take the covered walkway because you'll end up in a maze and it will take you much longer to get to your room.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 3 weeks ago
Dear M O,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are thrilled to hear you enjoyed your stay with us, and that you had a pleasant and peaceful experience at the Waterfront Hotel Downtown Windsor! From our friendly staff, to our complimentary free breakfast buffet, and to our amazing views of the Detroit River & Skyline, we are proud to offer our guests our outstanding hospitality & service.
Once again, thank you for your feedback. We look forward to hosting you again soon!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Have stayed here many times while it was a Hilton and enjoyed the valet parking, breakfast, bar, service and rooms. Was probably getting a little dated for Hilton's standards. The room rate for this stay was reasonable and was looking forward to the breakfast. Was hugely disappointed with the breakfast - the sausages were reheated stale, the scrambled eggs where boring the pastries were not fresh at all, English muffin was highlight of the meal. This place has gone to paper plates and coffee cups as well as plastic cutlery. CHEAP LOOKING AND TASTING Not worth it - 2nd morning I went to EGGSMART at the Quality Suites a block behind hotel - that was a breakfast.
This hotel while updated needs to improve its service - most of the staff are gone and it shows - valet parking gone - I don't like the garage behind hotel and it is a walk with luggage. New owners have obviously laid off lost of staff and it shows - my room was spotless and the house keeper was friendly - probably over worked though. you can charge a bit more and HIRE MORE STAFF! May stay here again but Caesars Hotel is just down the street.

Room Tip: Skip the free breakfast - stale and boring - something I would expect at a Days Inn or Econolodge...
See more room tips
  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review, 4 weeks ago
Dear JamieV,

Thank you for taking the time to leave your comments on Trip Advisor, it is much appreciated. We are happy to hear you have continued your patronage of our property after the change over from our days as a Hilton. Despite a change in name, we are still the only hotel in the Windsor-Detroit area which has all 305 rooms facing the river! We would like to thank you for your feedback in regards to our complimentary breakfast buffet. We have been working diligently, and putting plans in place, to improve the overall breakfast experience, and we hope you will join us again to enjoy these updates. We would also like to thank you for your kind words of our Housekeeping Department, and we would like to let you know that your comments have been passed on to the Department Head to share with her team.
Once again, we would like to thank you for taking the time to leave a review on Trip Advisor. We hope to host you again soon!
Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 34 Hotels in Windsor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
The WATERFRONT HOTEL Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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