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“Nice riverside location but hotel was nothing special” 3 of 5 stars
Review of Waterfront Hotel Downtown Windsor

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Waterfront Hotel Downtown Windsor
3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)   |  
Hotel amenities
Ranked #10 of 34 Hotels in Windsor
Petrolia, Canada
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Nice riverside location but hotel was nothing special”
3 of 5 stars Reviewed September 21, 2013

We liked the riverside location, within easy walk to restaurants, bars and casino. The room was bright and clean but there was no safe or refrigerator in the room, something we would have expected of a Hilton property. In the morning we checked out the Continental Breakfast and found it to be very sparse and unappetizing and certainly not good value.

Room Tip: We were on the fourth floor with a river view, might want to go higher.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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151 reviews from our community

Traveler rating
    33
    56
    38
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Russian first
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  • Any
English first
Toronto, Canada
Top Contributor
432 reviews 432 reviews
118 hotel reviews
Reviews in 88 cities Reviews in 88 cities
936 helpful votes 936 helpful votes
4 of 5 stars Reviewed September 21, 2013

The Hilton Windsor is a solid choice for a business stay in Windsor. It is conveniently located downtown near many business venues. For those looking for entertainment it is a half a block from the casino with its concert venue and gaming. The rooms are large and quiet. Although I did not get upgraded (regardless of my Hhonors status - Gold) the room was quite nice. The bathroom appeared to have been recently upgraded. The bed was comfortable and I have a pleasant partial view of the river. The second floor restraurant was adequate for breakfast and likely offers a great view of the Detroit skyline (I can't really say as it was kind of cloudy when I was there). The staff were all friendly and helpful. The check in and out was speedy and accurate.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

Wonderful, friendly staff. Great location. Very comfortable rooms and the best bed I have ever slept in. Quiet location convenient to casino & restaurants. We only stayed one night, but this will definitely be our hotel of choice when returning to the Windsor area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

We stayed at the Hilton over a weekend. Overall, we had a positive experience.

The lobby is gorgeous and the whole hotel seems pretty new. I'm not sure if other reviewers stayed there previous to renovations? We thought the hotel was very modern looking.

We stayed in a room with a queen size bed overlooking the water. The room was very clean and spacious. We had a problem with the temperature being too cold. Despite turning on the heat, we could not get the room to heat up. Within minutes of calling the front desk we had someone up and fixing the furnace for us.

The location is a good one. It is close to/right downtown and has a great view. We were on the 7th floor and I found it to be incredibly noisy on Saturday night but I suppose that is to be expected given the location.

We did not get a chance to try the restaurant or the fitness facilities.

Overall, we had a good experience. I think the hotel is worth the money but Windsor is not...

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 17, 2013

Have stayed at this hotel before, the rooms have been renovated; but, have still not been sound proofed. Most rooms have a reasonable view of the River and Detroit skyline. At this point, this is one of the top two hotels to stay at while in Windsor.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

Consistently great quality and service. Location could not be beat. Great riverview room with a beautiful view of Detroit skyline. Short walk to the casino and Windsor's downtown core. Would stay again and recommend to all visitors.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed September 10, 2013

This is a great little hotel right on the water so the location is amazing. It's a 4 star property, especially after their renos which they are still working on. I was given a newly renovated room which was very clean with nice new carpeting. We had a view of the river which is always nice (Room 1316, btw)

The beds were very comfortable with lots of pillow and crisp clean white sheets!
I usually have trouble falling asleep quickly in a new bed but I was out like a light!

The elevators are still really old and a bit scary. I went to go down to the lobby once the and door closed but the elevator didn't move. I had to open and close the doors a few times before it would take me down. Eeep!

The staff were very nice and there is self parking just a block behind the hotel.

If you need/want to go to Ceasars Windsor its not even a 10 minute walk

I would stay there again for sure
Thanks Hilton!

Room Tip: Any room with a riverview - they tend to be bigger an newly renovated. Room 1316 was very good
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 34 Hotels in Windsor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
The WATERFRONT HOTEL Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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